Customer Service Representative

5 months ago

North Vancouver, Canada Mercedes-Benz North Vancouver Full time

**Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you**

**Mercedes-Benz North Vancouver Collision Centre** is looking to hire for a **Customer Service Representative**.

**Job Duties**:

- Ensure reception area is neat and clean and exhibit an informed, professional approach with all customers
- Answer body shop telephones and take messages, assist or make appointments for customers.
- Greet customers and check in their vehicles prior to repairs.
- Prepare invoices and record amounts received
- Collect payment from customers and issue receipts
- File company copies of body shop invoices.
- Provide cash refunds or issue credit memorandum to customers for returned goods, as authorized by the manager
- Record/balance totals shown on cash register tapes or computer records; ensure invoice amounts and payment methods correspond
- Operate credit card machines; verify balances at end of day and advise manager immediately of any cash shortages.
- Closeout customer and internal repair orders, as required, in a timely manner
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Customer relationship skills including listening and the ability to communicate effectively.
- Excellent verbal communication and writing skills.
- Ability to manager customer complaints
- Organized and pays attention to detail.
- Ability to follow set and standard procedures.
- Excellent time management skills and the ability to multi-task.
- Flexible and open to change; take on special tasks as needed.
- Ability to work independently and take self-initiative
- Must have drivers licence and clean drivers abstract
- Basic computer skills.

**Advantages of the Dilawri Lifestyle**:

- First hand mentoring from auto industry leaders
- Innovative, exciting work environment
- Employee discounts on vehicle purchases and leases
- Employee discounts on service and parts
- Career growth opportunities
- Competitive compensation
- Generous benefit package
- Exclusive Dilawri offers
- A true Family culture

**Dilawri Group of Companies** is Canada’s largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

Go to our website to see more about our company and the many reasons why you will want to work for us

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest

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