Customer Relations Officer

1 week ago


Sherbrooke, Canada Global Excel Management Full time

Job Description: Do you like to use your good judgment to resolve issues? The Customer Relations Officer will optimize customer experience through the management and resolution of claim decision appeals and/or complaints submitted by our clients and/or corporate clients.
**What does your typical day look like?**
- Review the claims, phone calls and feedback from the claimant in order to resolve all appeals or customer complaints appropriately;
- Review the policy wording to ensure we have met all the claims requirements and processed the benefits and exclusions appropriately;
- Contact claimant in order to obtain missing information and/or to provide a resolution;
- Escalate to Management, in a timely manner, any barriers that might affect the customer experience or company image and/or experience;
- Communicate with our corporate clients in order to give complaint claim summaries and to provide the corporate client with extra information as requested.

**What skills and training do you need?**
- A College diploma;
- 5 + years of experience in customer service;
- Excellent verbal and written communication skills in French and English;
- Strong analytical and decision-making skills;
- Autonomous and detail oriented;
- Excellent interpersonal skills, judgment and professionalism.

We offer you:

- Three weeks of vacation;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
- A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:
Location: 73 Queen Street, Sherbrooke, QC



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