Front Office Manager

5 months ago

Vancouver, Canada Level Full time

**Perks & Benefits**:

- Comprehensive benefits package that provides extended health care, dental care, vision care, life insurance and critical illness.
- Continuous learning opportunities with an annual educational allowance.
- Generous referral program raging from $500-$2500, depending on business need.
- Regular consistent team building activities and events.
- Discounts to local amenities and vendors
- Discounted hotel stays in multiple locations through our Hospitality offerings.

**What Will You do?**
- Supervises the front office and housekeeping teams to ensure that they are adhering to all property procedures, regulations, and standards, while striving towards total guest satisfaction.
- Ensures smooth, efficient, and professional operation of all front office operations.
- Ensures that all procedures and policies are in place and followed.
- Creates a productive and positive atmosphere; has a professional relationship with all associates and other departments.
- Recruits, onboards, and coaches the team to ensure the highest level of guest satisfaction.
- Ensures smooth check-in and check-out of all guests through proper handling of guest accounts.
- Owns any guest requests and problems and satisfies their needs within acceptable guidelines.
- Performs all front desk functions when needed.
- Stays informed of sales strategies, packages, promotions, and discounts; knows how they relate to other departments and how they are to be handled.
- Develops a thorough knowledge of products - property rooms, type of rooms, amenities, services of property, brand standards etc.

**What You Will Bring**:

- High school diploma or GED required.
- Bachelor’s degree in business administration, hospitality management, or hotel management preferred.
- The ability to speak, read, and write the language used in the workplace and knowledge of one or more additional languages is preferred.
- A minimum of 5 years of hotel leadership experience is preferred.
- Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
- A proven track record of being able to lead a team and to multitask.
- Flexibility and a willingness to work beyond scheduled hours, including on weekends.
- An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
- Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.

**About the company**:
**LEVEL**

Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.

**How To Apply**:

- We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted._

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