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Vice President, Patient Services

4 weeks ago

Greater Toronto Area, Canada Home and Community Care Support Services Full time

**Job Description**:
**Multiple Positions Available**:

- ** Permanent Full Time: Central East**:

- ** Temporary Full Time: Hamilton Niagara Haldimand Brant & Erie St. Clair**:

- ** Temporary Full Time: Toronto Central**

**CARE AND BE CARED FOR - THIS IS YOUR HOME**:
Are you a strategic health care leader that drives effectiveness, efficiency and high quality performance? Do you have experience providing senior leadership, direction and oversight for home and community care programs and services? Are you passionate about exceptional health care and driven by a desire to help others?

**If so, take a look at this **rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. **We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

**Home and Community Care Support Services** is looking for a senior health care leader with an in depth knowledge of the community health sector and the demonstrated commitment to lead the improvement of patient experience through high quality care.

Reporting to the Chief Patient Services Officer, the **Vice President, Patient Services** will lead strategic planning and delivery of home and community care services, which includes accountability for building and maintaining relationships with community health partners and contracted provider agencies. This position will also be responsible for creating strategic partnerships with other organizations within the healthcare sector, achieving strategic and annual performance objectives and seamlessly developing and integrating new programs and services.

**What do we offer?**

**We know wellness is supported with work-life balance. **In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

**What will you do?**
- Ensure home and community care operations promote the delivery of effective high quality patient care to meet the needs of the community and achieve the best possible patient outcomes and meet goals and performance expectations
- Provide strategic leadership, direction and oversight for the management of home and community care programs and services
- Facilitate the translation of Ministry and Home and Community Care goals and objectives into the establishment of meaningful strategic directions and business objectives
- Develop, implement, monitor and evaluate key home and community care performance and accountability activities that improve patient access to care and the quality and delivery of services
- Identify home and community care budget requirements and ensure funds are spent in a manner that effectively supports home and community care service goals and objectives
- Provide authoritative advice on high impact and high risk initiatives and issues, and ensure appropriate risk management strategies and measures are in place
- Establish and maintain strong relationships and partnerships with Home & Community Care Support Services colleagues, the Board of Directors, MOHLTC, contracted service providers, hospitals, Long-Term Care homes, social services agencies, other community-based organizations, other Ministries, the primary care community and offices of elected officials
- From an evidence-based framework, provide strategic direction to the improvement and innovation in home and community care programming and care delivery models
- Establish a sustainable operational structural design that enables clarity of operational accountabilities across home and community (inclusive of CSS, mental health and addictions, primary care), nimbleness in responding to system pressures and priorities
- Work closely with leaders across Home & Community Care Support Services to ensure alignment and linkages across regions to enable system-wide integration of program management and quality indicators and measures
- Monitor, analyze and provide recommendations related to indicators for patient experience, the provision of patient care, partnerships, and stewardship and implement changes as required
- Ensure the operations promote the delivery of effective high quality client services to meet the needs to the community and achieve the best possible client outcomes within the context of a balanced budget, available resources and government priorities

**What must you have?**
- Post-secondary/Master’s degree in health administration, public administration or related field
- Registrant in good standing with a Regulated Health Professional body
- Minimum 10 years of senior management experience in the community health sector, ideally in a large and complex health and human service delivery organization
- Significant experience in a patient serv