Tier 1 Support Technician

4 months ago


Vancouver, Canada Quicktech Full time

**ROLE**: Support Technician - Entry Level

**DESCRIPTION**:Quicktech is looking for a full-time Technical Support Technician at the Entry Level to join our current talented team of technicians in Vancouver

**MISSION**: To provide prompt, educated and courteous support resolving the clients' first level technical issues, escalating when it is beyond your level of expertise

**WHO WE ARE**:We are a mature and rapidly growing Vancouver managed services provider which prides itself on innovation and stable growth.

**CANDIDATE EDUCATIONAL REQUIREMENTS**:

- A+ certification is an asset
- Network+, Unifi, Sophos, Fortinet, certifications are a major asset
- Relevant Microsoft certifications are a major asset

**KNOWLEDGE OR ABILITIES REQUIRED**:

- Sets high standards and goals
- Shows creativity and innovation
- Shows strategic thinking and visioning
- Able to learn quickly
- Strong customer relationship skills
- Shows integrity and honesty
- Shows proactivity and initiative
- Has exceptional work ethic
- Excellent listening and communications skills, both verbal and written.
- Organized, detail oriented and self-motivated
- Remain calm under pressure
- Ability to remain in contact with the client thru the completion of the incident
- Problem-solving abilities and ability to meet reasonable deadlines.
- Ability to build positive and collaborative relationships
- Willingness to develop professionally
- Ability to work with little supervision
- Ability to work on multiple priorities and/or projects simultaneously
- Ability to switch gears and move on to unrelated issues with ease
- Ability to provide and maintain detailed documentation on each job

**PREVIOUS EXPERIENCE RECOMMENDATIONS**:

- At least 2-3 years experience in a similar Tier 1 Support Technician role
- Experience with networking and firewalls
- Experience with Windows Operating Systems, including Server
- Experience with virtual machines (VMWARE, HYPER-V, etc)

**BENEFITS**:

- $300 Annual Wellness Funding
- Health, Dental and Vision Coverage
- Hybrid Onsite/Remote Work Environment
- Team lunch Thursdays
- Free parking
- Close to Skytrain

**COMPENSATION**:

- $50,000 to $60,0000 annually

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed

**Experience**:

- Tier 1 IT support: 2 years (required)

**Language**:

- English fluently (preferred)

Licence/Certification:

- drivers license (preferred)

**Location**:

- Vancouver, BC V6P 6T7 (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person


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