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Security Systems Technical Support Specialist

3 months ago

Ottawa, Canada Senate of Canada Full time

HUMAN RESOURCES DIRECTORATE

DIRECTION DES RESSOURCES HUMAINES

**Security Systems Technical Support Specialist**

**Directorate**: Corporate Security

**Classification**: SEN 7: $72,226 - $91,388

**Job Type**: Determinate Appointment (Term) (6+)

**Location**: Ottawa, Ontario, Canada

**Closing Date**: Sunday, April 21, 2024

**About the Senate**

The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy.

As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds and perspectives. We are committed to building and maintaining a diverse and inclusive workplace where everyone is provided full and equal opportunity and access to employment, development and advancement. Build and advance your career by joining a team of dedicated professionals who are committed to excellence in support of senators and the institution.

**How will you contribute?**

We are looking for a dynamic, self-motivated, highly organized Security Systems Technical Support Specialist to support the Corporate Security Directorate.

Under the leadership of the Chief, Physical and Technical Security, and working closely with the Locksmith and the Senior Security Systems Specialist, the Security Systems Technical Support Specialist is responsible for the delivery of professional technical services related to the security systems across the Senate Precinct (e.g., Integrated security software, technical security components (hardware), CCTV, communication systems, security database, screening and detection systems, etc.)

The Security Systems Technical Support Specialist provides first line technical support to clients either over the phone or on-site, coordinates second and third support from our partners, maintains the various security systems, troubleshoots technical issues, installs and configures and/or oversees the installation and configuration of new security systems.

**Open to**

The general public to staff one (1) determinate (full-time) position for a period of two (2) years with the possibility of extension in the Corporate Security Directorate.
This selection process may be used to staff determinate or indeterminate positions at the same level with similar requirements.
We encourage individuals from underrepresented and minority groups to apply.

**Prerequisites**
- Post-secondary education in a related field OR a combination of education, training and related experience;
A minimum of two (2) years’ experience working in a security environment, liaising with clients and providing recommendations on security systems standards;
- Experience in installation, maintenance, testing and integration of integrated security systems;
- Experience troubleshooting, maintaining and supporting security systems and equipment;
- Experience providing technical advice and recommendations;
- Experience in installation, maintenance, testing and integration of integrated security system;
- Knowledge of current security system standards and specifications;
- Knowledge of security system operations and designs;
- Knowledge of point monitoring and alarm control systems, CCTV, Intercom as well as computerized security systems and related software;
Knowledge of video surveillance systems, installation, programming and maintenance;
- Ability to read technical drawings;
- Ability to demonstrate initiative, identify and solve problems and work simultaneously with different groups in a multi-disciplinary environment with conflicting priorities.

**Linguistic Requirements**

English Reading Comprehension**: A**

English Written Expression**:A**

English Oral Interaction**: B**

French Reading Comprehension**:A**

French Written Expression**:A**

French Oral Interaction**:B**

**Competencies**

Integrity
Respect
Service
Action Management
Judgment
Communication
Adaptability
Teamwork and cooperation

**Organizational Needs**

The Senate of Canada is committed to building and maintaining an inclusive workplace where all employees are provided full and equal access to employment, development and advancement opportunities.

**Conditions of Employment