Inside Sales

3 weeks ago

Mississauga, Canada KSB Pumps Inc. Full time

**Who is KSB?**

KSB Pumps Canada is expanding the team **If you are a technical and collaborative professional searching for the opportunity to build a solid foundation for your career, this position is for you**
- The KSB Group is one of the leading producers of pumps, valves and related service offerings. Annual sales revenue is over 2200 million euro._

**The Purpose of your role**:
This is a 1 year full time Contract position supporting the development of Spare Parts and other SupremeServ offerings across all Market areas.

Front end sales that includes relationship building, communication with customers, researching of installed equipment, understanding KSB SupremeServ offerings, supporting marketing campaigns.

**Your Key Responsibilities**:

- Ongoing review of registered products for accuracy
- Contact customers and inform and educate them about our SP and other SupremeServ recommendations and services
- Building Relationships: Develop and maintain strong relationships with existing and potential customers. This involves effective communication, understanding customer needs, providing relevant information, and addressing any concerns or objections.
- Product Knowledge: Have a deep understanding of the products or services being sold. This includes knowing their features, benefits, and competitive advantages, as well as being able to effectively communicate this information to potential customers.
- Send leads to applicable Sales Rep for service and other S/S offerings including site visit requests
- Support e-sales strategies and executing initiatives in the sales process
- Handle spare parts inquiries internally, providing information and support to customers regarding product inquiries, pricing and availability
- Quotation follow up, ensuring timely and accurate communication with customers
- Customer Relationship Management: Maintain accurate and up-to-date records of customer interactions, preferences, and sales activities using a customer relationship management (CRM) system.
- Continuous Learning and Improvement: Stay updated on product knowledge, sales techniques, and industry trends through ongoing training and professional development. Continuously seek ways to enhance sales skills and adapt to changing market conditions.

**Competencies and Qualifications**:

- Effective communication Skills
- Time Management and Organizational Skills
- Resilience and Persistence
- Pump & Application knowledge
- Strategic thinking
- Relationship Building
- Problem-solving
- Adaptability, flexibility
- Engineering degree is preferred

**Cultural Fit**
- **Drive **- show resourcefulness with a desire to exceed expectations
- **Integrity** - do what is right for the long term interest of the Company
- **Respect** - be part of a cohesive team each with a diverse skill set
- **Accountability** - have a willingness to take responsibility and account for your actions
- **Empathy** - have the ability to understand the perspective of others

**Why KSB?**
- KSB is a signatory to the United Nations Global Compact which aims at promoting sustainability and fairness in the business, environment and society. Our work processes and working environment are designed to require as little energy and as few raw materials as possible._
- KSB aims to help resolve social problems for the common good. Education for young people is a key theme of the company’s social commitment and is also part of its corporate social responsibility. KSB is therefore helping to pave the way for young people to develop their skills early enough so that they can later pursue a career that’s the right fit for their talents and options._

**What is the office culture like at KSB Canada?**
- You will find a driven and efficient team of experts at all of our Canada locations. Our team is passionate about growth, innovation and collaboration. We are constantly striving to improve and better our processes to better support our customers and better work as a team. _**We welcome a growth mindset, new ideas and a desire to impact the processes of the team to increase efficiency internally and externally.**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Employee assistance program
- Extended health care
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L4W 3N8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 5 years (preferred)

Work Location: In person

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