Manager Patient Transport Support Services Admin

7 months ago

Toronto, Canada Unity Health Toronto Full time

The Manager Patient Transport is accountable for providing leadership, direction and expertise in all aspects of the provision of Patient Transport services at St. Joseph's Health Centre and the St. Michaels Hospital site, ensuring all standards are in keeping within best practice. The position is responsible for monitoring and ensuring operations are completed within budget and service targets for response times. The role will seek and assess innovated approaches to provide the services to ensure services and implement change where needed as new methods become available.

**RESPONSIBILITIES**:

- Establish, organizes and implements strategies for the operations of the departments as well as the effective use of its resources (budget, staffing)
- Effectively plans, organizes, assigns and monitors department responsibilities
- Ensures the achievement of the specific department objectives through the implementation of strategies and change management.
- Collaborates with the Senior Director Environmental, Patient Food and Transport Services to provide direction for the Department;
- Oversees team moving patients and patient related supplies/equipment throughout the hospitals.
- Provides day to day management of the Patient Transport department;
- Evaluates and implements equipment that will assist in improving the ability of Patient Transport workers to complete their work in timely and safe manner ;
- Collaborates with members of the environmental services management teams, clinical units, other departments and patients to determine task priorities to ensure timely patient transport;
- Participates in procurement related activities for supplies, and equipment as needed.
- Monitors overall operations and responds to escalated requests, including, following up on and investigating service gaps or customer concerns about service delivery
- Ensure the maintenance of portering system software with staffing and task types.
- Ensures standards are routinely met and exceeded; ensures any issues are resolved, in a timely manner
- Makes decisions on immediate operational matters including equipment malfunction, repairs, staffing shortages, human resources concerns.
- Updates and reassigns work assignments and schedules
- Ensures proper training for the all department staff
- Determines and implements initiatives to increase quality indicator scores;
- Benchmarks and monitors productivity and monitors performance to targets
- Provides solutions to operational problems including responding in an expedient manner to staffing and patient volume changes
- Maintains full responsibility for planning, monitoring, managing and allocating departmental budget to meet departmental goals;
- Ensures financial and planning processes are appropriately linked to projects, service delivery and other visible department outputs which provide value to clients, while identifying opportunities for cost savings and revenue generation;
- Managing resources in a manner that will optimally impact financial result;
- Ensures a strong customer satisfaction level by communicating regularly with customers, patients and organization stakeholders
- Formulates, implements and evaluates various Quality Improvement programs for the department
- Ensures the completion of quality/performance audits and risk management audits;
- Responsible for dealing with emergent situations
- Maintains responsibility for developing and executing human resources strategies for attracting, hiring, managing, developing and motivating union and non-staff;
- Provides direction/leadership for the team as a coach and mentor; defines accountabilities while directing and supporting the achievement of performance goals, within functional area of responsibility;
- Conducts performance reviews, of direct reports on an annual basis and/or as required to ensure excellent in the provision of work activities; takes appropriate corrective action, where appropriate, up to and including termination, as required to meet identified departmental needs;
- Develops and executes strategies to build and foster an effective team environment and a culture built on respect, trust, wellbeing and lifelong learning for staff, ensuing appropriate systems are in place to facilitate succession planning and appropriate management of vacancy;
- Provides advancement opportunities for future leaders, acting as a mentor for staff to facilitate development/attainment of leadership skills and technical competencies for the provision of excellence in work activities;
- Collaborates with the Management team to strategize on recruitment efforts for key positions to ensure the team possesses the required technical and other relevant skills to contribute to the success of the department;
- Supports and ensures staff have opportunities for professional development, career advancement, department wide training and educational opportunities;
- Promotes a teamwork environment where staff from diverse multilingual and mu

  • Manager, Patient Services

    7 months ago

    Toronto, Canada Home and Community Care Support Services Full time

    **Job Description**: **CLASSIFICATION**: Manager, Patient Services **CATEGORY**: Temporary Full-time (Approximate 6-12 month duration) **DEPARTMENT**: Patient Services **RESPONSIBLE TO**: Director, Patient Services **SCHEDULING**:Days with occasional evening and weekend work **POSITION OUTLINE**: *** - Reporting to the Director, Patient Services, this...

  • Manager, Patient Services

    9 months ago

    Toronto, Canada Home and Community Care Support Services Full time

    **Job Description**: **_CARE AND BE CARED FOR - THIS IS YOUR HOME_**: Do you have a passion for leading people to achieve exceptional patient outcomes? Do you have strong planning, management, and evaluation skills? Are you looking to make a difference in your community? You’re looking in the right place. What will you do? *** Reporting to the Director,...

  • Manager, Patient Services

    7 months ago

    Toronto, Canada Home and Community Care Support Services Full time

    **Job Description**: Are you an experienced leader within the health care industry that possesses an exemplary track record of delivering high quality programs focused on patient and family centered care? Are you seeking a rewarding career that will enable you to make a positive difference in the community whilst working in an organization that cares for...

  • Patient Admin Coordinator

    7 months ago

    Toronto, Canada GraceMed Full time

    **Patient Partnerships, One Coordinator at a Time: Join Our Team! IHH Downtown Toronto **is looking for a **Patient Admin Coordinator** to join our team! **The Institute for Hormonal Health (IHH)** is the leading integrative medical clinic in Canada specializing in the treatment of health issues that are hormonal in origin. The Institute utilizes...

  • Patient Admin Coordinator

    7 months ago

    Toronto, Canada GraceMed Full time

    **Patient Partnerships, One Coordinator at a Time: Join Our Team! IHH **is looking for a **Patient Admin Coordinator** to join our team! **The Institute for Hormonal Health (IHH)** is the leading integrative medical clinic in Canada specializing in the treatment of health issues that are hormonal in origin. The Institute utilizes state-of-the-art technology...

  • Transportation Admin Coordinator

    2 weeks ago

    Toronto, Canada Metro Inc. Full time

    **Position Title**: ***Transportation Admin Coordinator **Requisition ID**: 28381 **Career Group (ADSP)**: ***Distribution Center **Division**:Logistics and Distribution (80190524) **Department**: ***Logistics and Distribution **Work Location**:METRO ON - 5559 DUNDAS STREET W (#A-DUND) **Province**:Canada : Ontario **Position...

  • Admin Coordinator, Patient Flow

    7 months ago

    Toronto, Canada North York General Hospital Full time

    **Company Bio** IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and...

  • Hub Admin Support Worker

    7 months ago

    Toronto, Canada TNO – THE NEIGHBOURHOOD ORGANIZATION Full time

    **Hub Admin Support Worker** TNO - The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency providing a wide range of programs and services supporting low-income and newcomer communities across Ontario and sometimes across different provinces through online services and referrals. We are seeking a **Hub...

  • Transportation Admin Coordinator

    6 months ago

    Toronto, Canada Metro Inc. Full time

    **Position Title**:Transportation Admin Coordinator **Requisition ID**: 37115 **Career Group (ADSP)**:Distribution Center **Division**:Logistics and Distribution (80190524) **Department**:Logistics and Distribution **Work Location**:METRO ON - 190 THE WEST MALL (#A-WM2) **Province**:Canada : Ontario **Position Type**:Temporary **Summary** The...

  • Admin Support

    4 days ago

    Toronto, Canada Alio Health Services Full time

    **Summary of Position**: Administrative Support Staff provide valuable support in the delivery of the COVID-19 clinics including and not limited to checking patients in and out of appointments, providing information, and logging information into computer-generated programs. **Skills/Responsibilities**: - Strong data entry skills - Adept at...

  • Admin Assistant Physician

    4 months ago

    Toronto, Canada Unity Health Toronto Full time

    The primary role of the Admin Assistant - Physician is to provide clinical and administrative support a group of physicians in the Family and Community Medicine Department. The Admin Assistant - Physician coordinates daily activities of the physicians office/clinic and ensures smooth functioning for each of the individual physicians practices, while...

  • Supervisor, Patient Support Services

    2 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Supervisor, Patient Support Services

    6 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Supervisor, Patient Support Services

    7 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Admin Assistant Physician

    2 days ago

    Toronto, Canada St. Michael's Hospital Full time

    The Multiple Sclerosis (MS) Clinic is part of the Mobility Program at St. Michael’s Hospital. In addition to its primary focus on the diagnosis and treatment of patients living with MS, the clinic is home to numerous research studies led by innovative clinician scientist staff. The primary role of the Admin Assistant - Physician is to provide clinical and...

  • Admin Assistant

    7 months ago

    Toronto, Canada Unity Health Toronto Full time

    The Barlo MS Centre brings together the best of clinical care and research in one setting. The team provides exceptional, patient-centered care in a collaborative and integrated manner. An inter-disciplinary team of neurologists, nurses, pharmacists, social workers, neuropsychologists, physiotherapists, occupational therapists, speech therapists,...

  • Bilingual Admin Coordinator

    1 day ago

    Toronto, Canada MindBeacon Full time

    **Who We Are** Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing...

  • Vice President, Patient Services

    7 months ago

    Greater Toronto Area, Canada Home and Community Care Support Services Full time

    **Job Description**: **Multiple Positions Available**: - ** Permanent Full Time: Central East**: - ** Temporary Full Time: Hamilton Niagara Haldimand Brant & Erie St. Clair**: - ** Temporary Full Time: Toronto Central** **CARE AND BE CARED FOR - THIS IS YOUR HOME**: Are you a strategic health care leader that drives effectiveness, efficiency and high...

  • Patient Transport Assistant Evnmental Services

    3 months ago

    Toronto, Canada St Michael's hospital Full time

    Patient Transport Assistant Evnmental Services PatientA (Job ID: 7570) As part of the Environmental Services Department, the successful incumbent will be responsible for ensuring the efficient and effective transportation and movement of patients and patient-care related materials throughout the Hospital. As part of the patient service team, you will have an...

  • Lead Pain Management Specialist

    3 weeks ago

    Old Toronto, Canada TORONTO ANESTHESIA ADMIN AGENT INC. Full time

    Job Title: Lead Pain Management SpecialistEstimated Salary: $120,000 - $180,000 per yearAbout Us:TORONTO ANESTHESIA ADMIN AGENT INC. is a leading healthcare provider dedicated to delivering exceptional patient care and innovative medical solutions.Job Description:We are seeking an experienced Pain Management Specialist to join our team in Toronto. As a key...