Customer Support and Operations Assistant

2 weeks ago


Montréal, Canada Xclamation Full time

**Job Overview**:
As a Customer Support and Operations Assistant (CSOA), you will play a crucial role in providing support to our clients and ensuring smooth operations. This position involves a variety of tasks including prospecting, customer support and administrative support. You will also coordinate material sourcing and interact with our client’s vendors and partners. This is a "hybrid" position which requires some on-site presence at the offices of one of our clients on rue Chabanel in Montreal.

**What the role entails**:

- Translate product documentation and marketing material from English to French.
- Assist in the preparation of Request for Proposal (RFP) documents.
- Generate and provide quotations for various products.
- When needed, conduct virtual post-sale training for customers.
- Assist with material sourcing by coordinating with vendors and partners (arranging material delivery, evaluating and researching suppliers, quotations...)
- Manage Customer Relationship Management (CRM) system according to executive management and current priorities.
- Conduct online research to identify potential customers and support our inside sales agents in prospecting efforts.

**What we are looking for**:

- **Qualifications**_**:

- Fluency in English and French (both written and verbal).
- Previous experience in customer support or related roles preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- **Profile**:_
- Detail-oriented with a proactive approach to problem-solving.
- Ability to work effectively in a fast-paced environment.
- Adaptability and willingness to learn new skills.
- **Technical Requirements**:_
- Must have a computer with Microsoft Office suite, a camera, and a recent operating system enabling the use of popular video conferencing platforms (Microsoft Teams, Zoom, etc.).
- Must have a cell phone.
- Must hold a valid work permit (if not a Canadian citizen).
- Must be able to travel to work on-site at the offices of one of our clients on rue Chabanel in Montreal.

**What we offer**:

- Hourly wage to be discussed based on experience/skills.
- Following a satisfactory three (3) month probation period, a performance incentive program will be added to the base salary with the possibility of joining the group insurance program.
- All work-related expenses (pre-approved by supervisor) will be reimbursed.
- A supportive work environment with opportunities for growth and development within the company.

**Job Types**: Part-time, Permanent

Pay: $21.00-$24.00 per hour

Expected hours: 15 - 22.5 per week

**Benefits**:

- Casual dress
- Flexible schedule
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Montréal, QC

Expected start date: 2024-06-03



  • Montréal, Canada CUSTOMER EXPERIENCEEXPRIÉNCE CLIENT Full time

    Req Id: 407787 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **RESPONSIBILITIES**: - Develop and motivate an effective Customer Support team to ensure productivity standards are met. - Supervise Customer Support staff, which involves performance evaluation, hiring, workforce planning, development, coaching, discipline and analyzing productivity reports. - Provide guidance and support to subordinates, travel agents,...


  • Montréal, Canada Vertafore Full time

    The purpose of this position is to provide Technical Support representation as an Analyst I. The individual will take on a key role in orchestrating and managing technical customer support cases for Vertafore products, serving the insurance market. The individual will work cases to resolution and develop Root Cause reporting. The position will focus on...


  • Montréal, Canada MovingWaldo Inc Full time

    **About MovingWaldo** MovingWaldo is present in all major Canadian markets and is currently raising awareness in the US and Europe. **Overview** We are seeking a highly organized and detail-oriented person to join our team. As a Customer Support Specialist, you will play a crucial role in assisting individuals and families with the smooth transition of...


  • Montréal, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...


  • Montréal, Canada Softchoice Full time

    We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we...


  • Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...


  • Montréal, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and...


  • Montréal, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...


  • Montréal, Canada Transat Distribution Canada Full time

    Company Description **Be part of the journey!** If you love travel, you will love working with our Transat Travel team. Our agencies are looking for professionals who are touched by travel and enthusiastically want to share their passion with our clients. Work with Transat Travel and you'll have the opportunity to make a difference in our clients' dream...


  • Montréal, QC, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...


  • Montréal, Canada Peak Technologies Full time

    **Customer Service/Purchasing Assistant ($42k-$49k CAD)** Are you a dynamic individual looking to contribute to the success of a growing company? Join our team at Visuascan as a Customer Service & Purchasing Associate and be a key player in our market expansion. **Responsibilities**: - ** First Point of Contact**: - ** Purchasing Operations**: - Place...


  • Montréal, Canada GoMaterials Full time

    **JOB TITLE**:Customer Operations Associate - **STATUS**:Full-time, permanent - **COMPANY**:GoMaterials - **LOCATION**: 642 rue Courcelle, Montreal, H4C 3C7 (Metro Saint-Henri) - **START**: Immediately If you enjoy working in a fast-paced, ever-changing and exciting startup environment, then this is the job for you! In this role, you'll be working closely...


  • Montréal, Canada Connect&Go Full time

    At Connect&GO, you can be yourself. We like it that way! You will have the opportunity to be a part of something different. We’re not afraid to take risks and challenge the status quo. Oh yeah, and we like to have fun too! Your mission, should you choose to accept, will be to ensure in the attractions industry receive world-class service and support for...


  • Montréal, Canada Novisto Full time

    **Your responsibilities will include**: - Proactively manage platform usage or technical support requests from customers, serving as the front line (Tier 1) of customer success; - Work with multiple teams including Customer Success, Product, QA and Development to find, troubleshoot, reproduce, document and resolve or escalate client issues - Proactively...


  • Montréal, Canada Red Label Vacations Full time

    **GROW YOUR CAREER** **Position**:Bilingual Customer Support Agent **Status**:Full Time **Department**:Web Reservations **Reports to**:Manager, Customer Support, Retail & Web **Location**:Remote **The Opportunity** If you are fluently bilingual in French and English, have a great passion for **vacation planning**, and are a natural when it comes to...


  • Montréal, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...


  • Montréal, Canada Valiantys Full time

    **About Valiantys** **Your assignment** Due to our growth, we are looking for a Business Operations Licences Assistant to join our Team in North America. Reporting to our Business Operations Licensing Manager, you will be in charge of our global Licences sales administration **Things you'll be working on** You will: - Manage customer relationship for...

  • Customer Care Agent

    7 days ago


    Montréal, Canada SSENSE Full time

    Company Description SSENSE (pronounced [**es**-_uh_ns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM. SSENSE has garnered critical acclaim as both an...


  • Montréal, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...