Service Manager, Earth Moving Technology
3 weeks ago
Reporting to the Regional Customer Service Manager, the Service Manager is responsible for the integrity, growth and profitability of the service department and supporting LCA business objectives through efficient and effective management of the service operations. The Service Manager models the way for safe, environmentally sound, and healthy work behaviours in the workplace in compliance with LCA's Health & Safety guidelines. The successful incumbent takes full ownership of the department and maintain Health & Safety, Quality and Production as top priorities at all times.
**This position will support and hold responsibility of the assigned territory of Alberta, British Columbia and Saskatchewan. Travel within the assigned territory will be required.**
**Responsibilities**:
- Lead, inspire, coach and guide employees to achieve personal and Liebherr Canada goals
- Support employee development through orientation, training and performance management
- Develop, implement and manage improvements for all aspects of customer service and product support
- Provide a sense of urgency and foster a team environment to encourage consistent growth
- Oversees the process and communication flows for the workshop and field service functions, providing leadership, guidance and support to the service supervisors to ensure proper work order processing and adequate WIP management for all sales orders types as well as accurate and timely billing
- Communicate effectively with the team and occasionally make visits to our service technicians in the field
- Work in partnership with the equipment sales department in accordance with the company’s sales strategy
- Work in partnership with the warranty team to ensure that quality standards are met as well as accurate and timely processing of factory claims
- Work in partnership with the parts team to ensure inventory level is maintained at acceptable levels based on local machine population and customer demands
- Work in partnership with CSSR's, PSR's and regularly visit customers to resolve disputes, identify needs and create business relationships that drive service growth
- Work in partnership with technical support and training teams to identify technical limitations and training needs to develop and improve performance of Liebherr Canada EMT service technicians in the workshop and field
- Regularly review and monitor service dashboards taking timely action to ensure determined KPI objectives are met
- Perform regular spot checks to ensure proper cleanliness and organization of workshop, surrounding areas, field service vehicles, tools and working equipment. Set clear expectations, provide support and hold service supervisors accountable for maintaining Liebherr standards in the work areas at all times
- Regularly review, monitor and approve operational expenses such as operating supplies, service vehicle repairs, tools, overtime, personal expense reports, etc.
- Provide backup support to service supervisors as required answering customer calls, providing support and technical advice, scheduling and dispatching technicians
- Manage conflicts proactively by active listening to employee's concerns, communicating effectively, being impartial, empathizing and maintaining a positive attitude while effectively solving problems that may arise in the service department
- Other duties/projects as assigned
**Competencies**:
- 10+ years experience within the Heavy Equipment industry is required
- Demonstrated experience in a formal leadership capacity is required
- Heavy Equipment License/red seal is considered an asset
- Safety conscious with strong technical aptitude and solid knowledge of the heavy equipment industry
- Customer focused with proven leadership, coaching and team development abilities
- Effective communication and strong interpersonal skills to deal with internal and external customers at all levels
- Flexible and able to manage multiple competing priorities in a fast-paced, deadline driven environment
- Strategic and influential with excellent analytical, problem solving and conflict management skills
- Flexibility to travel as needed within the assigned Territory, Valid driver's license required
**Our Offer**:
- Competitive wages.
- Extensive benefits with employer paid premiums starting day one.
- Hybrid or remote work opportunities for select roles*.
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days.
- 6% employer RRSP matching.
- $3000 annual allowance for continuing education.
- International training & development work opportunities for select roles*.
- And much more
Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
**One Passion. Many Opportunities.**
**The company**:
The Liebherr Group has represented leading-edge technical prod
-
Service Supervisor, Earth Moving
5 days ago
Acheson, Canada Liebherr Group Full timeJoin our dynamic team as a Service Supervisor supporting the operations of our Earth Moving Division across Alberta and Saskatchewan! As the leader of our skilled technicians, you'll play a pivotal role in ensuring top-notch service delivery to our valued customers. With your strategic planning, adept scheduling, and stellar performance management, you'll...
-
Service Supervisor, Earth Moving
7 days ago
Acheson, Canada Liebherr-Canada Ltd. Full timeJoin our dynamic team as a Service Supervisor supporting the operations of our Earth Moving Division across Alberta and Saskatchewan! As the leader of our skilled technicians, you'll play a pivotal role in ensuring top-notch service delivery to our valued customers. With your strategic planning, adept scheduling, and stellar performance management, you'll...
-
Service Supervisor, Earth Moving
4 days ago
Acheson, Canada Liebherr Group Full timeJoin our dynamic team as a Service Supervisor supporting the operations of our Earth Moving Division across Alberta and Saskatchewan! As the leader of our skilled technicians, you'll play a pivotal role in ensuring top-notch service delivery to our valued customers. With your strategic planning, adept scheduling, and stellar performance management, you'll...
-
Inside Sales Support, Earth Moving Technology
4 weeks ago
Acheson, Canada Liebherr-Canada Ltd. Full timeThis position is reporting to the Sales administration manager and play a critical support role within the sales team project managing all aspects of the sales process from quotations to machine delivery to clients. The Inside Sales Support processes all required information and documents for machine orders, pricing, builds, customer liaison and invoicing in...
-
Site Procurement Manager
3 weeks ago
Acheson, Canada Amazon Full timeDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.As a Site Procurement Manager for the Amazon Fulfillment Center team, you will serve as the...
-
Site Procurement Manager
1 month ago
Acheson, Canada Amazon Full timeDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.As a Site Procurement Manager for the Amazon Fulfillment Center team, you will own the...
-
Site Procurement Manager
2 weeks ago
Acheson, Canada Amazon Full timeDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.As a Site Procurement Manager for the Amazon Fulfillment Center team, you will own the...
-
Service Dispatcher
21 hours ago
Acheson, Canada Western Star Trucks (North) Ltd. Full time**POSITION TITLE**: Service Dispatcher **DEPARTMENT**: Service **REPORTS TO**: Service Manager **KEY DIRECT REPORTS**: Main Shop Service Advisor **PRIMARY ACCOUNTABILITY**: At Western Star Trucks North, we believe truck drivers are essential in keeping our world moving - it’s why we’ve dedicated our business to helping others succeed. We are a...
-
general labourer
2 days ago
Acheson, Canada Pentagon Earth Works Full timeWork Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: No degree, certificate or diplomaExperience: Will trainWork settingVarious locationsLandscape maintenanceMunicipal governmentTasksAssist with landscape constructionsWeed, prune and trim trees and plantsCut grassPlant bulbs, flowers, shrubs and treesApply fertilizersOperate and...
-
general labourer
1 week ago
Acheson, Canada Pentagon Earth Works Full timeDurée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationNo degree, certificate or diplomaWork settingVarious locationsLandscape maintenanceMunicipal governmentTasksAssist with landscape constructionsWeed, prune and trim trees and plantsCut grassPlant bulbs, flowers, shrubs and treesApply...
-
Manager, Service
4 weeks ago
Acheson, Canada Strongco Full time**Province**: Alberta **Branch**: Acheson **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY** **DUTIES AND RESPONSIBILITIES** - Responsible for the overall management of activities and personnel within the Service Department to ensure it is being run efficiently and profitably in accordance with the budget. - Primary liaison with the...
-
Service Manager
1 month ago
Acheson, Canada Custom Truck One Source Full timeCustom Truck One Source 11128 168th Street, Acheson, AB T7X 6C7 **Hiring a Service Manager with a background in Utility Trucks & Equipment or related industry.** **Summary** You understand the heavy equipment business and have a drive to be an active part of solutions. You set the bar high and set an example for other leaders and colleagues on how to work...
-
Experienced Service Manager
4 weeks ago
Acheson, Canada Dave's Diesel Repair Full timeWe are looking for someone who has high energy, to match the high energy here at the work place. Monday to Friday NO weekends. 10 hour days. **Job Purpose** The Service Manager is the chief liaison between the customers and the Service department and the technicians. They ensure excellence in customer service and superior quality of mechanical and repair...
-
F and I Manager
21 hours ago
Acheson, Canada Western Star Trucks (North) Ltd. Full time**POSITION TITLE**: Finance Manager **DEPARTMENT**: Administration/Sales **REPORTS TO**: Chief Executive Officer **SUMMARY**: At Western Star Trucks North, we believe truck drivers are essential in keeping our world moving - it’s why we’ve dedicated our business to helping others succeed. We are a full-service heavy-duty truck dealership, offering...
-
Service Writer/advisor
4 weeks ago
Acheson, Canada Harbour International Trucks Full time**Shift schedule**: 4 days on /4 days off **What we offer**: - Competitive salary plus bonus program - Benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance - Company contribution RRSP program - Product training - Safety Allowance - Support and leadership from a strong dealership...
-
Project Manager
1 month ago
Acheson, Canada Roterra Piling Ltd. Full time**ABOUT ROTERRA**: Roterra is a turn-key foundation solutions provider with focus on four main technologies: helical screw, bored cast-in-place, driven, and continuous flight auger piling along with excavation support (shoring). We offer engineering and fabrication solutions with a focus on providing end-to-end service. We service all markets and all project...
-
Experienced Labourers and Equipment Operator for
1 month ago
Acheson, Canada Weaver Group Ltd Full timeWeaver Group Limited (WGL) prides itself in providing high-quality production efficiently, on time, and on budget while maintaining a safe, professional work environment. WGL specializes in Pipeline, Facility, and Civil Construction. We have grown from a single crew operation to a company that employs 500 full and part-time workers, with offices in Peace...
-
Customer Solutions Manager
4 weeks ago
Acheson, Canada SMS Equipment Inc. Full timeAt **SMS Equipment, **our **Customer Solutions Manager **is responsible for leading and managing the Acheson and Hinton Service Operations to achieve, and support SMS’s policies, goals and objectives. The position is in **Acheson, AB.** This position offers a **hybrid **work arrangement. The salary range for this position is **$125,000 -...
-
Mcasphalt Customer Service Representative
2 days ago
Acheson, Canada Colas Full time**Position Information**: **Job Title**:Logistics - Customer Service Representative - Acheson, AB **Status**: Full-time Permanent Position **Expected Start date**:As soon as possible **Location **:25716 Acheson Road Building, Acheson, AB T7X 6B3 **Reporting to**:Trucking Manager - West **About McAsphalt**: About McAsphalt McAsphalt is a company that...
-
Mcasphalt Customer Service Representative
5 days ago
Acheson, Canada Colas Full time**Position Information**: **Job Title**:Logistics - Customer Service Representative - Acheson, AB **Status**: Full-time Permanent Position **Expected Start date**:As soon as possible **Location **:25716 Acheson Road Building, Acheson, AB T7X 6B3 **Reporting to**:Trucking Manager - West **About McAsphalt**: About McAsphalt McAsphalt is a company that...