Front Office Manager
1 week ago
Reporting directly to the hotel’s General Manager/ Rooms Division Manager, the Front office Manager is responsible for ensuring the smooth, efficient operation of the hotel’s Front Desk and it’s liaison with other hotel departments. It is your duty to go the extra mile for the guests and use empathy when dealing with them. Project a professional image to customers and staff alike.
**Objectives/Responsibilities but are not limited to the following**:
**Scheduling**:
Maintain good Front Office staff and provide them with appropriate schedules for peak/busy/slow periods.
**Front Desk Personnel**:
Ensure that all Front Office staff complies with house rules: Punctuality, Dress code, all Front Office policies & procedures.
Ensure check-in/check-out procedures are being followed.
Ensure proper telephone etiquette is followed, and that it is standardized with all Front Desk staff.
Provide supervision and leadership to all Front Desk Staff.
**Groups oversee**:
Maintain the Group Blockings, releasing as appropriate and follow up with rooming lists and deposits as required.
Provide all group invoice.
**Reservation checks/assignments**:
Ensure all reservations are being taken accurately and with appropriate deposits, and that rate structure is being followed. Ensure all Front Office staff is aware of any rate promotions: same day direct sell rates, travel agent//senior discounts, or similar, blackout dates, group rates, corporate rates etc.
Pre-check arrivals lists in advance to both ensure that appropriate room assignments are maintained and that duplicate bookings are dealt with.
**Guest Relations**:
Ensure ‘walked’ guests are handled appropriately.
Respond immediately to guest concerns and special needs.
Handle any billing disputes with guests, including any charge backs received.
Ensure billing at check-out is done according to the guest’s instructions given at check-in if they are covering their own accounts.
Prepare all front desk Month including petty cash for accounting department.
**Travel Agent Commissions**:
Maintain travel agents commission log within the system. Respond appropriately to all Travel Agent commission claims
**Night Audit & End of month**:
Familiar with all Night Audit functions. Spot check Night Audit procedures.
Prepare for accounting all End of Month paperwork in a timely fashion. Maintain accurate Front Desk collections and MIX collections accounting spreadsheets for accountant
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00-$55,000.00 per year
**Benefits**:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Day shift
- Evenings
- Holidays
- Monday to Friday
- Morning shift
- Weekend availability
Supplemental pay types:
- Bonus pay
**Experience**:
- Management: 2 years (required)
- Customer service: 5 years (preferred)
-
Front Office Supervisor
2 weeks ago
North Vancouver, Canada Lonsdale Quay Hotel Full timeThe Front Office Supervisor must be extremally professional and customer service oriented. He/ She must be responsible for supervising the entire front office team including Front Office Agents, and Night Auditors. The Front Office Supervisor must be able to execute their leadership skills and provide all the necessary assistance guidance to the team, there...
-
Front Office Manager
4 days ago
Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full timeThe Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Front Office Manager. Reporting directly to the Director of Front Office, the Front Office Manager leads a team of Assistant Front Office Managers and employees to successfully execute all Front Office operations including guest arrival and departure procedures. The...
-
Front Office Supervisor
2 weeks ago
North Vancouver, Canada Seaside Hotel Vancouver Full time**NORTH VANCOUVER, BC - **Reporting to the Rooms Division Manager, the **Front Office Supervisor** is responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office and Rooms Division Departments. The Front Office Supervisor also serves as a resource to the overall operations...
-
Front Office Manager
3 weeks ago
Vancouver, Canada Pan Pacific Vancouver Full time***: Under the general guidance of the Director of Rooms, the Front Office Manager is a hands-on leadership position that is responsible for managing the successful operation of the Front Office ensuring all standards established by the Hotel are met or exceeded. This position is required to exercise judgment, set priorities; schedule the Front Desk...
-
Front Office Supervisor
4 weeks ago
North Vancouver, Canada Seaside Hotel Vancouver Full time**Job Overview** Reporting to the Front Office Manager, the Front Office Supervisor is responsible for maintaining the standards of all guest services offered by the Hotel, with the main responsibility in the Front Office, including Front Desk, Bell Desk and Valet. The Front Office Supervisor contributes to the success of the Hotel by performing the...
-
Assistant Front Office Manager
3 weeks ago
Vancouver, Canada Pan Pacific Vancouver Full time***: - Under the general guidance of the Front Office Manager_, _the Assistant Front Office Manager is a hands-on leadership position that is _responsible for managing the daily front office operations, ensuring all standards established by the Hotel are met or exceeded. In addition this position will oversee all areas of the hotel operation in the absence...
-
Assistant Front Office Manager
1 week ago
Vancouver, Canada Pan Pacific Vancouver Full time***: - Under the general guidance of the Rooms Division Manager_, _the Assistant Front Office Manager is a hands-on leadership position that is _responsible for managing the daily front office operations, ensuring all standards established by the Hotel are met or exceeded. In addition this position will oversee all areas of the hotel operation in the...
-
Front Office Manager
1 week ago
North York, Canada Vrancor Full timePOSITION AVAILABLE: Front Office Manager REPORTS TO: General Manager LOCATION: Novotel Toronto North York ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3 **Description** - You will define the guest experience. You will be the face of the hotel through the services the guest receives when they come in and when they leave. You will lead your team to...
-
Assistant Front Office Manager
2 weeks ago
Vancouver, Canada Hyatt Regency Vancouver Full timeSummary At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like: - Discounted lodging...
-
Assistant Front Office Manager
4 days ago
Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full timeThe Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Assistant Front Office Manager. Reporting directly to the Director of Front Office, you are an incredibly well-organized, detail-oriented, and guest-focused individual who plays a critical role in the effective management of the hotel’s Front Office operations. The...
-
Assistant Front Office Manager
1 week ago
Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full timeThe Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Assistant Front Office Manager. Reporting directly to the Director of Front Office, you are an incredibly well-organized, detail-oriented, and guest-focused individual who plays a critical role in the effective management of the hotel’s Front Office operations. The...
-
Assistant Front Office Manager
1 week ago
North York, Canada Vrancor Full timePOSITION AVAILABLE: Assistant Front Office Manager REPORTS TO: Front Office Manager LOCATION: Novotel Toronto North York ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3 **Description** - You will define the guest experience. You will be the face of the hotel through the services the guest receives when they come in and when they leave. You will assist in...
-
Front Office Manager
3 weeks ago
Vancouver, British Columbia, Canada Sun Peaks Grand Hotel Full timeCareers with Sun Peaks Grand Hotel & Conference CentreCareers At Sun Peaks Grand HotelCurrent job opportunities are posted here as they become available.Imagine arriving to work at a stunning slope-side hotel after a round of golf or a hike in the wildflowers. As a vital member of the hotel's leadership team, the Front Office Manager will foster a culture of...
-
Assistant Front Office Manager
2 weeks ago
Vancouver, Canada Rosewood Hotels & Resorts Full timeJob Description: **Discover your Calling!** At Rosewood, Relationship Hospitality. It’s in our genes - a natural desire to deliver meaningful and heartfelt experiences. “It’s a calling”. At Rosewood Hotel Group we work instinctively and from the heart to master and elevate our craft. Together, we push the boundaries to impart magic into every day....
-
Front Office Manager
2 weeks ago
Vancouver, Canada Level Full time**Perks & Benefits**: - Comprehensive benefits package that provides extended health care, dental care, vision care, life insurance and critical illness. - Continuous learning opportunities with an annual educational allowance. - Generous referral program raging from $500-$2500, depending on business need. - Regular consistent team building activities and...
-
Assistant Front Office Manager
2 weeks ago
North York, Canada Novotel Toronto Full timeJob description **Job description** **POSITION AVAILABLE: Assistant Front Office Manager** **REPORTS TO**: **General Manager** **ADDRESS: Novotel Toronto North York - 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the General Manager, the Assistant Front Office Manager is responsible for all aspects...
-
Office Manager
1 week ago
Vancouver, Canada Earls Head Office Full timeAbout Earls Kitchen + Bar - Some 40 years ago, Leroy “Bus” Earl Fuller and his son Stanley Earl Fuller had a simple idea: to create a laid-back burger and beer joint filled with warm, friendly people. The first Earls restaurant opened in Edmonton, Alberta in 1982, and it quickly took off — Earls has never looked back, opening locations across Canada...
-
Assistant Front Office Manager
2 weeks ago
Vancouver, Canada Wedgewood Hotel and Spa Full time**Welcome to the Wedgewood Hotel and Spa, a Relais**_**& **_**Châteaux property!** Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's most popular shopping, entertainment, and financial district. The Wedgewood Hotel & Spa, member of the prestigious Relais _& _Châteaux collection, is a 83-room, luxury boutique property,...
-
Vancouver, Canada Front and Company Full time**About Us**: Front and Company began as a small consignment store in 1993 and has since expanded to offer a variety of new and consignment clothing, as well as homeware and novelty items. Availability must include weekdays. **Responsibilities** - Manage customer profiles - Act as a liaison between customers & consignment department - Cash handling -...
-
Vancouver, Canada Front and Company Full time**About Us**: Front and Company began as a small consignment store in 1993 and has since expanded to offer a variety of new and consignment clothing, as well as homeware and novelty items. Availability must include weekdays. **Responsibilities** - Manage customer profiles - Act as a liaison between customers & consignment department - Cash handling -...