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Payroll Support Specialist

4 months ago

Burnaby, Canada Payroll Guardian International Inc. (PGi) Full time

PGi is looking for a Support Specialist to join our team. The Support Specialist will work directly with our clients to assist them in processing pay, answering questions and resolving challenges.

**Responsibilities**
- Manage biweekly/semi-monthly/monthly payroll processes; prepare payroll submissions for premium service clients, and thoroughly review and reconcile changes for these payrolls.
- Provide consistent quality of customer service and support on PGi’s products and services with the ability to think outside the box.
- Develop strong working relationships with client base, instilling a level of trust and confidence in our clients and their perception of our service team.
- Improve the knowledge base and training materials to help users.
- Accurately perform all changes or additions to Company set up with complete follow up to clients, including clear and concise instructions.
- Learn, understand, maintain and contribute to internal support processes. Proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes.

**Skills and Qualifications**
- Minimum 2 Years experience in Canadian payroll
- US & Quebec payroll is a plus
- Payroll Designation (PCP or PLP) required
- Determination to learn and develop continually as the business grows
- Strong organizational and planning skills, must be able to multifunction, handling high-priority issued, and communicating internally in a timely manner
- Self-starter, ability to work effectively both independently and collaboratively within a team
- Takes initiative, is a decisive decision-maker and show confidence in decisions made
- Prioritize workload while maintaining an effective balance between client inquiries, projects and client follow-up.
- Superior communication (written and verbal) and interpersonal skills in the English language
- Written and verbal skills in the French language is a plus