Program Support Specialist

7 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia

**Location**:HALIFAX

**Type of Employment**: Term

**Union Status**: NSGEU - NSPG

**Closing Date**:03-Jul-24 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
At Service Nova Scotia, we help citizens, businesses, and municipalities access a variety of government programs and services - we are committed to putting Nova Scotians at the heart of everything we do Guiding us in the delivery of service is our commitment to inclusivity, building relationships, and keeping current with the needs of Nova Scotians, making our Province a great place to live, work and do business.

**About Our Opportunity**:
Reporting to the Manager of Operations Support, as the Program Support Specialist, you will support service delivery outcomes across various channels. You will be responsible for assisting with the development, coordination, administration and support for services and systems utilized by the Business Registration Unit, Provincial Contact Centre, and Access Nova Scotia Offices. You will be accountable for ensuring quality assurance processes are adhered to. You will work with and provide support to Citizen Services teams, Program Owners and key stakeholders by adhering to established support models, reviewing and suggesting revisions to current support processes and providing recommendations for the development of effective and efficient processes to support service delivery.

**Primary Accountabilities**:

- Responsible for user access controls, developing processes to support on boarding and off boarding of team members.
- Inventory management of serial and non serial inventory utilizing STOR best practices
- Supporting Quality assurance reviews of all programs.
- Assisting analysts in improving programs processes to support effective program delivery, program launches, new program implementation and system replacements.
- Working with team members to support program enhancements requested by program areas, legislative changes and audit recommendations.
- Managing your time and work priorities while reaching targeted service objectives.
- Providing technical guidance when required, analyzing data from various sources to draw appropriate conclusions and the ability to make suitable recommendations. This will include user acceptance testing, development and monitoring of reports.
- Drafting communications, assisting in the development of training and delivering training, presenting at meetings, leading workshops, and performing other related duties as required.

**Qualifications and Experience**:
To be successful in this position, you hold a minimum of a bachelor’s degree, in addition to 1 year of related experience; or an equivalent combination of training and experience. You are a team player who demonstrates initiative, exercises good judgment, has above average organizational skills, and the ability to work with diverse groups. In addition to this, you must be proficient with Microsoft Office 365 including Excel, Word and PowerPoint, possess excellent communication skills and interpersonal skills (both verbal and written). You must demonstrate the ability to effectively interact with internal and external stakeholders in a manner that strengthens and builds collaborative relationships.

You also possess:

- Experience working in a project environment and assisting in implementing new initiatives.
- Effective facilitation skills and have experience delivering training or information sessions.
- The ability to effectively manage and prioritize high volume work.
- Knowledge of programs along with respective legislation, policies and procedures, delivered by the Business Registration Unit.

The following would be considered an asset:

- You have a working knowledge of the service platforms utilized by the Business Registration Unit, i.e., AMANDA (Nova Scotia Business Registry), NSIFTA (International Fuel Tax), RegSys (Registry of Joint Stock Companies), SMP (Special Move Permit system), etc.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
**Benefits**:
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

**Working Conditions**:

- Normal work week is 35 hours/week, 7 hours/day
- May be required to work overtime on occasion

**Additional Information**:
**What We Offer**:

- Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
- Engaging workplace: our employees feel val

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