Operations Manager
4 weeks ago
**BEST Service Pros **is a leading janitorial and building services provider with a specialization in post secondary institutions. We are based out of Coquitlam, BC but maintain sites across BC, AB and ON. We have been recognized by **Deloitte** for being one of** Canada’s Best Managed Companies - Gold Standard** and by **Waterstone Human Capital** as one of **Canada’s 10 Most Admired Corporate Cultures**
**Location**: Vancouver, BC
**Salary Range**: $80,000 - $85,000/ yearly
**We offer** a diverse and positive work environment that allows you to enhance your skills and provides opportunities in a rapidly growing organization. You'll also get to enjoy the following perks:
- Competitive wages and benefits packages
- Flexible work schedules
- An excellent company culture with access to educational grants, team events and celebrations
- Employee appreciation through rewards and recognition, team building events
- Opportunities for career advancement through training and development
**Duties and Responsibilities**:
- Manage and develop assigned region’s operational team to drive revenue growth, team productivity, while promoting customer satisfaction and building long term relationship
- Hire, on board, and train new Site Managers and Assistant Site Managers
- Identify, develop, and support growth plans for project works
- Prepare and manage budgets and ensure expense control for each site
- Conduct regular debriefs with Site Managers and/or Assistant Site Managers
- Recommend improvement plans to eliminate revenue leakage by controlling and reducing cost
- Participate in new contract negotiations
- Provide senior management with operational activity reports
- Oversee the training program of new hires
- Act as a liaison between head office and site management ensuring compliance to policies and procedures
- Effectively communicate with internal and external clients
- Conduct annual performance reviews and set goals for each direct report
- Manage succession plans for assigned region ensuring increased capacity for future growth plan
- Other duties as required to support contractual needs and business growth.
**Skills Required**:
- Comprehensive understanding of Employment Standards Act & Occupational Health and Safety Act
- Advanced knowledge of MS Office
- Strong leadership skills, servant mentality
- Excellent written and verbal communication and interpersonal skills
- Ability to deal with sensitive & confidential information
- Intrinsic ability to effectively analyze, plan, prioritize, negotiate, & execute business’ strategic goals
- Bi-Lingual (asset) - able to understand and communicate in French and English
**Education & Experience**:
- Post-secondary diploma, degree, or equivalent
- Minimum 5 years of operations management experience with a focus on financials, budgets, safety, human resources, sales & service
- Valid driver’s license with an acceptable driving abstract
- Acceptable security & criminal record check
We are an equal opportunity employer with the interests of fairness and equality. We will take the necessary measures to ensure that all applicants have equal access to BEST's job opportunities.
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