Technical Support Specialist

2 months ago

North Vancouver, Canada Technikel Solutions Full time

**Technical Support Specialist (Help Desk Tier 1)**

**The Employer**

Technikel Solutions is a rapidly growing Managed Services company based in the North Vancouver. Our mission is to empower local entrepreneurs to achieve greatness. We believe using technology is exciting, fun and creates efficiency for our clients. We are looking to build our staff team with people who are ambitious, who love to learn and who want to be part of a fast paced and growing company.

**The Position**

This Technical Support Specialist role will mainly be specializing in computer setup and delivery. If you are a recent graduate or are just starting out in technical support this is an ideal position for you. We have established training, documentation, and mentorship to support you as you learn to deploy computers while learning the ropes as a help desk tier 1. Our company is robust, and growing rapidly, which means there are many opportunities for moving up.

We are looking for someone that is confident and comfortable when working with clients, with the ability to empathize effectively regarding their request, enabling successful troubleshooting, diagnosing, and resolution of the issue at hand. Communication and social skills are key as you will be responsible for managing client expectations and providing excellent customer service. You must be friendly and speak clearly.

This is a full-time job at our office in North Vancouver. If you love talking to a variety of customers daily and touching all aspects of technology, this is the job for you. This position will challenge and develop your trouble shooting skills.

**Knowledge and Technical Skills**
- Certificate or higher in a computer related field and/or 1+ years of technical support work experience
- Desktop support including workstations, mobile devices, and printers
- Ability to contact vendors and manufactures to provide support
- Must have hands-on PC repair background
- Detail oriented
- Ability to multitask and work on multiple service tickets simultaneously
- Ability to work independently and with a team
- Possession of a valid BC driver's license, a car and able to drive to client locations
- Criminal record check required upon hiring

**Other Assets**
- Experience with ticketing system
- Office 365 Administration
- Certifications: Microsoft, CompTIA

**What We Offer**

A great team of people to work with in a fun work environment, plus:

- Medical and Dental Benefits
- Competitive salary
- Social Activities
- Office lounge with snacks and ping pong table
- Opportunity for bonuses and cash prizes

35-45K Wage + Benefits

Preference given to North Vancouver residents, our office is in North Van, and we require an 8:15am start time. Thank you very much for your interest and we look forward to speaking with you soon

Pay: $35,000.00-$45,000.00 per year

Schedule:

- Monday to Friday
- On call

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

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