Regional Operations Manager

3 weeks ago

Terrace, Canada Paladin Airport Security Services Full time

Regional Operations Manager

The Regional Manger, Operations is a regional leader reporting to the Regional Director of Operations. You will be responsible for managing Operational Plans and leading front line employees.  Regional Manager, Operations will have a strong understanding of customer service excellence, CATSA operational expectations and procedures, labour relations, training and workforce optimization. This will be accomplished by: 

  • The Regional Operations Manager will be responsible for working closely with the regional People & Culture Department based out of YVR to ensure that the unique operational environments in these smaller airports are matched to the local labour markets, each with their own unique differences and challenges.   
  • The Regional Operations Manager will travel to each airport in their Region at least once every 3 months and coordinate their visits with our scheduled visits by Paladin Compliance Officers to ensure that they are maximizing management representation at the airports within their region and therefore maximizing employee engagement opportunities.?  
  • Building a strong and engaged workforce. Working closely with Labour Relations and the Manager of Employee Care to perform investigations, manage employee performance and absenteeism. 
  • Paladin KPI reporting required to enhance efficient screening operations (not KPIs required as service deliverables directly by CATSA) 
  • The management of Paladin provided technology, consumables, and uniforms. 
  • Managing Tardiness and Absenteeism for Screening Officers with support from People & Culture Department. 
  • Manage all contractor-led training responsibilities, including On-The-Job, Return-to-Work, and RLP Training, including downtime training in coordination with Paladin Duty Managers and Manager, Training and Development. 
  • Approve and account for non-billable Screening Officer time (i.e. Disciplinary Interventions for Performance Issues or Union Participation). 
  • Ensure optimal staffing is met while adhering to the weekly fiscal objectives. 
  • Oversee shift bids  
  • Work closely with stakeholders ensuring operation requirements are met 
  • Scheduling staff according to operation schedule changes. 

 

What you bring to PASS:  

  • Canadian Citizen or Permanent Resident 
  • Be able to obtain your Transport Security Clearance from Transport Canada 
  • No un-pardoned criminal record 
  • Bachelor’s degree in aviation management, business administration or a related field 
  • 3+ years of experience in operations management, preferably in aviation security 
  • Understand aviation regulations, safety standards, and operational practices 
  • Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely 
  • Strong leadership skills to motivate teams and drive results 
  • Proficiency in Microsoft Office Suite and other relevant software applications used for reporting and data analysis  
  • Ability to work collaboratively with cross-functional teams and stakeholders to achieve common objectives  
  • Commitment to continuous learning and professional development to stay abreast of industry trends and best practices. 


Paladin Airport Security Services Ltd. ("PASS") has been awarded the Airport Screening Services contract for both CATSA's Pacific Region and Prairies Region, commencing April 1, 2024.

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you



Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs. 



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