Tier 1 Technical Support Representative
2 days ago
**Tier 1 Technical Support Representative**
**About us**:
EGATE Networks is a leading provider of managed network services, VoIP solutions and digital signage. Whether we’re an extension of a client’s existing IT team, or managing their outsourced IT structure, we’re customer obsessed and aim to provide best in class services. Our team is small but our impact is mighty
**About the position**:
We’re growing and are looking to add a Tier 1 Technical Support Representative to our team
The Tier 1 Technical Support Representative will report to the Manager, Customer Care and is responsible for efficiently solving customer’s technical issues. They should be familiar with the different technologies EGATE offers, as well as general and customer policies to ensure that accurate information is provided to clients. If you’re passionate about delivering best in class technical support and have a strong customer service orientation, we would love to hear from you
**Why EGATE**:
- We’re big believers in continuous learning and support our employees’ professional development
- Competitive compensation, including paid vacation and sick days, Health Spending Account
- Small, friendly office environment with free beverages
- Accessible by transit, with free parking onsite
- Company social events, including birthday celebrations and team outings
**Responsibilities**:
- Forward issues requiring further assistance to Tier 2 or engineering, and follow up on a timely basis to ensure problem resolution and client satisfaction
- Liaise with EGATE vendors regarding services, as well as other carriers, opening tickets with carriers as required
- Participate regularly in training on products and services, as well as general and corporate initiatives to maintain a strong knowledge of EGATE’s offerings
- Ensure accurate documentation within customer database
- The working hours for this position are 12 PM - 8 PM EST
- After hours support to ensure coverage for our national customers
**Requirements**:
- Bachelor's degree in Computer Science or Engineering preferred, equivalent experience considered
- Minimum 2 years of professional experience in a technical support role
- Confident, friendly and assertive disposition
- Comfortable using knowledge and judgment to problem solve independently
- Enjoys working in a fast-paced environment
- Self-motivated and continuous learner
- Positive attitude, reliable and trust-worthy
**Nice to have**:
- CCNA designation
- Understanding of PPPoE
- VoIP certification
- Working knowledge of French
Work Location (Office or Hybrid): Office
**Salary**: $45,000.00-$55,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- North York, ON M3A 2P8: reliably commute or plan to relocate before starting work (preferred)
-
IT Support Specialist
4 days ago
North Vancouver, Canada Gauthier Business Technologies Full timeGauthier Business Technologies has an opportunity for a Tier 1 IT Support Specialist. We offer a great culture, excellent teamwork and collaboration, opportunities for growth, and competitive compensation. If you possess a passion for providing world-class customer service, strong diagnostic and problem-solving skills, and solid technical aptitude, we would...
-
Technical Support Specialist
4 months ago
North Vancouver, Canada Technikel Solutions Full time**Technical Support Specialist (Help Desk Tier 1)** **The Employer** Technikel Solutions is a rapidly growing Managed Services company based in the North Vancouver. Our mission is to empower local entrepreneurs to achieve greatness. We believe using technology is exciting, fun and creates efficiency for our clients. We are looking to build our staff team...
-
Bilingual IT Helpdesk Agent
6 months ago
North York, Canada Lifemark Health Group Full time**Bilingual Helpdesk Agent Tier 1** **Status**:Permanent Full-Time **Location**:Ontario (or Quebec) **Mandatory Requirement**: Professional level French-English bilingualism **Lifemark** began over 20 years ago and is currently in a period of significant expansion. Born and bred in Canada, Lifemark has over 5000 employees and provides services in over 300...
-
Tier 1 Support
3 months ago
North York, Canada Green Planet Bio-Fuels Full time**Job Overview** We are seeking a motivated and friendly Bilingual Tier 1 Support Specialist to provide excellent customer service in both English and French. You will be the first point of contact for our clients, assisting them with their inquiries and ensuring a seamless experience. **Duties** - Enter new accounts into our system accurately and...
-
Tier 1 Support Analyst
5 days ago
North Vancouver, Canada WELL Health Technologies Corp Full time**Entity: Intrahealth** **Position: Tier 1 Support Analyst** **Type: Full Time** **Location: Vancouver** **Company Overview**: **Position Overview**: **Key Responsibilities**: - Ticket each issue/query with proper documentation and notes - Follow proper escalation procedure for issues - Troubleshoot all issues that occur - Manage multiple priorities...
-
Technical Support Representative
7 months ago
North York, Canada Carry Telecom Inc Full timeA Technical Support Representative, will be the first line of contact for any issues regarding our customers internet related issues. For example slow speed, no internet and also help with setting up the modems we provide if they need assistance. - Manage large amounts of inbound calls in a timely manner. - Manage out bound calls as well - Identify client's...
-
Technical Support Representative
4 days ago
North York, Canada Carry Telecom Inc Full timeA Technical Support Representative, will be the first line of contact for any issues regarding our customers internet related issues. For example slow speed, no internet and also help with setting up the modems we provide if they need assistance. - Manage large amounts of inbound calls in a timely manner. - Manage out bound calls as well - Identify client's...
-
Systems Support Analyst
1 month ago
North York, Canada LexCloud Uptime Legal Systems Full timeLexCloud.ca has joined the Uptime Legal family. This strategic merger brings together two leaders in legal technology. We provide cloud services, document management, practice management and digital marketing services to law firms across North America. The main responsibilities of this position are: - Customer Service: Providing excellent customer service...
-
Bilingual Technical Support Representative
4 days ago
North York, Canada Carry Telecom Inc Full timeA Technical Support Representative, will be the first line of contact for any issues regarding our customers internet related issues. For example slow speed, no internet and also help with setting up the modems we provide if they need assistance. - Manage large amounts of inbound calls in a timely manner. - Manage out bound calls as well - Identify client's...
-
Er Tier 1 Consultant
7 months ago
North York, Canada Scotiabank Full timeRequisition ID: 188055 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Consultants contribute to the overall success of HR Services activities by ensuring specific individual goals, plans, and assigned initiatives are executed in support of the GHRSO teams’ business strategies and...
-
Technical Support Representative
7 months ago
North York, Canada Mevotech Full time**Take your Career to the next Level with MEVOTECH.** Mevotech is a trusted North American leader in the engineering and design of driveline, steering and suspension aftermarket auto parts. Fueled by innovation, our brands feature engineering improvements for maximum durability and performance, as well as time and labor-saving enhancements that drive bay...
-
Technical Support/customer Service Representative
7 months ago
North York, Canada Protection Plus Full time**About us** Founded in 1994, Protection Plus is a mid-size family-owned security solutions company. We are professional and agile. We provide customized solutions to residential and commercial cusmtomers' security needs. Our work environment includes: - Modern office setting - Food provided We seek a Customer Support And Technical Support Representative...
-
IT Support Specialist
17 hours ago
North York, Canada O2E Brands Full timeThe Opportunity: O2E Brands is looking for an IT Support Specialist to join our growing team! Do you love helping people and sharing your knowledge? Are you a proactive, self-sufficient IT Support Professional who takes pride in problem-solving and delighting internal customers? If you said yes, then this position is for YOU! The IT Support Specialist is...
-
Technical Sales Representative
3 months ago
North York, Canada Entercan Inc. Full timeEducation: - Expérience: **Education**: - College/CEGEP **Tasks**: - Prepare sales or other contracts - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources to recommend the appropriate goods or services - Develop reports and proposals to illustrate benefits from use of good or service - Deliver...
-
Inside Sales Representative
7 months ago
North York, Canada 1-800-GOT-JUNK? Full timeAt 1-800-GOT-JUNK? we are searching for a passionate and dedicated Inside Sales Representative who will partner with our franchise owners to bring in more business and drive revenue. You'll work alongside driven, motivated team members and sales leaders who make coming to work FUN! If you love business development, have fantastic relationship-building skills...
-
Technical Sales Representative
7 months ago
North York, Canada Maple Industrial Products Inc. Full timeWe are searching for a proactive and results-oriented Technical Sales Representative to join our team in the Greater Toronto Area (GTA). In this pivotal role, you will not only surpass revenue targets but also contribute to our clients' success by strategically promoting welding, cutting, and thermal spray products. Reporting directly to the Business...
-
Technical Sales Representative
2 months ago
North York, Canada Maple Industrial Products Inc. Full timeWe are searching for a proactive and results-oriented Technical Sales Representative to join our team in the Greater Toronto Area (GTA). In this pivotal role, you will not only surpass revenue targets but also contribute to our clients' success by strategically promoting welding, cutting, and thermal spray products. Reporting directly to the Business...
-
Technical Support Specialist
4 days ago
North York, Canada Connectability Full time**Who is Connectability? Who do we work with?** Connectability is a rapidly growing Managed IT Services Provider located in central Toronto. We have been delivering industry-leading Managed IT Services, Cybersecurity Services, cloud services, and data backup to clients across the GTA for 26+ years. While a lot has changed in that time, one thing that...
-
Technical Support Specialist
6 months ago
North York, Canada Connectability Full time**Who is Connectability? Who do we work with?** Connectability is a rapidly growing Managed IT Services Provider located in central Toronto. We have been delivering industry-leading Managed IT Services, Cybersecurity Services, cloud services, and data backup to clients across the GTA for 28+ years. While a lot has changed in that time, one thing that...
-
Technical Support Supervisor
7 months ago
North York, Canada Apollo Health & Beauty Care Inc. Full timeEducation: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize...