Customer Relations Specialist, Global Services

2 months ago

Sherbrooke, Canada BRP Full time

We’re looking for a customer relations specialist to solve problems, and win back and retain the most demanding customers in our global network (Americas, EMEA and Asia-Pacific). You'll be working closely with the dealer network, customers and your customer service colleagues.
**YOU’LL HAVE THE OPPORTUNITY TO**:
Find, negotiate and propose creative solutions to complex customer problems through discussions and written communications.
Identify and escalate customer dissatisfaction to improve operational processes.
Find the right balance between the needs of the company and those of its customers, using best practices in customer experience.
Establish relationships with other company functions and departments to mobilize the right resources at the right time to optimize problem resolution.
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
Experience in customer service or customer relations required.
Excellent verbal and written communication skills.
Resourcefulness and flexibility.
Good judgement, negotiation and problem-solving skills.
Outstanding interpersonal skills.
The ability to follow up and organize work personally.
The ability to communicate with internal stakeholders located outside of Quebec or in English on a daily basis. A third language would be an asset.
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation — You want it, we have it:
Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP
**What about some feel good perks**:
Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.
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