Manager, Patient Services

6 months ago

Toronto, Canada Home and Community Care Support Services Full time

**Job Description**:
**CLASSIFICATION**: Manager, Patient Services

**CATEGORY**: Temporary Full-time (Approximate 6-12 month duration)

**DEPARTMENT**: Patient Services

**RESPONSIBLE TO**: Director, Patient Services

**SCHEDULING**:Days with occasional evening and weekend work

**POSITION OUTLINE**:
***
- Reporting to the Director, Patient Services, this front line leadership position is responsible for the ongoing management, planning, directing and evaluation of programs and/ or services assigned related to the Patient Services’ portfolio. As a strong healthcare leader, you are required to provide managerial support to staff to achieve the objectives of Home and Community Care Support Services Central West; these include priority areas of leading teams and/or programs within the portfolio in the delivery of excellent care coordination, transition planning, quality home care delivery and strong collaborative partnerships that foster innovation in care delivery.- As an innovative leader, you will support the commitment of Home and Community Care Support Services Central West to improving patient experience by:
- Planning, implementing, evaluating and reporting for services and/ or programs across the branches of the Home and Community Care Support Services Central West.
- Management of services related to care coordination, placement coordination, and/or information and referral for a defined geographical or functional team.
- Work with primary care practitioners, hospitals, community agencies and others to coordinate care across the health care system.
- Day to day decision making for the Program and/ or services.
- Identifying staffing requirements. Responsible for recruitment, selection, orientation, training and development, mentoring, performance management and staff development.
- Directing and coaching staff regarding care coordination issues, including risk management.
- Management, resolution and documentation of patient concerns/issues including engagement with MPP offices as required.
- Interpret and implement organizational policy, collective agreement and applicable legislation.
- Monitor and manage the daily operational aspects of service provider contracts.
- Contribute to the quality of service and a continuous improvement program by identifying needs, providing input into the standards of service, and implementing and evaluating new programs and special projects.
- Participating in the development and monitoring of the budget.
- Other duties as assigned.

As a Manager, Patient Services your focus is to support staff and teams to: develop integrated care plans and monitor patient progress, provide a range of care and supportive services to help support patients at home and in the school environments, provide specialized nursing services, help unattached patients find primary care providers, help people transition home safely from hospital and avoid readmission, facilitate admission into long-term care, when independent living is no longer possible and link people to resources in their communities, from clinical care to community support services. This position is also responsible for daily operations of one or more programs and/or services.- You have an undergraduate degree in a health discipline supplemented by graduate or equivalent management experience.
- You are a licensed member of a Regulated Health Profession preferred.
- You have a minimum of 3-5 years of management and leadership experience in a health care environment with experience/knowledge in Care Coordination and the Care Coordination process.
- You have demonstrated expertise in integration and partnerships with hospital/community sector and an understanding of transitional issues between health care environments.
- You have experience and knowledge in the understanding of the management of healthcare issues within different Home and Community Care Support Services programs and/or services including knowledge and experience in the change management process.
- You possess knowledge of relevant legislation governing health activities and Long Term Care in Ontario.
- You have demonstrated ability to liaise/ network and take a leadership role with community agencies, other health care facilities and services providers.
- You possess an ability to conceptualize, organize and implement special projects.
- You have knowledge of budget process and financial monitoring controls.
- You have a demonstrated commitment to excellent customer service and quality programs.
- You demonstrate a commitment to personal and professional growth and development.
- You possess excellent planning, organizational and project management skills plus relationship building, leadership, team building and change management abilities.
- You have demonstrated commitment to excellent customer service and quality programs.
- You have well-developed critical thinking, problem-solving and decision-making skills including facilitation and conflict resolution

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