Assistant Front Office Manager

2 months ago


Vancouver, Canada Wedgewood Hotel and Spa Full time

**Welcome to the Wedgewood Hotel and Spa, a Relais**_**& **_**Châteaux property**

Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's most popular shopping, entertainment, and financial district. The Wedgewood Hotel & Spa, member of the prestigious Relais _& _Châteaux collection, is a 83-room, luxury boutique property, meticulously appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award-winning Bacchus Restaurant & Lounge.

**Awards and achievements**:

- Awarded a Michelin Key 2024 - Wedgewood Hotel & Spa
- TripAdvisor 2024 Travelers’ Choice Best of the Best - #1 Hotel in Canada & #1 Luxury Hotel in Canada
- Michelin Guide Recommended Restaurant 2023 - Bacchus Restaurant & Lounge
- Condé Nast Traveler Readers Choice Awards - 10 Best Hotel in Canada 2023

**Position Overview**

**Key Responsibilities**
- Assist the Front Office Manager in the supervision and training of the Front Desk, concierge, and guest services team to ensure top-tier guest satisfaction.
- Manage daily operations of the Front Desk, ensuring that all processes run efficiently and in alignment with hotel standards.
- Utilize **Opera Cloud** to oversee reservations, check-ins/outs, and guest profiles, ensuring accurate and seamless handling of all guest interactions.
- Leverage **Tock** to coordinate guest reservations and ensure that all dining experiences meet the hotel's luxury standards.
- Handle guest concerns and resolve issues promptly, always maintaining a focus on providing exceptional service.
- Ensure that all front office team members adhere to hotel policies and procedures, including safety and security protocols.
- Prepare and analyze daily, weekly, and monthly reports related to room occupancy, revenue, and guest feedback to drive operational improvements.
- Collaborate with other departments (Housekeeping, Sales, Food & Beverage, etc.) ensuring smooth communication and coordination for guest satisfaction.
- Act as a key contact for VIP guests, overseeing their personalized experience from arrival to departure.
- Assist with scheduling, payroll, and administrative duties as needed.

**Qualifications**
- Minimum of 2 years of experience in a supervisory role within the Front Office at a luxury hotel.
- Proficiency in **Opera Cloud** and **Tock** is required.
- Strong leadership, communication, and problem-solving skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Exceptional guest service skills and a passion for delivering memorable experiences.
- Knowledge of hotel accounting, revenue management, and reporting is an asset.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Must be a Canadian Citizen or have an active working visa.

**What We Offer**
- Comprehensive Healthcare, Dental and Vision Care
- Employee Discounts in our Spa and award-winning Bacchus Restaurant
- Opportunities for career growth and professional development within the Relais & Châteaux family.
- A dynamic and supportive team environment.
- A chance to be part of a renowned, luxury hotel with a focus on excellence in hospitality.
- Stay at our luxury partnered properties across North America with lucrative discounted rates

Pay: $60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Overtime
- Weekends as needed

Work Location: In person



  • Vancouver, Canada Pan Pacific Vancouver Full time

    ***: - Reporting to the Front Office Manager, and under the general guidance of the Director of Rooms_, _the Assistant Front Office Manager is a hands-on leadership position that is responsible for managing the daily front office operations, ensuring all standards established by the hotel are met or exceeded. In addition, this position will oversee all...


  • Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    The Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Assistant Front Office Manager. Reporting directly to the Director of Front Office, you are an incredibly well-organized, detail-oriented, and guest-focused individual who thrives playing a critical role in the effective management of the hotel’s Front Office...


  • Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    The Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Assistant Front Office Manager. Reporting directly to the Director of Front Office, you are an incredibly well-organized, detail-oriented, and guest-focused individual who plays a critical role in the effective management of the hotel’s Front Office operations. The...

  • Front Office Manager

    6 months ago


    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    The Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Front Office Manager. Reporting directly to the Director of Front Office, the Front Office Manager leads a team of Assistant Front Office Managers and employees to successfully execute all Front Office operations including guest arrival and departure procedures. The...


  • Vancouver, Canada Accor Full time

    Company Description Inspiring and engaging. As a Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations, and ensure an exceptional guest journey. Job Description What is in it for you: Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the...

  • Front Office Manager

    3 months ago


    Vancouver, Canada Hotel Belmont Vancouver MGallery Full time

    **Front Office & Operations** - Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards. - Train & Ensure Team Members have current knowledge of hotel products, services, emergency procedures, pricing, daily events/business and policies, as well as knowledge of the local area. - Manage day-to-day staffing...


  • Vancouver, Canada Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Canada- Province/City- Vancouver, B.C.- Location- Rosewood Hotel Georgia- Department- Rooms - Front Office- Job Type- Full-time Permanent- Job Description: - The Assistant Front Office Manager/Guest Relations is responsible for the management of all aspects of the Front Desk functions and coordination of guest...


  • Vancouver, Canada Rosewood Hotel Georgia Full time

    Hotel Overview: Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary Forbes 5-Star hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel...


  • Vancouver, Canada Front and Company Full time

    **About Us**: Front and Company began as a small consignment store in 1993 and has since expanded to offer a variety of new and consignment clothing, as well as homeware and novelty items. Availability must include Saturdays. **Responsibilities** - Manage customer profiles - Act as a liaison between customers & consignment department - Cash handling -...


  • Vancouver, Canada Front and Company Full time

    **About Us**: Front and Company began as a small consignment store in 1993 and has since expanded to offer a variety of new and consignment clothing, as well as homeware and novelty items. Availability must include Sundays. **Responsibilities** - Manage customer profiles - Act as a liaison between customers & consignment department - Cash handling -...


  • Vancouver, Canada Rosewood Hotel Georgia Full time

    The Assistant Front Office Manager/Night Manager is responsible for the management of all aspects of the Front Desk functions in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff. **Responsibilities**: - Maintain complete knowledge of, and comply with, all...

  • Office Manager

    6 months ago


    Vancouver, Canada Earls Head Office Full time

    About Earls Kitchen + Bar - Some 40 years ago, Leroy “Bus” Earl Fuller and his son Stanley Earl Fuller had a simple idea: to create a laid-back burger and beer joint filled with warm, friendly people. The first Earls restaurant opened in Edmonton, Alberta in 1982, and it quickly took off — Earls has never looked back, opening locations across Canada...

  • Front Office Agent

    6 months ago


    Vancouver, Canada PETERSON GROUP PROPERTI Full time

    The Front Office Agent provides the highest quality of customer service to all guests by providing accurate information and services to ensure optimum guest satisfaction. **KEY RESPONSIBILITIES** First-Class Guest Experience - Providing accurate information to guests about hotel policies, services, amenities, and informing guests about the facilities and...

  • Front Desk Assistant

    4 weeks ago


    Vancouver, Canada Canadian Cancer Society Full time

    **Job Title**:Front Desk Assistant **Location**:575 W 10th Avenue, Vancouver, BC V5Z 4C3 **Work Model**: In-person work model **Salary Band**: 1 ($47,000 - $54,000 CAD) **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We...

  • Front Desk

    6 months ago


    North Vancouver, Canada Canopy Health Full time

    **About us** **Canopy Health** is a multidisciplinary practice located in the heart of Lynn Valley, North Vancouver, where we have been serving the community for over 10 years. Our clinic has recently changed ownership to become a Midwife and Nurse Practitioner led Primary Care Centre working alongside Allied Health providers to create a holistic approach...


  • Vancouver, Canada Dialospact Inc Full time

    **Job Title**: Front Office Representative **Job Summary**: **Responsibilities**: Greet and welcome guests in a courteous and professional manner. Answer phone calls and direct them to the appropriate staff member. Schedule appointments and manage calendars for staff members. Assist with administrative tasks such as filing, data entry, and preparing...

  • Front Office Manager

    5 months ago


    Vancouver, Canada Level Full time

    **Perks & Benefits**: - Comprehensive benefits package that provides extended health care, dental care, vision care, life insurance and critical illness. - Continuous learning opportunities with an annual educational allowance. - Generous referral program raging from $500-$2500, depending on business need. - Regular consistent team building activities and...

  • Front Desk Assistant

    6 months ago


    Vancouver, Canada Canadian Cancer Society Full time

    **In-person work model** **This position is based in Vancouver** **Salary Band: 1 ($36,000 - $41,000)** **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across...

  • Front Office Host

    6 months ago


    Vancouver, Canada Hyatt Regency Vancouver Full time

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like: - Discounted lodging...


  • Vancouver, Canada Dialospact Inc Full time

    **Job Title**: Front Office Assistant **Location**: Vancouver, CA **Responsibilities**: **Greet and Welcome Visitors**: Warmly welcome visitors to the office, ascertain the nature of their business, and direct them accordingly. Provide assistance, information, and guidance as needed. **Provide Administrative Support**: Assist with various administrative...