Customer Relations Specialist, Global Services

2 weeks ago


Sherbrooke, Canada BRP Full time

We’re looking for a customer relations specialist to solve problems, and win back and retain the most demanding customers in our global network (Americas, EMEA and Asia-Pacific). You'll be working closely with the dealer network, customers and your customer service colleagues.

YOU’LL HAVE THE OPPORTUNITY TO:

  • Find, negotiate and propose creative solutions to complex customer problems through discussions and written communications.
  • Identify and escalate customer dissatisfaction to improve operational processes.
  • Find the right balance between the needs of the company and those of its customers, using best practices in customer experience.
  • Establish relationships with other company functions and departments to mobilize the right resources at the right time to optimize problem resolution.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

  • Experience in customer service or customer relations required.
  • Excellent verbal and written communication skills.
  • Resourcefulness and flexibility.
  • Good judgement, negotiation and problem-solving skills.
  • Outstanding interpersonal skills.
  • The ability to follow up and organize work personally.
  • The ability to communicate with internal stakeholders located outside of Quebec or in English on a daily basis. A third language would be an asset.

 

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

  • Annual bonus based on the company’s financial results
  • Generous paid time away 
  • Pension plan 
  • Collective saving opportunities 
  • Industry leading healthcare fully paid by BRP

What about some feel good perks: 

  • Flexible work schedule
  • A summer schedule that varies by department and location 
  • Holiday season shutdown
  • Educational resources
  • Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey. 

#LI-Hybrid

#LI-GB1



  • Sherbrooke, Canada BRP Full time

    We’re looking for a customer relations specialist to solve problems, and win back and retain the most demanding customers in our global network (Americas, EMEA and Asia-Pacific). You'll be working closely with the dealer network, customers and your customer service colleagues. **YOU’LL HAVE THE OPPORTUNITY TO**: Find, negotiate and propose creative...


  • Sherbrooke, Canada BRP Full time

    We’re looking for a customer relations specialist to solve problems, and win back and retain the most demanding customers in our global network (Americas, EMEA and Asia-Pacific). You'll be working closely with the dealer network, customers and your customer service colleagues. YOU’LL HAVE THE OPPORTUNITY TO: Find, negotiate and propose creative...


  • Sherbrooke, Canada BRP Full time

    We’re looking for a customer relations specialist to solve problems, and win back and retain the most demanding customers in our global network (Americas, EMEA and Asia-Pacific). You'll be working closely with the dealer network, customers and your customer service colleagues. YOU’LL HAVE THE OPPORTUNITY TO: Find, negotiate and propose creative...


  • Sherbrooke, Quebec, H1W, Montréal, Canada BRP Full time

    We’re looking for a customer relations specialist to solve problems, and win back and retain the most demanding customers in our global network (Americas, EMEA and Asia-Pacific). You'll be working closely with the dealer network, customers and your customer service colleagues. YOU’LL HAVE THE OPPORTUNITY TO: Find, negotiate and propose creative...


  • Sherbrooke, Quebec, Canada BRP Full time

    We're seeking a Customer Relations Specialist to join our team and solve complex customer problems, win back, and retain demanding customers in our global network (Americas, EMEA, and Asia-Pacific).Key Responsibilities:Find creative solutions to customer issues through discussions and written communications.Identify and escalate customer dissatisfaction to...


  • Sherbrooke, Canada Global Excel Management Full time

    Job Description: Do you like to use your good judgment to resolve issues? The Customer Relations Officer will optimize customer experience through the management and resolution of claim decision appeals and/or complaints submitted by our clients and/or corporate clients. **What does your typical day look like?** - Review the claims, phone calls and feedback...


  • Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: **Administrative Coordinator - Customer Relations** As a Customer Relations Officer Administrator, you will be responsible for all administrative functions regarding the receiving and processing of client documentation within the claims system. You will be required to ensure accuracy and quality of work while respecting time...


  • Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a person with excellent writing skills and a knack for providing excellent customer service? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! **What does your typical day look like?** - Opening medical and...


  • Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: **Bilingual Customer Service Representative - Assistance Services 21.45$/h** Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Bilingual Customer...


  • Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a person with organizational and analytical skills? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! As a Pension and Benefits Specialist, you will play a critical role in managing and administering employee...


  • Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you looking for an adventure? Are you interested in working in a multilingual, dynamic, and friendly environment that encourages personal and professional development? We would love to meet you! As a Client Care Specialist, you will be responsible for ensuring that corporate client requests are addressed in a timely manner in...

  • Health Assistance

    2 weeks ago


    Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative, you’ll be providing pertinent information to the customer on...

  • Health Assistance

    2 days ago


    Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative, you’ll be providing pertinent information to the customer on...

  • Case Coordinator Ii

    7 months ago


    Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a person who enjoys helping people? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! As a Case Coordinator II in the Case Management team, you’ll be responsible for the case management of medical and/or...


  • Sherbrooke, Canada Insight Global Full time

    Job Description:In your role as a Senior Embedded Testing Specialist at Insight Global, you will leverage your technical expertise to deliver high-quality solutions in the aerospace/defense/aviation domain. This is an exciting opportunity for a skilled Technical Lab Expert who can work effectively in a lab environment and collaborate with cross-functional...


  • Sherbrooke, Canada Global Excel Management Full time

    Job Description: Are you a person who enjoys helping people? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative in the Claims Assistance team, you’ll be responsible for backend claims and non-medical claims....


  • Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a person who enjoys helping people? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative in the Claims Assistance team, you’ll be responsible for backend claims and non-medical...


  • Sherbrooke, Canada Global Excel Management Full time

    Job Description: Are you a person who enjoys helping people? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative in the Claims Assistance team, you’ll be responsible for backend claims and non-medical claims....


  • Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: The Process Automation Program Specialist will drive vision and strategy for enterprise automation to continuously improve and increase adoption and expansion of the program. They will work directly with various internal business units, technology teams, and vendors to identify, conceptualize and communicate transformational automation...


  • Sherbrooke, Canada BRP Full time

    In global support, we strive to provide our customers an outstanding ownership experience that fosters loyalty and promotes retention. We’re seeking a customer care manager to lead, mentor, and drive our customer service teams to deliver exceptional support. In this role, you will report directly to the global support director overseeing policies,...