Hospital Manager

6 months ago

North Bay, Canada Ethos Veterinary Health Full time

**The Role**

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing DVM to provide a smooth and profitable operation by

driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.

**Job Duties and Responsibilities**

**Leadership & Planning**
- Collaborates in a leadership role with the Managing Veterinarian as the “owners” of the hospital’s success.
- Acts as a champion for change and identifies, documents, shares, and promotes best practices.
- Participates in the weekly, monthly and annual planning and budget maintenance process.
- Establishes goals for the hospital and staff.
- Creates the hospital schedule and manages labor costs to budget.
- Provides authentic feedback on performance in a timely manner and follows up with progress.
- Plans and leads employee meetings.

**Operations**
- Oversees employee benefits program and hospital insurance plans.
- Develops and implements hospital policy, including CVO/Controlled Substances and Health & Safety compliance.
- Monitors computer systems and works with HelpDesk to resolve technical system/equipment issues.
- Educates employees on hospital financial policies and procedures, medical protocols, and client
compliance program responsibilities.
- Manages vendor relationships.

**People Management**
- Partners with the Managing DVM to address staffing needs including hiring, training, reviewing,
and discipline of staff.
- Builds strong team by attracting and developing talent.
- Implements performance-based incentive and rewards and recognition program.
- Manages staff, including grooming and boarding staff (if applicable).
- Tracks and maintains current licensures for all DVMs.
- Completes employee orientation, training and performance appraisals.
- Coaches and mentors employees and identifies continuous learning and skill building needs.
- Mediates conflict in a timely manner and maintains employee morale.

**Client Services**
- Demonstrates and reinforces the highest level of client service.
- Resolves client issues and escalations and oversees client follow up communications.
- Performs quality checks and reviews of client files.
- Drives client visits through strategic communication and local marketing efforts (i.e., Community).
- Trains staff on client service initiatives and uses client visit growth best practices.
- Oversees client follow-up procedures, including reminders and call backs.
- Utilizes client service initiative measurements to evaluate hospital and staff performance.

**Financial**
- Ensures payroll is accurately completed and submitted for all hospital staff.
- Manages accounts receivable and cash on hand including performing invoice audit reviews.
- Manages hospital inventory and controls facility and administrative costs.
- Performs other duties essential to the performance of the hospital as assigned.
- Reconciles daily cash and monitors the petty cash.
- Continually drives revenue and manages costs to budget.
- Performs invoice audit reviews.
- Processes DVM production payments.
- Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals

**_At NVA Canada diversity and inclusion are an important part of our everyday reality._**
- We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability._
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**This Job**:
**Location**:
North Bay, Ontario, Canada

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