Linux & Product Support Specialist - Tier 1

4 months ago


Vancouver, Canada LinuxMagic Full time

We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies.

LinuxMagic has been a leader in the Internet and ISP business for more than 25 years; there’s a reason we’re known as the number one Linux development house in the Pacific Northwest. Our work is based predominately in enterprise-grade mail and anti-spam solutions, with some web and software development sprinkled in. We make genuine care for our employees a number one priority and come to work everyday with the goal of “making the world a better place, one keystroke at a time.”

Job Description & Responsibilities:

- Troubleshooting a variety of technical issues our valued customers may have with their Linux systems
- Providing reports and analysis of support issues for product improvement
- Keeping up-to-date on product knowledge
- Miscellaneous job-related duties as assigned, such as product testing and reporting, championing customer feature requests and working with other departments on product information updates
- Excellent communication skills, both written and verbal
- Good organizational and time management skills
- 1 year experience in setting up and maintaining Linux servers (Debian/Ubuntu experience preferred)
- Good troubleshooting and problem-solving skills
- 1 year of bash or Perl scripting experience
- Familiar with fundamental Internet/networking concepts (routing, DNS, DHCP, etc...)
- Familiar with databases (PostgreSQL, MySQL preferred)
- Experience in configuring and troubleshooting mail services
- 1 year experience configuring Apache
- Experience in providing Tier 1 technical support

Interested applicants who reside in the Metro Vancouver area should send their resume and cover letter with

**Job Types**: Full-time, Permanent

**Salary**: From $42,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- How fast do you type in WPM?
- Are you resided in the Metro Vancouver Area?
- Do you possess the equivalent Linux knowledge level of LPIC-1?

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person



  • Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...

  • Tier 1 Linux

    3 months ago


    Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...


  • Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...


  • Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...


  • Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...


  • Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...


  • Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...

  • Junior Linux

    3 months ago


    Vancouver, Canada LinuxMagic Full time

    We’re looking for a Junior Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a...


  • Vancouver, Canada Quartech Systems Ltd Full time

    Job Summary Reporting to the Director of IT, the Systems Support Specialist will be based in the Victoria office working closely with the IT Operations team in Victoria and Vancouver. In addition to providing day-to-day support to Quartech employees and contractors, the Systems Support Specialist will be responsible for maintaining, supporting and...


  • North Vancouver, Canada Technikel Solutions Full time

    **Technical Support Specialist (Help Desk Tier 1)** **The Employer** Technikel Solutions is a rapidly growing Managed Services company based in the North Vancouver. Our mission is to empower local entrepreneurs to achieve greatness. We believe using technology is exciting, fun and creates efficiency for our clients. We are looking to build our staff team...

  • Tier 1-2 Ecom Support

    4 months ago


    Vancouver, Canada BLAZE Canada Full time

    **About Us**: BLAZE POS is a leading provider of Point-of-Sale solutions for the legal cannabis industry. Our innovative technology empowers businesses to streamline operations, enhance customer experiences, and drive growth. We are seeking a dedicated Tier 1 Support Agent to join our dynamic team, focusing on supporting BLAZE ECOM for our Canadian clients...


  • Vancouver, Canada Quicktech Full time

    **ROLE**: Support Technician - Entry Level **DESCRIPTION**:Quicktech is looking for a full-time Technical Support Technician at the Entry Level to join our current talented team of technicians in Vancouver **MISSION**: To provide prompt, educated and courteous support resolving the clients' first level technical issues, escalating when it is beyond your...


  • Vancouver, Canada University Canada West Full time

    **Position Job Title**:Technical Support Analyst Tier I **Location**:University Canada West (UCW) - Vancouver, BC **Reports To**:Senior System Support Supervisor **About University Canada West**: University Canada West is an innovative business and technology-oriented, dynamic, and growing institution that was founded in 2005. Based in Downtown Vancouver,...


  • Vancouver, British Columbia, Canada FISPAN Full time

    Technical Support Specialist FISPAN is an Enterprise SaaS FinTech company that enables banks to deploy embedded financial products and services, creating a seamless banking connection for their corporate clients. Our product provides instant scale and reach for banks, removing friction and adding value by enabling their commercial banking clients to access...

  • Technical Support Rep

    4 weeks ago


    Vancouver, Canada FISPAN Full time

    Technical Support Rep (Tier 1), Intermediate Our Business FISPAN is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by About the...

  • Technical Support Rep

    4 weeks ago


    Vancouver, Canada FISPAN Full time

    Technical Support Rep (Tier 1), Intermediate Our Business FISPAN is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by About the...


  • Vancouver, Canada Quartech Systems Ltd Full time

    **Job Summary** Reporting to the Director of IT, the Systems Support Specialist will be based in the Victoria office working closely with the IT Operations team in Victoria and Vancouver. This role will involve providing day-to-day support to Quartech employees and contractors in office and remotely, as well as contributing to internal IT projects and...


  • Vancouver, Canada FULLY MANAGED INC Full time

    **About Fully Managed** Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is #CreatingPeaceOfMind through better IT, customer and employee experiences to make work flow! We eat, sleep, and breathe our...


  • Vancouver, British Columbia, Canada Law Society of British Columbia Full time $88,387 - $101,829

    Position OverviewThe Law Society of British Columbia is in search of a dedicated Senior IT Support Specialist to join our Information Services department on a permanent, full-time basis.Key ResponsibilitiesThe Senior IT Support Specialist will be tasked with:Delivering prompt and effective second and third level technical assistance to staff.Collaborating...


  • Vancouver, Canada Roadpost Full time

    **About Roadpost**: Roadpost is a leading provider of mobile satellite solutions, and the partner of choice for thousands of individuals that work or travel beyond the limits of terrestrial or cellular coverage. From private and public sector employers who need to connect and protect employees at remote worksites, to backcountry adventurers and enthusiasts,...