Head Concierge

7 months ago

Vancouver, Canada Tribe Management inc Full time

**Position**: Head Concierge (Full Time, Permanent)
**Location**: Downtown Vancouver, British Columbia
**Start Date**: ASAP

**About Us**
One of our clients is currently hiring for a Head Concierge with an annual salary of $65,000 plus benefits. The primary function of this position is to oversee and direct all operations of the property’s concierge services.

**Responsibilities**:

- Resident Relations and Customer Experience:_
- Provide prompt and courteous service to prospective and current residents, focusing on their individual needs and wants
- Establish positive working relationships with business owners and suppliers in the area in order to provide residents with high quality and reliable recommendations
- Build an expert knowledge of the surrounding community, its amenities and services, providing information to residents about the property and the surrounding area
- Answer, record, and process all resident calls, messages, requests, questions or concerns
- Record and report resident complaints to the Property Manager for immediate action
- Liaise with Residents and trades as required, tracking activities to and from suites and within the common areas
- Property Operations:_
- Provide building access to contractors and visitors by maintaining contractor logs and managing access devices
- Monitor access by activating and maintaining log of security access cards and fobs, underground transmitters and other access devices
- Maintain enterphone system and security system software
- Perform regular patrols of the interior and exterior common areas
- Act as a liaison between contracted staff and Property Manager, reporting any issues to Management
- Communicate with the Property Manager, team members and site staff on an ongoing basis
- Supervisory Function:_
- Lead the property’s concierge operations and team in every regard
- Prioritize and delegate day-to-day activities to all Concierge staff
- Work with Property Manager and Strata Council to ensure all directives and property policies are adhered to
- Other responsibilities as assigned by the Property Manager and/or Strata Council

**Qualifications**
- Previous Guest Services or Concierge experience required;
- Working knowledge of the Strata Property Act preferred;
- Motivated and professional with a service-oriented mindset;
- Excellent communication skills - both verbal and written;
- Strong interpersonal skills and ability to handle conflict tactfully;
- Computer literate including intermediate knowledge of Microsoft Office;
- Organized and detail-oriented

**Benefits**
- Competitive compensation package
- Extended health and dental benefits
- Life Insurance & AD&D
- Employer-funded dependent benefits

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