Tier 1 Support Analyst

4 days ago


North Vancouver, Canada WELL Health Technologies Corp Full time

**Entity: Intrahealth**

**Position: Tier 1 Support Analyst**

**Type: Full Time**

**Location: Vancouver**

**Company Overview**:
**Position Overview**:
**Key Responsibilities**:

- Ticket each issue/query with proper documentation and notes
- Follow proper escalation procedure for issues
- Troubleshoot all issues that occur
- Manage multiple priorities daily in a professional and timely manner using good judgement to prioritize tasks
- Actively drive issues to resolution within the appropriate timeframes as set by our SLA’s and Quality Programs

**Requirements**:

- Technical Diploma or relevant experience (helpdesk/technical support experience)
- Ability to work multiple shifts from Monday to Friday from 7am to 7pm
- Experience with EMRs in general is preferred (not mandatory)
- Experience with Intrahealth’s EMR is strongly preferred (not mandatory)
- Proficiency with technology in a Windows environment
- Ability to follow company guidelines
- Excellent oral and written communication skills with the ability to express ideas clearly in writing or over the phone
- Effective interpersonal skills with the ability to deal professionally with people in a tactful and respectful manner, and to maintain effective working relationships with customers
- Effective organizational skills and the ability to work well under pressure with frequent interruptions, cope with a demanding workload, and to meet deadlines
- Ability to work independently and collaboratively with team members both in office and remotely
- Ability to exercise sound judgement and problem solve, including how and when to escalate
- Ability to perform assignment with mínimal supervision and to take initiative
- Ability to comprehend, explain and follow complex guidelines, policies and procedures
- Detail oriented
- Resourcefulness and problem-solving aptitude

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuels our success - this is the WELL Way



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