Program Support Officer, Pdru

7 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Community Services

**Location**:HALIFAX

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:23-Feb-24 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
At the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing, Employment Support (ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support (DSP).

Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

**About Our Opportunity**:
The PDRU Program Support Officer is responsible for the coordination/administration, interpretation, investigation, promotion, and provision of information of various cost containment and recovery activities relating to the Employment Support and Income Assistance (ESIA) program. Responsibilities include assisting in the delivery and administration of new and existing programs, as well as assisting in the investigation and resolution of complaints. Your role directly impacts the delivery of programs and service through the provision of operational and procedural support to staff, response to client inquiries, and by liaising with other provincial and federal government departments.

**Primary Accountabilities**:
Using your strong coordination, administration, and communication abilities, you will support effective program delivery and implementation of PDRU activities involving benefit assignments and overpayment management.
A few of the key responsibilities include:

- Processing transactions and issuing payments
- Completion of complex calculations
- Reviewing and actioning reports
- Coordination and preparation of documents
- Providing guidance, direction, and support to clients, staff, and stakeholders

In the course of conducting your duties, you must liaise with internal and external government stakeholders including, but not limited to, ESIA Supervisors, Caseworkers, Eligibility Review Officers, Decision Review Services/Appeals, Records Management, Finance, Department of Justice (Maintenance Enforcement Program [MEP]), Service Nova Scotia and Internal Services (Collections), Vital Statistics, Service Canada, Bankruptcy Trustees, and attorneys.

**Qualifications and Experience**:
You have completed a bachelor's degree (preferably in Social Science or Finance/Accounting) and have at least one (1) year of related experience or an equivalent combination of training and experience.

Your key qualities include:

- Detail-oriented, decisive
- Well-developed analytical skills and ability to interpret and synthesize data from a wide range of sources
- Proficiency in Microsoft Office Suite programs including Excel and Word
- Strong interpersonal and relationship-building skills
- Understanding of cultural differences and respect for other cultures
- Excellent communication (written and verbal) and organization skills
- Ability to work under pressure
- Familiarity with mainframe computer systems as well as knowledge of web-based programs.

Assets include:

- Excellence in the knowledge of the Employment Support and Income Assistance Act, Regulations, and Policy, Family Benefits and Social Assistance Acts, Regulations, and Policies.
- A working knowledge of the Family Maintenance Act and the Maintenance Enforcement Act.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include, but are not limited to:

- A related 2-year diploma and three (3) years of related experience
- Five (5) years of related experience

**Benefits**:
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

**Working Conditions**:
Our division supports flexible working options and hybrid models of working. Most of your work is within a comfortable office-based environment and you will have the opportunity to work from home as operations allow.

This role requires repetitive tasks on a regular basis; a high level of visual and mental concentration; and contact with the public, various Government Departments as well as other local Agencies and Institutions.

Your normal work week is 35 hours/week, 7 hours/d

  • Program Support Specialist

    7 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Service Nova Scotia **Location**:HALIFAX **Type of Employment**: Term **Union Status**: NSGEU - NSPG **Closing Date**:03-Jul-24 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: At Service Nova Scotia, we help citizens, businesses, and municipalities access a variety of government programs and services - we are...

  • Program Support Coordinator

    3 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Health and Wellness **Location**:HALIFAX **Type of Employment**: Permanent **Union Status**: NSGEU - NSPG **Closing Date**:17-Oct-24 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: The Department of Health and Wellness offers opportunities to grow and advance in a dynamic sector that touches the lives of all Nova...

  • Administrative Assistant

    1 month ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Community Services **Location**:HALIFAX **Type of Employment**:Permanent **Union Status**:NSGEU - NSPG **Closing Date**:23-Dec-24 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: At the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and services...

  • Administrative Assistant

    1 month ago

    Halifax, Canada Government of Nova Scotia Full time

    **Competition #**: 44772 **Department**: Community Services **Location**: HALIFAX **Type of Employment**: Permanent **Union Status**: NSGEU - NSPG **Closing Date**: 23-Dec-24 (Applications are accepted until 11:59 PM Atlantic Time) About Us At the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of...

  • Program Support Specialist

    4 months ago

    Halifax, Canada OpusVi Full time

    **Overview** At OpusVi (Latin for Workforce), we partner with healthcare organizations to build transformative workforce solutions. We have developed a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we have designed custom online and...

  • Program Admin Officer 3

    4 months ago

    Halifax, Canada Government of Nova Scotia Full time

    **Competition #**: 43876 **Department**: Justice **Location**: HALIFAX **Type of Employment**: Permanent **Union Status**: NSGEU - NSPG **Closing Date**: 11-Sep-23 (Applications are accepted until 11:59 PM Atlantic Time) About Us Public Safety and Security Division (PSSD) is committed to supporting the safety and security of Nova Scotians by collaborating...

  • Program Specialist

    4 weeks ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Justice **Location**:HALIFAX **Type of Employment**:Permanent **Union Status**:NSGEU - NSPG **Closing Date**:01-Jan-25 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: Public Safety and Security Division (PSSD) is committed to supporting the safety and security of Nova Scotians by collaborating with various...

  • Active Living Program Support

    4 months ago

    Halifax, Canada YMCA of Greater HalifaxDartmouth Full time

    **Title**: Active Living Program Support **Position Status**:Part-Time **Salary**: $18.41 per hour **Start Date**:Immediately **Location**:YMCA Centre for Immigrant Programs YMCA is a place where everyone belongs. We are committed to providing equal opportunities for all, in a safe and welcoming space, nurturing, and fun - a community of shared...

  • Program Lead

    7 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Labour, Skills and Immigration **Location**:HALIFAX **Type of Employment**:Term **Union Status**:NSGEU - NSPG **Closing Date**:29-Nov-23 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: The Department of Labour, Skills and Immigration (LSI) works as a trusted partner to grow the population, develop our current and...

  • Education Program Officer

    6 days ago

    Halifax, Canada International Language Institute Limited Full time

    or equivalent experience **Tasks**: - Conduct research - Supervise other education policy researchers, consultants and program officers - Produce reports - Administer education policies and programs - Perform administrative tasks - Evaluate curriculum programs and recommend improvements - Develop the structure, content and objectives of new programs -...

  • Community Housing Program Admin Officer

    7 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Municipal Affairs and Housing **Location**:HALIFAX **Type of Employment**: Permanent **Union Status**: NSGEU - NSPG **Closing Date**:08-Nov-23 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: The Department of Municipal Affairs and Housing is dedicated to working with municipalities to build healthy, vibrant, and...

  • Program Admin Officer a

    3 months ago

    Halifax, Canada Nova Scotia Health Authority Full time

    **Req ID: 189752** **Location: Central Zone, Bethune Building - QEII** **Department: The NS Health Learning Institute for Health Care Providers** **Type of Employment: Permanent Hourly FT (100%) x 1** **NSGEU** **Admin Professionals Position** **Posting Closing Date: 24-Oct-24** Nova Scotia Health is the largest provider of health services in Nova Scotia,...

  • Program Admin Officer 3

    7 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Communities, Culture, Tourism & Heritage **Location**:HALIFAX **Type of Employment**:Term **Union Status**:NSGEU - NSPG **Closing Date**:05-Feb-24 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: Nova Scotia’s culture and heritage contribute to vibrant communities and enrich the quality of life in every part of the...

  • Program Admin Officer 1-2

    4 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Communities, Culture, Tourism & Heritage **Location**:HALIFAX **Type of Employment**: Permanent **Union Status**: NSGEU - NSPG **Closing Date**:27-Sep-24 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: The Department of Communities, Culture and Heritage is responsible for contributing to the well-being and...

  • Licensing Officer

    7 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**: Education & Early Childhood Development **Location**: HALIFAX **Type of Employment**: Term **Union Status**: NSGEU - NSPG **Closing Date**:13-Mar-24( Applications are accepted until 11:59 PM Atlantic Time) About Us The Department of Education and Early Childhood Development is leading the transformation of the early years and public...

  • Eligibility Review Officer

    7 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Seniors and Long-Term Care **Location**:HALIFAX **Type of Employment**: Temporary **Union Status**: NSGEU - NSPG **Closing Date**:15-Feb-24 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: The Department of Seniors and Long Term Care is committed to ensuring the inclusion, well-being, and independence of seniors in...

  • Program Admin Officer 3

    6 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Education & Early Childhood Development **Location**:HALIFAX **Type of Employment**:Term **Union Status**:NSGEU - NSPG **Closing Date**:26-Feb-24 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: The Department of Education and Early Childhood Development is leading the transformation of the early years and public...

  • Eligibility Review Officer

    7 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Seniors and Long-Term Care **Location**:HALIFAX **Type of Employment**: Permanent **Union Status**: NSGEU - NSPG **Closing Date**:09-May-24 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: The Department of Seniors and Long Term Care is committed to ensuring the inclusion, well-being, and independence of seniors in...

  • Eligibility Review Officer

    7 months ago

    Halifax, Canada Government of Nova Scotia Full time

    **Competition #**: 42729 **Department**: Seniors and Long-Term Care **Location**: HALIFAX **Type of Employment**: Permanent **Union Status**: NSGEU - NSPG **Closing Date**: 09-May-24 (Applications are accepted until 11:59 PM Atlantic Time) About Us The Department of Seniors and Long Term Care is committed to ensuring the inclusion, well-being, and...

  • Business Licensing Officer

    7 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Service Nova Scotia **Location**:HALIFAX **Type of Employment**: Permanent **Union Status**: NSGEU - NSPG **Closing Date**:29-May-24 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs...