Chief Technology Officer

2 days ago


Mississauga, Ontario, Canada NCRi Inc. Full time
About NCRi Inc.

NCRi Inc. is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive.

Job Description

We are seeking an experienced Chief Technology Officer (CTO) to lead our IT department and develop and implement the company's technology strategy. The ideal candidate will have a strong understanding of IT infrastructure systems architecture and cybersecurity.

Key Responsibilities:
  • Develop and implement the company's technology roadmap in alignment with business goals.
  • Provide leadership and guidance to the IT team and stakeholders on technology initiatives.
  • Oversee the installation, configuration and maintenance of the company's IT infrastructure including network, servers storage and data centers.
  • Ensure all IT operations are secure, reliable and efficient.
  • Manage incident, problem and change management for the organization using ITIL methodologies.
  • Lead, mentor and manage the IT team fostering a culture of innovation and collaboration.
  • Develop and manage the IT department budget, ensuring cost-effective solutions.
  • Implement and maintain IT security protocols to protect sensitive data and systems.
  • Ensure the organization complies with all relevant regulations.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science or a related field or relevant work experience.
  • 6+ years of experience in IT management with at least 3 years in a leadership role.
  • 4+ years experience in IT in a BPO environment.
  • Strong leadership, communication and interpersonal skills.
  • Proven experience with project management methodologies.
Salary

The estimated annual salary for this position is $$160,000-$180,000, depending on experience and qualifications.



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