Admin Assistant Physician
3 weeks ago
The primary role of the Admin Assistant - Physician is to provide clinical and administrative support a group of physicians in the Family and Community Medicine Department. The Admin Assistant - Physician coordinates daily activities of the physicians office/clinic and ensures smooth functioning for each of the individual physicians practices, while providing professional and caring service to the patients. This role is best suited for someone who wishes to lend their innovative solutions, organizational skills, keen attention to detail, and interest in improving and streamlining processes to support patient care and quality improvement. The Admin Assistant - Physician will be responsible with providing support with the implementation of a quality improvement project to optimize asthma care in the clinic. They will engage in patient outreach and support, will work directly with clinic staff, and will collect and summarize data related to the project.
**Primary Location**: This is an on-site position based at the following St. Michael’s Hospital Academic Family Health Team locations:
- 61 Queen St. East
- 80 Bond Street
- 160 The Esplanade
- 95 Homewood Ave
- 73 Regent Park Blvd
**Duties and Responsibilities**:
- Scheduling patients referred for consultation visits; scheduling physician appointments, monitoring attendance/no show rate, managing disposition decisions post assessment diagnoses;
- Answering, screening, and transferring phone calls: this can be both internal (other departments, physicians) or external (patients, other medical facilities);
- Registering patient visits, creating and updating patient charts;
- Liaising and coordinating services with internal and external care team to provide seamless service for patients.
- Providing excellent customer service;
- Maintaining patient confidentiality;
- Patient call reminders (including reminders to complete questionnaires that are part of the quality improvement project);
- Work with clinics to manage patient visits, physician scheduling;
- Responsible to rebook patients due to last minute cancellation as per clinic standards;
- Continuously seeks opportunities for quality improvement to ensure optimal departmental operations
- Compile reports with key performance indicators (KPIs) for quality improvement initiatives
- Collaborate and communicate effectively with clinic leadership, physicians, clinic staff and external stakeholders, providing support where required
- Effectively prioritizing work and facilitating clarification of priorities with physician/CLM/manager, where required;
- Other duties as assigned.
**Qualifications**:
- Minimum of 2 years of progressively responsible secretarial/administrative experience in a healthcare setting required
- Graduate of a recognized Office Administration or Medical Secretarial program, or equivalent experience required- Proven proficiency in the use of computers with advanced knowledge of Microsoft Word, PowerPoint, Excel, Outlook Electronic mail
- Experience working with personal health information and ability to work with clinical patient information systems (e.g. PS Suite EMR, Ocean) is an asset- Excellent interpersonal and verbal/written communication skills.- Ability to work independently and to manage competing workloads.- Demonstrated ability to work co-operatively and in a team environment.- Ability to employ highly organized and systematic work habits- Ability to work independently and to manage competing workloads in a calm manner- Demonstrated initiative and is a self-starter- Demonstrated ability to problem solve and multi-task in a busy environment- Demonstrated ability to prioritize work based on competing demands from multiple PCMs- Demonstrates meticulousness and ability to perform self-checks for errors- Knowledge of medical terminology would be a definite asset- Demonstrated commitment to providing exceptional customer service- Satisfactory attendance record.
**Thank you for applying.
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