Coordinator

2 months ago

Toronto, Canada LOFT Community Services Full time

**DATE**:October 4, 2024
**LOCATION**:Toronto, ON - Sherbourne High Support
**COMPENSATION**:$63,042 - $74,308 annually prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a **Coordinator.**

**Job Summary**

The Coordinator is responsible for providing a range of services in support of 8 adults living within supportive housing. This position will act as the main linkage between the client(s) and the hospitals and will serve as the staff member who provides leadership, coordination and supervision for the delivery of services for the seniors and the Program staff team. A key component of the position will be the building of a support network of community resources, especially supportive housing providers, which will empower the individual and increase their independence, dignity and self-respect in a secure community environment thus allowing them to move on to live in the community with appropriate supports. This position will include both individual and group work.

The Coordinator - will act as the main linkage between the client(s), hospitals, and community partner teams, which includes serving as the main liaison with the psychiatrist, nurse, occupational therapist, client family members and other professional disciplines in the assessment, intake and discharge of clients. This position collaborates with the Program Manager and is involved in the development, monitoring of the overall program and development and special projects. On-call responsibilities will also be required.

**What You Will Do**
- DIRECT SERVICES
- Being involved in assessing the individuals referred to the program, determining their daily living requirements, including personal care and nursing needs while living at the program;
- Developing a plan of support and recovery which includes identifying the priorities, goals and required supports for their transition from the program to stable housing in the community, in conjunction with other professionals and staff;
- Re-evaluating the level of support provided and interviewing residents as to their suitability for independent residential units and sites;
- Participating on case conferences and providing case management services to those who require these services;
- Liaising and acting as the main linkage with other service providers as needed;
- Establishing and maintaining a housing referral network specifically geared to meet the needs of clients;
- Providing direction and support to staff related to direct service delivery.
- Developing and implementing operating procedures for the program and ensuring compliance with established standards;
- Maintaining a general awareness of the daily activities in the program, identifying staffing issues;
- Promoting the personal empowerment of each client by building a rapport through coaching, mentoring and support, enabling each to meet the daily requirements of their living environment and directly assisting with their daily living activities, as required
- Providing 24 hour crisis management on a rotational basis through a pager or similar system;
- Mediating issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues with residents to ensure resolution.
- Establishing and maintaining a support network of social, family, medical and psychiatric community links and resources; advocating on their behalf in navigating the social services and health care systems to ensure accessibility and availability of services
- RECORDS AND DATA COLLECTION
- Maintaining accurate records and files on the provision of service to residents/clients;
- Ensuring the timely collection of all required data (CIS) and that these reports are distributed to LOFT by the required dates;
- Assisting with and ensuring assessments (e.g. RAI CHA) are up to date and completed
- LEADERSHIP AND STAFF OVERSIGHT
- Recommend and liaise with the Program Manager in the selection of all staff on the basis of job description and salary scales by LOFT Community Services guidelines
- Develop cooperative action, build staff relationships and act as a liaison between staff and residents
- Scheduling staff, completion of payroll and attendance(as designated), assigning duties
- Assisting in the selection, orientation, training and performance management of staff
- Ensure that LOFT Community Services policies and procedures are understood and reviewed annually by staff and are carried out by them, in collaboration with the Program Manager
- Develop and

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