Customer Service Representative

2 weeks ago


North Vancouver, Canada Reliable Fleet Services Full time

Reliable Fleet Services (“Reliable”) is a rapidly growing professional towing services company that is creating a Pacific Northwestern platform strategically focused on serving the commercial transportation and logistics market. Over the past two years, Reliable has completed numerous acquisitions and is currently the largest professional towing company in Western Canada with over 20 locations and more than 200 employees. We are looking for motivated individuals to work as Customer Service Representatives (CSRs) based out of our office in North Vancouver, BC. For more information, please visit our website, reliablefleetservices.ca.

**Duties**

Detailed job duties include:

- Develop and maintain excellent customer relationships.
- Identify and resolve client concerns and issues.
- Enter required information into the computer system.
- Effectively communicate with customers, dispatchers, and tow truck operators to ensure work is on schedule and well organized.
- Ensure the tow truck operators have the proper instructions to perform their duties in a timely and safe manner.
- Listen to tow truck operators' concerns and act on them accordingly.
- Perform all related clerical duties.

**Qualification**
- Efficient organization, time management, and multi-tasking ability.
- Effective and creative problem solver with excellent customer service skills.
- Ability to work effectively under pressure to meet deadlines.
- Able to work in a fast-paced environment.
- Basic knowledge of the Lower Mainland.
- Must be able to accommodate to the work site.
- Post-secondary education and call center experience in a fast-paced environment, along with knowledge of the towing industry are strong assets.

Pay: $19.00-$24.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- North Vancouver, BC V7J 1E4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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