Chief Operating Officer

8 months ago

Mississauga, Canada Indus Community Services Full time

**Job Position: Chief Operating Officer**
**Department: Executive Leadership Team**
**Status: Full-Time - 35 hours per week**
**Location: Mississauga (with local travel)**
**Compensation: $100,000.00 - $120,000.00 per annum**
**Salary commensurate with skills and experience plus a generous RRSP plan, group health benefits and professional development support.**

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

**Vision**:
To be leaders in building strong and inclusive communities.

**Mission**:
We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.

**Position Summary**:
As the Chief Operating Officer (COO), you will report directly to the CEO and play a pivotal role within both the Executive Leadership Team (ELT) and the Departmental Management Team (DMT).

At the core of your responsibilities is the leadership of our internal operations with a keen emphasis on nurturing positive organizational accountability, driving effective employee engagement and fostering innovation to amplify operational efficiency.

In your role, you will be instrumental in mentoring and developing a high-performing team dedicated to fostering a service-oriented culture that remains responsive to the ever-evolving needs of the communities we serve. The departments under your leadership include Health Services, Family Services, Newcomer Services, IT & Maintenance and Community Development. In addition, you will maintain critical dotted-line reporting relationships with our HR, Finance, and Marketing departments, ensuring integrated operational support that spans employee engagement, financial management and communication strategies.

Equally vital is your role as a bridge builder, actively nurturing professional relationships with community stakeholders and funders at all levels. Your ability to remain attuned to region-wide initiatives and developments within the sector is instrumental in our mission's continued success.
- Strong people skills - a collaborative team player capable of building trusting relationships at all levels of an organization, with a participative management style.
- Responsiveness - ability to anticipate needs and commit to respond in agreed timeframes.
- Innovative and strategic thinker - ability to identify, develop and implement new ideas and concepts drawn from the health, human services & related sectors.
- High degree of professional and personal integrity.
- Capable of delivering on commitments - setting clear objectives and deliverable goals.
- Driven and hardworking - ability to get things done within agency protocols and program standards.

Your leadership in this role will be a driving force in advancing our mission and ensuring operational excellence throughout the organization.

**Responsibilities and Duties: (but not limited to)**
**Leadership**:

- Build and lead an effective and cohesive senior management team with effective succession planning.
- Evaluate the senior management team.
- Represent Indus to government, regulatory authorities, funders and the general public as delegated by and in collaboration with the CEO.
- Manage the vision and long-term operational strategy for Indus.
- Effectively communicate and implement the Strategic Plan as approved by the Indus’ Board and CEO.
- Oversee operating plans and budgets for each program area.
- Ensure the development of Indus’ business case for renewed and new funding as well as managing the grant proposal process to meet the organization’s vision and Strategic Plan.
- Collaborate and support government initiatives to support agency growth.
**Operations and controls**:

- Oversee operations, privacy, facilities and maintenance including staff relations letters of agreement, contracts, leases, and other legal documents and agreements.
- Provide guidance and leadership through management of program metrics and measurement reporting process.
- Oversee administrative and facility functions for all Indus sites, ensuring smooth daily operations of offices and program sites.
- Provide staff support and guidance to the Indus Board of Directors and act as liaison to relevant board and staff committees.
- Champion the integration of Diversity, Equity, and Inclusion (DEI) principles into all aspects of the organization's operations, fostering a diverse, equitable and inclusive workplace culture.
**Communication and Reporting**:

- Liaise with the CEO and keep them informed of all issues emerging.
- Attend Indus’ board and committee meetings as needed.
- Attend ELT meetings and lead the DMT meetings.
- Effectively fac

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