Order Fulfillment Representative

2 weeks ago

Calgary, Canada Compugen Inc Full time

**Job Title**

Order Fulfillment Representative

**Vacancy No**

VN7492

**Company Name**

Compugen Inc

**Work Location**

Calgary, AB

**Base Pay Range**

To be discussed during the recruitment process

**Job Details**

**Position: Order Fulfilment Representative**
**Location: Any location in Canada***:About Compugen**

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen

**Our Culture**

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

**Position Overview**:
Compugen is seeking an Order Fulfillment representative committed to providing an exceptional customer experience. The Order Fulfillment representative is responsible for processing orders for multiple customers through Compugen’s order entry tools. The goal is to ensure that our customers’ expectations are proactively managed and exceeded.
**Key Responsibilities**:

- Process orders and provide confirmation with 1st level acknowledgment within defined service levels
- Process returns requests from customers and provide follow up
- Make changes and cancellations to orders as required
- Manage orders throughout the life of the order from entry to delivery
- Liaise with inside sales representatives (ISR) to understand customer profiles
- Resolve any order related problems using tenacity, persistence, and a high level of tactfulness
- Manage open orders through the following criteria:

- Ensure orders are free of holds and are posting on time
- Identify possible end of life products on orders
- Identify products with lengthy lead times and work with ISR to resolve
- Re-allocate product as required based on delivery requirements
- Ensure that all KPI’s and SLAs are being met to ensure optimal customer satisfaction

**Drive Critical Outcomes**
- Meet or exceed Service Level Agreements
- Sales Order Accuracy
- Order to Ship Metric

**Skills & Qualifications**:

- Demonstrated ability to collaborate across multifunctional areas with other internal stakeholders
- Post-secondary education would be an asset
- Strong written communication & interpersonal skills
- Customer-focused, with a strong commitment to customer satisfaction
- Extremely well structured, organized and detail-oriented
- Proficiency in Microsoft suite of products including, Excel, Teams & Outlook is an asset
- Demonstrated ability to work independently and collaboratively in a team environment
- Bilingualism in FR/EN is an asset

**What Compugen Offers You**:

- Exciting, fast-paced challenging work environment
- A culture where authenticity and diversity are valued
- Professional development
- Participation in Women in Technology Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Remote work/hybrid work options
- Work/life flexibility

**Equity Statement**

At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.**Poste**:Représentant de l'exécution des commandes
**Lieu d’embauche**:N'importe où au Canada

**Découvrez Compugen**

Compugen est le plus grand allié technologique privé au Canada. Nous croyons que pour innover nos industries, transformer nos entreprises, connecter nos communautés et provoquer de réels changements, nous devons voir plus grand, élargir notre portée et agir avec plus d'audace. Grâce à notre expertise, notre curiosité et notre approche collaborative, nous aidons les organisations à créer et offrir des expériences numériques réfléchies et mémorables. Pour nous, c’est ce que ça veut dire de s'appuyer sur la technologie tout en restant centré sur l'humain.
Aider les organisations à imaginer et réaliser de nouvelles possibilités, ce n’est pas juste un slogan pour nous — c’est ce qui guide notre quotidien. Nous croyons foncièrement que la technologie est le conduit, mais les gens sont les points de connexion qui rendent la magie possible

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