Head Concierge

2 weeks ago

Vancouver, Canada BC STRATA Full time

**HEAD CONCIERGE FOR LUXURY RESIDENTIAL CONDOMINIUM**

**Job Types**: Full-time

**Salary**: $26.00 to $28.00 /hour
- BC Strata is looking to complete its multi-diverse Concierge Team. This position reports to the Building Services Lead._

**CAPABILITIES REQUIRED (not limited)**

You value:

- Common Sense
- Equality
- Diversity
- Strong ability to maintain cheerful attitude during stressful situations
- Accountable, enthusiastic, and honest
- You are looking for tenure employment
- Quick learner
- Punctual, hardworking and a team player
- Good observation and reporting skills
- Good communication skills (additional to English, Mandarin and Cantonese Preferred)
- Excellent customer service skills
- Ability to attend persons with special needs
- Ability to follow strict instructions
- Trainable on how and when to make decisions (part of your professional development)

**RESPONSIBILITES (not limited)**
- Greet residents and visitors appropriately
- Response to inquiries and concerns
- A sense of urgency and ability to prioritize important work
- A commitment to quality and investing in results that add value to the customers services(residents)
- Maintains a positive and professional relationship with all residents, co-workers, and contractors
- Know how to deal with an emergency, respond to fire alarms and other emergencies by following established practices and procedures
- Monitor CCTV for security and safety operations of the building, and be prepared to take immediate actions to address any concern
- Facilitate and monitor parking for visitors and contractors
- Become familiar with the use of security software e.g., access control system, security cameras etc.
- Effectively maintain the access control of the building for security purpose
- Support the Building Services Lead and Strata Manager on delivering the best service to the Strata Council and residents of the building
- Manage and create intercom access for residents upon request
- Create fobs, access apps, fob replacements and receive the payments for
- Familiarize yourself with Strata Council bylaws and report bylaw infractions
- Enter the packages into the delivery system correctly and attentively to avoid any errors
- Receive and safekeep parcels and packages until pickup by residents
- Log information into Building Services System
- Log daily events that take place at the building
- Perform structured security patrols looking for damages, appropriate recycling, bylaw infractions.
- Perform regular fire protection equipment tests
- Post notices when required to do so
- Manage bookings for guest suite and amenities
- Coordinate and prepare elevator use for move-in/out and renovation

**QUALIFICATIONS**
- 3 years of full-time work experience in providing customer services and security services in a high-end setting, such as 5-star hotel, luxury residential complex, or well-regarded country club
- Active BC Security Worker License
- Valid CPR Level A Certificate
- Post-Secondary Education (preferred)

**COMPENSATION AND BENEFITS**
- Above-average industry salaried position with group health and benefits package
- Salary: $26.00 - $28.00 per hour
- Starting salary commensurate with qualification and experience
- Extras - A multitude of other perks like bonus pay, parking, and Christmas Gifts and more.

**Disclaimer**

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time

**Job Types**: Full-time

**Salary**: $26.00 to $28.00 /hour

**Job Types**: Full-time, Permanent

**Salary**: $26.00-$28.00 per hour

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay
- Tips

Work Location: In person

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