Technical Support Specialist

2 weeks ago

Acheson, Canada SMS Equipment Inc. Full time

This position offers a **hybrid **work arrangement.

**Responsibilities include but are not limited to**:

- Develops and maintains an in depth knowledge of the Bomag product line and company.
- Investigate and resolve mechanical, hydraulic, and electronic system problems by understanding and utilizing engineering standards, technical manuals, engineering prints and electronic test tooling.
- Assist OEM’s and customers in the assembly, commissioning, and service of Bomag product lines.
- Responsible for gathering and documenting failure information pertaining to equipment specific, service and/ or equipment related issues, design deficiencies, safety concerns and general maintenance problems that may periodically require follow-up.
- Work with the local support branch, provide equipment support and follow-up as required in the areas of operational performance problems, technical issue resolves and all relevant matters as required.
- Ensure all staff and customers exercise safe procedures and practices in the operation of equipment.
- Assemble and teach specific technical training courses relating to the equipment supported by SMS and Bomag.
- Review all customer/internal logs from Branches and provide support and follow up for unresolved issues.
- Provide warranty technical support for SMS branches and Western Region Warranty department.

**Qualifications**:

- Minimum of 7 years experience within the heavy equipment business in the construction industry.
- Field experience is an asset.
- Ability to operate in a diverse environment with a significant focus on client and customer relations.
- Possess a positive attitude and be dependable.
- Ability to work under pressure and make sound decisions.
- Experience in developing and teaching specific technical training courses relating to the equipment supported by SMS and Bomag is an asset.

As part of our recruitment process you may be required to complete the following:

- Reference Check
- Drug and Alcohol
- Drivers Abstract

SMS Equipment offers rewarding **careers** in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include **competitive wages, comprehensive group benefits plan, and RRSP matching.

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