Veterinary Hospital Manager

8 months ago

North Vancouver, Canada North Care Animal Hospital Full time

Clerical:

- Establish and maintain the publications and veterinary medical library to support operation of the practice.
- Initiate new programs. Market hospital services.
- Arrange and/or provide for cleaning, security and health and safety and maintenance of the practice.
- Work with attorneys to resolve routine legal issues. Work with other professional consultants and services as needed following the best industry practices of the hospital.

Financial:

- Serves as financial manager. Responsible for developing budget estimates and revisions utilizing knowledge of the functions and requirements of hospital. Make recommendations to practitioners for distribution of funds allocated for medical and non-medical equipment and supplies. Advise practitioners on the formulation and development of corrective actions necessary to improve the effectiveness and profitability of the practice.
- Consult with the hospital’s accountant. Obtain assistance and advice in preparation and review of various analytical reports, unaudited financial statements (profit and loss), departmental profit and loss statements and tax returns. Draw on expertise in determinations on business projection analysis and review, as well as investment assistance. Review statements for trends, bring to the attention of veterinarians any apparent financial problems, and recommend adjustments and corrections. As required, draw on the accountant for assistance in the development of an appropriate accounting system or for advice on the need for updating the existing system.
- Establish inventory control system. Assure adequate stocks of supplies are available. Negotiate best prices for all products purchased.
- Manage supply activities. Supervise maintenance and proper storage of supplies and equipment. Analyze and monitor the depletion rate of supplies and equipment and provide necessary guidance in the requisition to replenish needed requirements. Responsible for the quality control of supplies and equipment and ensure items are serviceable and readily available for use
- Rectify financial issues that arise between North Care Animal Hospital and its clients. Use a variety of methods in collection of delinquent accounts. Determine when special financial agreements are appropriate; ensure that agreements made are properly followed.

Human Resources:

- Plan and organize all veterinary administration and personnel activities. Directly assist the practitioners in the management of assigned personnel. Select/promote/separate administrative and paraprofessional team members. Formulate job descriptions, set salaries, prepare payroll. Schedule team members in appropriate areas at all times. Establish in-service training for team members. Plan and organize monthly management and team meetings.
- Assist in developing and maintaining salary schedules and job evaluation for all employees.

Veterinary Polices/Procedures:

- Oversee the preparation, maintenance and disposition of required veterinary records and other correspondence. Establish internal operating procedures for administration of the practice to ensure accuracy and completeness of veterinary records and reports, format and compliance with the accepted hospital practices.
- Ensure compliance with regulatory agencies and laws.

Basic Skills
- Understanding of the critical balance between the administrative and clinic functions in the veterinary health care delivery system and the ability to coordinate and control programs and resources to achieve a balance.
- Knowledge of hospital procedures outlined in the employee manual as well as those that are implied (reasonable expectations).
- Requires ability in problem-solving - decisions involving veterinary expertise will be reserved for the practitioners.
- Demonstrates initiative and self-motivation to follow through on all responsibilities in a timely manner.
- Well-versed in business and accounting principles and knowledgeable about veterinary medicine (working knowledge of P&L statements).
- Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
- Possession of strong organizational skills.
- Regular attendance and punctuality are essential to fulfill the requirements of this position.
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Ability to multi-task
- Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Communication Skills
- Strong communication, leadership and motivation skills. Ability to direct, guide and assist a group of individuals including effectively solving problems dealing with staff conflict to personnel issues and performance.
- Knowledge of principles and processes for providing client and personal services. T

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