Mental Health and Addictions Case Manager

3 weeks ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL**

**Job Title**: Mental Health and Addictions Case Manager
**Program**:The Lawrence East Partnership Program (LEPP)***
**Position Type**: Bargaining Unit, 6 Month Contract from Start date
**Number of Positions: 1**_ _
**Rate**: $26.52 per hour
**Hours**:37.5 hours per week (Monday
- Friday 9-5; occasional evening and weekend events)***
**Supervisor**:Senior Manager, Mental Health and Addictions Case Management Programs and Early

Intervention Program
**Posting Date**: February 13, 2023
**Application Deadline**: February 24, 2023_ _
**Location**: Scarborough, 4175 Lawrence Avenue East and 4205 Lawrence Avenue East, with travel

throughout Toronto

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are** **committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

The Lawrence East Partnership Program is a comprehensive and collaborative support service for residents who are
vulnerable and have complex needs living in two Toronto Community Housing buildings, 4175 and 4205 Lawrence
Avenue East in Scarborough.

Using a Hub model of service, this position will be part of a multi-disciplinary team in partnership with two other
organizations who will work together to ensure that skill enhancement and services are in place for residents to
maintain their housing and to improve their physical health, mental health, and other challenges.

**Does this sound like work you want to be a part of?**
We offer a (high-energy/learning/caring/supportive/collaborative) environment, an opportunity to join a diverse
team of caring professionals and a chance to make a difference. With over 60 programs and services and more than
21 sites, there are lots of opportunities to grow your career with us. Many members of the management team
started in relief and front-line roles.

**What You Will Do (Position Summary)**
- Provide intake, assessment and case management services, utilizing a client-centred, strengths-based, harm

reduction approach to clients experiencing mental health and substance use challenges
- Work collaboratively with partners within a multidisciplinary team
- Coach or assist a client in the development/maintenance of abilities relating to activities of daily living, self
- care, crisis management strategies, symptom management, maintaining a support network, and skills
teaching such as budgeting, grocery shopping and other life skills.
- Assess the client’s support needs weekly based on indicators of stability (i.e. daily living skills, housing

stabilization, finances, connection to primary healthcare, social networks, vocational and educational goals,
environmental resources, etc.)
- Draft clear coordinated care plans (CCPs) for each client that advance client’s immediate needs and mid
- term goals. Reassess and adjust those plans periodically throughout the service.
- Develop and maintain suitable community partnerships using community mapping tools as available

resources for the clients
- Utilize Ontario Common Needs Assessments (OCAN) every six months to assess, reassess and follow up on

client needs. Work to remove barriers to client inclusion and participation. Ensure partner service providers’
contribution to those assessments.
- Support clients in transition to greater independent living and community participation through skill

development
- Discuss on ongoing basis with client how crises will be managed and help to create a safety/crisis plan. Use

of conflict resolution and crisis intervention skills as needed.
- Use of supportive counselling techniques to assist clients to gain self-confidence and progress in their goals.
- Support client in determining how their significant others are involved in their care and work with clients

and their families to acquire and maintain needed services, resources and supports.
- Develop a transition plan with the client and their supports and facilitate a clear understanding of the

reasons for discharge from the service and re-admission process.
- Clients will be made aware of their right to privacy, how their personal health information is being kept

secure, and how and under what circumstances the agency will collect, use or disclose their personal health
information.
- Clients will be made aware of the agency’s complaint process and how to access it.
- Develop and maintain effective working relationships with key supports and resources and connect the

clients to those resources.
- Maintain program and agency documentation as per Fred Victor policies including OCAN, CCP and case

notes
- Maintain confidentiality as per “Personal Health Information Protection Act” and Fred Victor policy
- Work with the direct Manager to utilize clinical supervision appropriately.
- Actively participate

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