Head Concierge

**This position is permanent at this location, we are looking for someone with excellent communication and organizational skills.**

**Schedule: Tues-Sat 8am-4pm**

**Training starts mid-February.**

**Our mission**

The mission of the Concierge Department is to delight clients by going above and beyond to resolve their inquiries within reason and deliver exceptional sales expertise.

**The Opportunity**

As the Head Concierge, you will be responsible for providing exceptional experiences for residents by resolving their inquiries and exceed client expectations by maximizing value in every interaction. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Concierge to continued growth and development within our company.

**Head Concierge Job Responsibilities**

As the Head Concierge, you will:

- Supervise and direct concierge staff when needed
- Organization of shifts when employees request time off
- Greet guests and residents warmly and make them feel welcome and attended
- Assist guest’s needs and direct them to the appropriate person responsible if you are unable to help
- Be familiar with the building and the location of the building to answer questions
- Work as a team by communicating with the other concierge staff
- Maintains a positive and professional relationship with all residents
- Support the Building Manager and Strata Agent on delivering the best service to the Strata Council and residents of the building
- Become familiar with use of software for computer security eg) access device system, security cameras, gym bookings
- Manage and create intercom access for residents upon request
- In correlation with the building manager create fobs and keep a receipt book for payments and fob replacements
- Familiarize yourself with the bylaws of the building and report bylaw infractions to the Property Manager
- Communicate the rules, regulations and requirements affecting operations
- Manage the gym bookings
- Follow the package and delivery system correctly and attentively to avoid any errors
- Post notices when required to do so
- Log daily events that take place at the building
- Daily walk around exterior of the building and all levels of parking looking for damage, garbage, bylaw infractions. Check that the visitor parking area is being use correctly, residents cannot park there long term
- Know how to deal with an emergency

**The Head Concierge has**:

- The skills that are an asset to perform in the role and the appetite to continuously learn and develop oneself
- A commitment to quality and investing in results that add value to the business
- A sense of urgency and ability to prioritize important work

**Some of the industry-leading benefits you will receive working for us**
- Comfortable Workspace - working in a upscale, calm and positive environment
- Competitive Pay Packages - A commitment to performance based pay increases and career progression
- Health Benefits - Comprehensive health, vision and dental packages for eligible employees
- Extras - A multitude of other perks like bonus pay, parking, company events, birthday and Christmas gifts and more
- Community - being part of our community and being able to receive help whenever needed

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: One location

Expected start date: 2023-02-15