Chief Information Officer

5 months ago

Mississauga, Canada PointClickCare Full time

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

The Chief Information Officer (CIO) is a senior executive responsible for the overall strategy, management, and implementation of information technology (IT) within an organization. The position will be responsible for leading a team of IT professionals and collaborate with other executives within PointClickCare to ensure that technology aligns with the organization's strategy and objectives. They will be responsible for managing IT resources, including hardware, software, networks, cloud environments and data centers, to ensure that the organization's IT infrastructure is secure, efficient, and effective. This executive will also assume leadership for leading the organization's digital transformation efforts and driving innovation through the use of emerging technologies (such as Artificial Intelligence, Robotic Process Automation), including enterprise architecture frameworks and disciplines. In addition, the CIO plays a crucial role in managing change within the organization, implementing and leading governance structures, overseeing architecture review boards and essentially ensuring that the organization's technology investments are aligned with OKRs.

**Current Scope**:

- Technical Support & Service
- Information Security
- Enterprise Applications & Development
- Enterprise Data Analytics and Reporting
- IT Project Management Office

**Key Responsibilities**:

- Develop and Implement IT Strategy: Developing and implementing a comprehensive IT strategy that supports the organization's overall business goals. The CIO will work with other executives to identify key technology trends and opportunities, changing business needs, assess the organization's current IT capabilities and assets, and develop a roadmap for future technology investments. The responsibility will also include implementing and leading the necessary governance and meeting cadence required to keep the strategy up to date and aligned to corporate objectives.
- Cyber Security/Information Security: Ensuring that the organization's IT infrastructure and data are secure, in compliance with relevant regulatory requirements, and protected against cyber threats. The CIO will work with other executives to develop and implement data security policies and procedures, oversee the implementation of appropriate security controls, and conduct regular security audits, evaluations of the overall cyber posture and risk assessments. This aspect will include interaction with the company’s Audit Committee who manages this aspect of risk at the board level.
- SaaS: Identifying and evaluating software as a service (SaaS) solutions that can help the organization achieve its business goals and objectives. This includes assessing the organization's needs for SaaS solutions, selecting and managing SaaS vendors, and ensuring that SaaS solutions are integrated with existing systems and processes. The CIO will also be responsible for optimizing the organization's investment in SaaS solutions, including monitoring usage and costs, and identifying opportunities for cost savings and efficiency gains.
- Architecture Review Boards: Establishing and leading architecture review boards to ensure that technology investments are aligned with the organization's overall architecture and that architecture standards and guidelines are being followed. The architecture review boards will also be responsible for reviewing and approving technology investments, identifying and mitigating architecture-related risks, and promoting the adoption of best practices and standards related to enterprise architecture.
- Change Management: Leading change management efforts related to technology initiatives as well as people/organizational change priorities. This includes developing communication plans, providing training and support, and ensuring that employees are engaged and invested in the change. The CIO will also be responsible for identifying and mitigating risks associated with technology changes, fostering a culture of innovation and continuous improvement, and promoting the adoption of new technologies.
- Manage IT Resources: Managing all IT resources, including hardware, software, networks, internal cloud operations and data centers. This includes developing and managing IT budgets, overseeing the procurement of IT equipment and services, and managing vendor relationships. The CIO will

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