Bilingual Customer Service Representative

6 months ago


Montréal, Canada Pure Strategic Marketing Full time

This role is in the Financial Services Industry.

**Responsibilities**:

- Provide excellent customer service to both English and French-speaking customers
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Providing client support with investments, mutual funds, segregated funds
- Establish, build and maintain relationships with their advisors and key members of their offices and act as the first point of contact for any of their operational inquiries and escalations.
- Take full ownership of inquiries and escalations to ensure resolution according to company policies and procedures.

**Skills**:

- Bilingual and Fluent in English and French is required
- Strong phone etiquette and communication skills
- At least 3 years of experience in the Financial Services Industry
- At least 1 year of experience in an inbound call center environment
- Ability to analyze customer needs and provide appropriate solutions
- MUST have a 3 years diploma OR Bachelor's degree.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$64,000.00 per year

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- DCS / DEC (required)

**Experience**:

- Call center: 1 year (required)
- Customer service: 1 year (required)
- Financial Services: 3 years (required)

Work Location: Hybrid remote in Montréal, QC H3C 4T7



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