Operations Coordinator

3 weeks ago

Terrace, Canada GardaWorld Full time

GardaWorld s Pacific Region is expanding at a rapid rate, and we are looking to add an energetic security professional to our security services team based out of the BC Interior region, to champion and assist our account management team with our Interior book of business.

**Account Manager Mandate**:
GardaWorld Account Managers play an important role in the operational structure of the company with responsibility for maintaining and enhancing high-profile customer relationships. They also play a key role in enhancing relationships with our uniform staff, supporting them and working with them to ensure GardaWorld is delivering a high level of service to our clients while creating a positive work environment that supports and develops our staff.

Reporting to the Senior Account Manager and Regional Operations Manager, you will be responsible for:

- Enhancing & retaining high-profile accounts through interactive solutions;
- Develop and implement plans for operational infrastructure, change management, special projects;
- Manage continual operational improvement of assigned portfolio;
- Ensure consistent adherence of corporate standards as well as ISO and COR compliance;
- Work with the local and regional teams to ensure goals are met or exceeded;
- Ensure operational efficiency in branch operations;
- Mentor and coach security officers in the field, with a relentless focus on exceeding customer expectations;

***Day-to-Day Tasks***:

- Act as lead and key contact in customer and field staff relationships
- Liaise with our National Team to support local initiatives and contracts
- Ensure innovative, creative and effective solutions are delivered to our clients in a timely manner
- Build and improve client relationships
- Collaborate with other team members, both in the Pacific Region and across Canada in a fast-paced, entrepreneurial environment
- Liaise with both office management as well as client management and supervisors

***Core Competencies and Skills**:

- In addition to the values that GardaWorld represents; integrity, trust, vigilance and respect, GardaWorld is looking for an applicant with the following core competencies:

- Team-oriented relationship builder
- Superior coaching and mentoring skills
- Excellent communication skills
- Highly organized with excellent time management skills
- Results-driven, self-starter
- Ability to work in a fast-paced and dynamic work environment
- Excellent interpersonal skills and emotional intelligence
- A dynamic leader with strong business acumen
- Ability to listen, analyze and understand client and staff needs

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