Operations Manager

3 weeks ago

Vancouver, Canada Cushman & Wakefield Full time

**Job Title**

Operations Manager
**Job Description Summary**

The Operations Manager will be responsible for managing local office support operations for brokerage services within our British Columbia offices. This role will lead the administrative and operational functions and will ensure support is provided to local offices in an efficient and effective manner. The Operations Manager will work closely with the Managing Director of Regional Operations, Managing Principal, fee-earner(s) and staff within the market to provide support and implement strategic initiatives.

Manage Office Operations:

- Creatively solve problems to ensure offices operate in an efficient and effective manner
- Provide formal leadership, mentoring and supervision to the Broker Support and office Operations staff
- Organize, assist, oversee and lead internal meetings and events
- Field inquiries from fee-earners and support staff
- Collaborate with counterparts in other markets to learn and utilize best operational practices
- Oversee and manage the purchasing and maintenance of office supplies and office equipment (i.e., furniture, IT equipment, telephones, snack services, plants, etc.)
- Oversee the successful implementation of corporate initiatives within the market
- Ensure corporate standards and internal company processes and systems are leveraged
- Act as a role model and mentor for all staff
- Coordinate and distribute work between support staff as necessary
- Other duties as assigned

Budgeting and Expense Management:

- Work with Managing Principal, FP&A and Regional Director of Operations to support development of the annual operating plan
- Review and expense reports, supplier invoices and deal related expenses to determine if spend is appropriate, in-line with policy, and in-line with the annual operating plan
- As required, prepare business cases for approval

Pipeline Management, Revenue Reporting and Forecasting:

- Help promote a culture of compliance within the market for fee-earners and support staff to routinely update CRM system
- Communicate and enforce guidelines on updating CRM system within office
- Work with Managing Principal to develop monthly revenue forecasts
- Work with Managing Principal and Regional Director of Operations to follow up with fee-earners and support staff, as needed, to update pipeline information

People Management:

- Responsible for partnering with talent acquisition on all recruiting and onboarding within the market
- Coordinate day 1 activities for new team members in partnership with HR, Office Manager and IT
- Prepare and deliver annual performance reviews for staff
- Take timely action with Human Resources to correct unsatisfactory conditions or performance issues
- Lead performance management, employee coaching, counseling and policy adherence in conjunction with HR

**Background and Experience**:
Demonstrated experience should include:

- Bachelor’s degree (BA/BS) required in any field; business/real estate preferred
- 5+ years of people management
- Excellent interpersonal communication, leadership, conflict resolution and, relationship building skills
- Demonstrated process improvement, continuous improvement skills

Competencies:

- Exposure to project and process management
- Proven ability in conflict resolution
- Excellent written, oral, and presentation skills
- Strong Microsoft Office Suite skills (Excel, Word, PowerPoint)
- Knowledge of the real estate industry and brokerage business model
- Knowledge of CRM systems
- Ability to plan, organize, and manage processes
- Ability to read, comprehend, and analyze P&L statements
- Knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development

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