Technical Support Specialist
5 months ago
Celebright is a fast growing, Ottawa based company. We design permanent holiday lighting systems, which combine a custom lighting controller hardware with industry leading cloud based control. We’re a tight knit group of nice people, with a focus on creating quality products and delivering an excellent customer experience.
**Position Overview**:
**Hours**:
- Mon-Fri: 11AM-7PM
- September 1 - December 24: Days off are 2 consecutive days, one weekday and one weekend day (ex friday/saturday or sunday/monday).
**Responsibilities**:
- Effectively de-escalate situations with frustrated customers and dealers, aiming to ensure a positive and satisfying outcome
- Maintain comprehensive knowledge of the Celebright system, firmware, and functionalities.
- Review and process RMA requests with the Fulfillment department.
- Manage and maintain high-quality documentation and FAQs.
- Collaborate with various teams to highlight system features and promote proper usage.
- Collaborate with the design team on systemic technical issues.
- Continually improve technical support processes and systems.
- Duties to support the secondary skill set. (which will be based on successful applicant’s secondary skills and interests)
**Skills and Qualifications**:
- Courteous and just generally nice to be around.
- Excellent Communication skills.
- Quick thinker with the ability to provide accurate troubleshooting steps.
- Capable of explaining complex technical concepts in simple, everyday language.
- Meticulous attention to detail and adherence to organizational systems.
- Strong problem-solving skills with the ability to identify patterns and root causes.
- Excellent time management and organizational skills.
- Able to work independently, both as a self-starter and when taking direction.
- Willingness to learn and grow within the role.
- Skills and experience to support the secondary role. (which will be based on successful applicant’s secondary skills and interests)
**Education and Experience**:
- Experience in customer facing roles.
- Experience with technical products is an asset.
- Experience with support ticketing systems is an asset.
- Experience with electrical concepts is an asset.
- Well versed in iOS and Android operating systems.
**Location**:
- In-Office located at 30 Edgewater St, Kanata, ON
- Once fully trained, hybrid possible with 3 days in-office, 2 days from home.
**Compensation**:
- $50k - $59k/yr base salary to be negotiated based on the successful applicant's skill set and experience.
- Bonus: Annual bonus as part of company profit sharing program
- Benefits: Health, Dental, Vision + Life Insurance, On-site gym and shower.
**Please include a cover letter that outlines any secondary skills you have.**
**Job Types**: Full-time, Permanent
Pay: $50,000.00-$59,000.00 per year
**Benefits**:
- Life insurance
- Profit sharing
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: In person
-
Technical Sales Specialist
2 months ago
Kanata, Canada Check Point Software (Canada) Technologies Inc. Full timeEducation: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Tasks**: - Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs...
-
Technical Sales Specialist
3 weeks ago
Kanata, Canada Check Point Software (Canada) Technologies Inc. Full timeEducation: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Tasks**: - Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates - Promote sales to existing clients - Identify and solicit potential clients - Assess client's...
-
Practitioner Support Specialist
5 months ago
Kanata, Canada Vykon Supplements Full timeVykon Supplements is an innovative company that provides all-natural fitness, foundational and custom supplements, based on mineral balancing. We are a fast growing company with clients all over the world. We not only the creator of nutritional supplements, but also offer testing support to clients that want to streamline their supplementation with HTMA...
-
Sales Support Specialist
2 months ago
Kanata, Canada Chubb Fire & Security Canada Corporation Full time_**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology Leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...
-
Bilingual Technical Call Center Agent
3 months ago
Kanata, Canada Insight Global Full timePosition: Technical Support Specialist (Bilingual) Remote/Hybrid role: Hybrid in Kanata, 2x per week Training Period: Approximately 1 Month - training is done fully onsite (5x a week) Contract Duration: 24 month contract to conversion Possibility for FTE: Yes Required Skills & Experience- 2+ years general call center/CSR/sales experience- Strong...
-
Support Specialist
1 month ago
Kanata, Canada beBee Professionals Full time $35,000 - $45,000We are looking for a highly motivated Support Specialist to join our team at beBee Professionals. In this role, you will be responsible for providing top-notch support to our customers, helping them with their inquiries and resolving any issues they may encounter.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information...
-
Bilingual Technical Call Center Agent
3 months ago
Kanata, Canada Insight Global Full timePosition: Technical Support Specialist (Bilingual) Remote/Hybrid role: Hybrid in Kanata, 2x per week Training Period: Approximately 1 Month - training is done fully onsite (5x a week) Contract Duration: 24 month contract to conversion Possibility for FTE: Yes Required Skills & Experience- 2+ years general call center/CSR/sales experience- Strong...
-
Bilingual Technical Call Center Agent
3 months ago
Kanata, Canada Insight Global Full timePosition: Technical Support Specialist (Bilingual) Remote/Hybrid role: Hybrid in Kanata, 2x per week Training Period: Approximately 1 Month - training is done fully onsite (5x a week) Contract Duration: 24 month contract to conversion Possibility for FTE: Yes Required Skills & Experience- 2+ years general call center/CSR/sales experience- Strong...
-
Bilingual Technical Call Center Agent
3 months ago
Kanata, Canada Insight Global Full timePosition: Technical Support Specialist (Bilingual) Remote/Hybrid role: Hybrid in Kanata, 2x per week Training Period: Approximately 1 Month - training is done fully onsite (5x a week) Contract Duration: 24 month contract to conversion Possibility for FTE: Yes Required Skills & Experience - 2+ years general call center/CSR/sales experience - Strong...
-
Administrative Support Specialist
1 month ago
Kanata, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Kanata. The successful candidate will be responsible for providing administrative support to our office operations, ensuring a smooth and efficient work environment.Key Responsibilities:Manage office correspondence, including...
-
Business Support Specialist
1 month ago
Kanata, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a highly skilled Business Support Specialist to join our team in Kanata, Canada. In this role, you will be responsible for providing administrative support to the office, ensuring efficiency and a productive work environment.Key Responsibilities:Manage office operations, including scheduling, correspondence, and file management.Supervise and...
-
IT Support Specialist Systems and Network
5 months ago
Kanata, Canada IT link Full time**L’ESSENTIEL**: - Contract- Services- Partially eligible for teleworking- Kanata**COMPÉTENCES**: Systems Administration Support Network **PROFIL**: Bachelor > 2 years *** **À PROPOS**: What if your next challenge would allow you to develop technological solutions and services that give sense to your action and meet the great challenges of our...
-
Site Support Specialist
1 month ago
Kanata, Canada beBee Professionals Full time $30,000 - $45,000Join our team as a Site Support Specialist and play a vital role in ensuring the smooth operation of our construction sites. You will assist skilled tradespeople, maintain tools and equipment, and promote a safe working environment.Key Responsibilities:Support skilled tradespeople on-site, including carpenters, electricians, and other workers.Load and unload...
-
Administrative Support Specialist
1 month ago
Kanata, Canada beBee Professionals Full time $35,000 - $45,000We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Kanata. The successful candidate will be responsible for providing administrative support to our office operations, ensuring that our office runs efficiently and smoothly.Key Responsibilities:Provide administrative support to the...
-
IT Support Specialist Systems and Network
5 months ago
Kanata, Canada IT link Full time**L’ESSENTIEL**: - Contract- Services- Not eligible for teleworking- Kanata**COMPÉTENCES**: Systems Administration Support Network **PROFIL**: Bachelor > 2 years *** **À PROPOS**: What if your next challenge would allow you to develop technological solutions and services that give sense to your action and meet the great challenges of our time and...
-
Project Support Specialist
4 days ago
Kanata, Canada MRS Management Ltd. Full time**Job Title**:Project Support Specialist **Company**: Munitions Response Services (MRS) Ltd. **About MRS**: MRS is a rapidly growing firm specializing in unexploded ordnance (UXO) remediation with operations across the country. We believe that our creative and talented employees are key assets, and investing in their development is an investment in our...
-
Administrative Support Specialist
1 month ago
Kanata, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Kanata, Canada. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office...
-
Surveillance & Operations Specialist
5 months ago
Kanata, Canada SSi Canada Full timeKanata, ON WHAT DOES SSI CANADA DO? SSi designs, builds, and operates telecommunications networks in Canada’s North. SSi’s mission is to provide high-quality, high-capacity and affordable broadband connectivity to remote or isolated First Nations communities. Being the North’s premier broadband and mobile wireless technology company, SSi has been...
-
Technical Recruiter
5 months ago
Kanata, Canada Solink Full time**TECHNICAL RECRUITER** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit about the role...
-
Technical Product Manager
5 months ago
Kanata, Canada Solink Full time**Technical Product Manager** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit about the...