Customer Support Coordinator

4 weeks ago

Montréal QC, Canada Trelleborg Sealing Solutions Full time

The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial contact for customers. The CSC is responsible for customer order and quote management to include contract review, price analysis, delivery performance, and general reporting. This position at times may need to source and purchase product from internal and 3rd party suppliers.

The CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a result of the large team, they often have multiple tasks competing for their time requiring excellent organizational and communication skills. In some situations, the CSA may handle accounts within a team or solo. As a result, they may be required to perform additional duties as needed to support accounts.

The ideal candidate should be local to Montreal and will be needed onsite. They must be fluent in both French and English.

The CSC can have a variety of tasks and responsibilities that may include but are not limited to:

Customer Management:

  • Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion
  • Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets
  • Interface with internal teams and external customers to proactively resolve customer complaints
  • May be required to source and purchase product from internal and 3rd party sources to fulfil customer requirements

Communication:

  • Understand and communicate changes to customer demand and requests as needed across the organization. Liaise with Hub, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure that all activities are aligned with Trelleborg and the Customer’s KPIs
  • Resolve delivery schedule problems and negotiate delivery schedule changes

Hub Operations:

  • Work with the BPM and AHA tools to implement a continuous improvement culture to increase efficiencies and profitability by identifying potential improvements to the internal work processes
  • Provide proactive communication, analysis, and problem solving to team members

Administrative:

  • Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets.

Education & Experience:

  • Minimum 1 yr. Customer Service experience required
  • Able to fluently speak both French and English
  • Associate degree strongly preferred
  • Bachelor’s degree a plus
  • Knowledge of basic business sales and marketing practices preferred
  • Experience in the Aerospace, Sealing, or Polymer industry is beneficial
  • Familiarity with AS9100 quality requirements is beneficial
  • Familiarity with order management is beneficial

  • Customer Support Coordinator

    2 weeks ago

    Montréal, QC, Canada EightSix Network Inc Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Customer Support Coordinator

    2 weeks ago

    Montréal, QC, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Customer Support Coordinator

    2 weeks ago

    Montréal, QC, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Customer Support Coordinator

    3 weeks ago

    Montréal, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Logistics and Customer Service Coordinator

    4 weeks ago

    Montréal, QC, Canada St-Amour & Associates, Senc. Full time

    Logistics and Customer Service Coordinator Salary : Activity area : Industrial and manufacturing Post category : Logistics and procurement, Sales Province : Quebec Region : Lanaudiere, Laval, Montreal, Montreal and surroundings We are looking for a Logistics/Customer Service Coordinator for our leading partner in machinery and packaging. Position...

  • Customer Success Coordinator

    1 month ago

    Montréal, QC, Canada CSA Group Full time

    We have updated our privacy policy to be in compliance with new data protection laws that take effect May 25, 2018. For more information about the revisions, visit our privacy policy page . We use Cookies to create the most secure and effective website experience for our customers. For more information about Cookies and how you can disable Cookies, visit...

  • (Jim) Coordinator, Jlive Customer Support

    4 weeks ago

    Montréal, Canada Federation CJA Full time

    JLive is digital platform that connects individuals to Jewish life in their community, delivering curated information about local events and experiences. The Jlive Coordinator will be the main customer support contact for Jewish organizations in Montreal. The position’s main purpose is to maintain relationships with Jewish organizations across the Montreal...

  • Coordinator, Customer Support

    5 days ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **Job Brief**: Assist all customers and travel agents by performing activities pertaining to ticketing, schedules changes and programs modifications and/or booking processes. **Position Type**: Permanent, Full-time (37.5 hrs per week). **Shift type**: days, evenings, weekends, statutory holidays **RESPONSIBILITIES**: - Communicate schedule changes to our...

  • Customer Support Manager

    5 days ago

    Montréal, QC, Canada E-SMART Full time

    Who We AreE-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other...

  • Customer Support Manager

    5 days ago

    Montréal, QC, Canada E-SMART Full time

    Who We AreE-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other...

  • Customer Support Manager

    5 days ago

    Montréal, QC, Canada E-SMART Full time

    Who We Are E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its...

  • Customer Support Specialist

    1 month ago

    Montréal, Canada Hexoskin Full time

    Hexoskin is looking for a **Customer Support Specialist** to join its Sales & Marketing team! **About Hexoskin** Hexoskin is the leader & pioneer in non-invasive sensors, software, data science & AI digital health solutions. Founded in 2006 in Montréal, Hexoskin's mission is to record and organize personal health information and make it accessible and...

  • Customer Support Analyst

    1 week ago

    Montréal, Canada Explorance Full time

    **Primary Duties and Responsibilities**: - Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution - Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system - Provide tier 2/3 functional and...

  • Customer Service Coordinator

    1 month ago

    Montréal, Canada Olympic Transport Full time

    Our company is undergoing tremendous growth in transportation field and we are looking for that special person to join our team to fill the position of Service Coordinator. If you are fully bilingual, dynamic, motivated, detail oriented, creative and can perform well under pressure, you are that special person we’re looking for. The role of Service...

  • Customer Service Coordinator

    1 month ago

    Montréal, Canada Olympic Transport Full time

    Our company is undergoing tremendous growth in transportation field and we are looking for that special person to join our team to fill the position of Service Coordinator. If you are fully bilingual, dynamic, motivated, detail oriented, creative and can perform well under pressure, you are that special person we’re looking for. The role of Service...

  • Community Support Service Coordinator

    2 weeks ago

    Montréal, QC, Canada Coco Net Full time

    AIDS Community Care Montreal (ACCM) is looking for a One-one Support Services Coordinator to join the Support Services Department! ACCM is the only English-speaking community organization that offers prevention and support services to people living with or affected by HIV and/or hepatitis C in Quebec. We work in collaboration with our many communities to...

  • Customer Support and Operations Assistant

    1 month ago

    Montréal, Canada Xclamation Full time

    **Job Overview**: As a Customer Support and Operations Assistant (CSOA), you will play a crucial role in providing support to our clients and ensuring smooth operations. This position involves a variety of tasks including prospecting, customer support and administrative support. You will also coordinate material sourcing and interact with our client’s...

  • Sales Ops Support-Coordinator

    1 month ago

    Montréal, QC, Canada St-Amour & Associates, Senc. Full time

    Sales Ops Support-Coordinator - Industrial Montreal Salary : Activity area : Construction and engineering, Industrial and manufacturing Post category : Production and engineering, Sales Province : Quebec Region : Montreal, Montreal and surroundings The Coordinator manages support for installation and modernization projects, including technical...

  • Customer Support Operations Manager

    5 days ago

    Montréal, QC, Canada E-SMART Full time

    Who We Are E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its...

  • Leisure Support Coordinator

    6 days ago

    Montréal, Canada Groupe Sélection Full time

    **In collaboration with the work teams and the residents of the living environment, you will have to**: The Leisure Support Coordinator develops, plans and coordinates activities, and needs in terms of material and human resources, while ensuring the safety and quality of services and events organized in the living environment under the supervision of the...