Current jobs related to Customer Relations Officer - Sherbrooke - Global Excel Management


  • Sherbrooke, Canada Global Excel Management Full time

    Job Description: Do you like to use your good judgment to resolve issues? The Customer Relations Officer will optimize customer experience through the management and resolution of claim decision appeals and/or complaints submitted by our clients and/or corporate clients. **What does your typical day look like?** - Review the claims, phone calls and feedback...


  • Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: **Administrative Coordinator - Customer Relations** As a Customer Relations Officer Administrator, you will be responsible for all administrative functions regarding the receiving and processing of client documentation within the claims system. You will be required to ensure accuracy and quality of work while respecting time...


  • Sherbrooke, Quebec, Canada BRP Full time

    We're seeking a Customer Relations Specialist to join our team and solve complex customer problems, win back, and retain demanding customers in our global network (Americas, EMEA, and Asia-Pacific).Key Responsibilities:Find creative solutions to customer issues through discussions and written communications.Identify and escalate customer dissatisfaction to...


  • Sherbrooke, Canada BRP Full time

    We’re looking for a customer relations specialist to solve problems, and win back and retain the most demanding customers in our global network (Americas, EMEA and Asia-Pacific). You'll be working closely with the dealer network, customers and your customer service colleagues. **YOU’LL HAVE THE OPPORTUNITY TO**: Find, negotiate and propose creative...


  • Sherbrooke, Canada BRP Full time

    We’re looking for a customer relations specialist to solve problems, and win back and retain the most demanding customers in our global network (Americas, EMEA and Asia-Pacific). You'll be working closely with the dealer network, customers and your customer service colleagues. YOU’LL HAVE THE OPPORTUNITY TO: Find, negotiate and propose creative...


  • Sherbrooke, Canada BRP Full time

    We’re looking for a customer relations specialist to solve problems, and win back and retain the most demanding customers in our global network (Americas, EMEA and Asia-Pacific). You'll be working closely with the dealer network, customers and your customer service colleagues. YOU’LL HAVE THE OPPORTUNITY TO: Find, negotiate and propose creative...


  • Sherbrooke, Canada BRP Full time

    We’re looking for a customer relations specialist to solve problems, and win back and retain the most demanding customers in our global network (Americas, EMEA and Asia-Pacific). You'll be working closely with the dealer network, customers and your customer service colleagues. YOU’LL HAVE THE OPPORTUNITY TO: Find, negotiate and propose creative...


  • Sherbrooke, Quebec, H1W, Montréal, Canada BRP Full time

    We’re looking for a customer relations specialist to solve problems, and win back and retain the most demanding customers in our global network (Americas, EMEA and Asia-Pacific). You'll be working closely with the dealer network, customers and your customer service colleagues. YOU’LL HAVE THE OPPORTUNITY TO: Find, negotiate and propose creative...

  • HRbp Labor Relation

    7 months ago


    Sherbrooke, Canada BRP Full time

    We're looking for a human resources and labour relations business partner who will leverage their passion and commitment to help us support many areas of the organization across Canada. **YOU’LL HAVE THE OPPORTUNITY TO**: Implement practical and creative actions to meet operational needs while taking employee interests into account. Participate in the...


  • Sherbrooke, Canada BRP Full time

    YOUR KEY RESPONSIBILITIES Ensure the daily operations of the various carriers Respond to service cases to follow up on an investigation by the customer service department Communicate with different carriers to ensure on-time deliveries according to performance and financial objectives Implementation & follow up of standard processes with the different...

  • Office Assistant

    4 months ago


    Sherbrooke, Canada Phoenix Contracting Full time

    **Job Overview** **Responsibilities**: - Manage front desk operations, including greeting visitors and answering phone calls with professional phone etiquette. - Assist with scheduling appointments and maintaining calendars for staff members. - Perform clerical duties such as filing, data entry, and document preparation. - Provide customer support by...


  • Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: **Bilingual Customer Service Representative - Assistance Services 21.45$/h** Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Bilingual Customer...


  • Sherbrooke, Canada CooperVision Full time

    **Customer Service Associate 1** **-** **SHE0039** **Description** **Who We Are** Blanchard Contact Lenses, a CooperVision specialty eye care company, is a leading designer and manufacturer of custom-made GP contact lenses, with a specialization in scleral lenses. Our proprietary Onefit family of scleral lenses are an industry-leading design, supplying...


  • Sherbrooke, Canada Purodora Lab Full time

    Poste à combler : Agent(e) relation clientèle Tu aimes interagir avec les gens? Tu es reconnu pour offrir un excellent service client? Tu souhaites travailler dans un milieu accueillant qui encourage le développement personnel et professionnel? Nous aimerions te rencontrer! En tant qu’agent (e) relation clientèle, tu aideras des gens provenant de...

  • Team Leader

    15 hours ago


    Sherbrooke, Canada Global Excel Management Full time

    Job Description: Are you a people person? Are you interested in leading a team in a manner that encourages personal and professional growth? We would love to meet you! * What does your typical day look like?* - Develop and support employees through training, skill development, coaching, career-pathing, motivation, performance evaluation and clear...


  • Sherbrooke, Canada Kinatex Sports Physio Full time

    **Agent(e) relations clientèle - Kinatex Horizon Performance**: Emploi - Permanent Part-time - **Agent/Clerk - Customer service** Clinique: Kinatex Horizon Performance -Sherbrooke Quebec J1N 0C6 **As soon as possible**Schedule: Monday to Friday (Jour et Soir) **Description: **En pleine croissance, **Kinatex Horizon Performance **est à la recherche...


  • Sherbrooke, Canada Eastern Townships School Board Full time

    **Details of the position** Job title: Project Development Officer School / Centre / Department: Adult education - New Horizons Location: Sherbrooke, Quebec The employee will offer services to clients across the school board's territory, and will be required to travel to perform his or her functions. Workload: 21 hours per week...

  • Admissions - Officer

    3 weeks ago


    Sherbrooke, Canada Bishop's College School Full time

    Overview Established in 1836 in Quebec, Canada, Bishop’s College School (BCS) is co-educational IB World School offering the International Baccalaureate Diploma Programme and certificates. With a campus bordered by farmland and rolling hills on one side and by the city of Sherbrooke on the other, BCS is a small, welcoming community and a “home away from...


  • Sherbrooke, Canada Alice POS Full time

    **A Welcoming and Innovative Workplace** Alice POS is a fast-growing startup in Sherbrooke. We develop and sell a cloud point of sale solution made for retail stores. With our software, retailers can manage their stores better and stay on top of their games. Alice POS’s features simplify their work and help them generate more revenue. With a dynamic,...


  • Sherbrooke, Canada Bishop's College School Full time

    Overview Established in 1836 in Quebec, Canada, Bishop’s College School (BCS) is a co-educational IB World School offering the International Baccalaureate Diploma Programme and certificates. With a campus bordered by farmland and rolling hills on one side and by the city of Sherbrooke on the other, BCS is a small, welcoming community and a “home...

Customer Relations Officer

2 weeks ago


Sherbrooke, Canada Global Excel Management Full time

Job Description: Do you like to use your good judgment to resolve issues? The Customer Relations Officer will optimize customer experience through the management and resolution of claim decision appeals and/or complaints submitted by our clients and/or corporate clients.
**What does your typical day look like?**
- Review the claims, phone calls and feedback from the claimant in order to resolve all appeals or customer complaints appropriately;
- Review the policy wording to ensure we have met all the claims requirements and processed the benefits and exclusions appropriately;
- Contact claimant in order to obtain missing information and/or to provide a resolution;
- Escalate to Management, in a timely manner, any barriers that might affect the customer experience or company image and/or experience;
- Communicate with our corporate clients in order to give complaint claim summaries and to provide the corporate client with extra information as requested.

**What skills and training do you need?**
- A College diploma;
- 5 + years of experience in customer service;
- Excellent verbal and written communication skills in French and English;
- Strong analytical and decision-making skills;
- Autonomous and detail oriented;
- Excellent interpersonal skills, judgment and professionalism.

We offer you:

- Three weeks of vacation;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
- A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**: