Customer Care Representative
4 months ago
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Calgary, Alberta site, is looking for a new Customer Care Representative to join our Customs team.
** Your Responsibilities**:
- You will be responsible for documenting the resolution of issues/complaints/service failures using Corelog, TIP Tool, RT or other designated platform);
- You will be responsible for Duty rates, HS codes, documentation, PGA requirements, SIMA,CBSA Audits, Urgent shipment status, corrections to B3s, CARM, Surety Bonds, Duty Drawbacks & Refunds, Customs Compliance, Duty Deferral Programs, Voluntary Disclosures
- Manage and review general escalations/requests from the OCC team such as: request for updated client database; request for updated FTA information;
- Determine pricing and deliver quotes to client for special projects
- Promote and facilitate DAS payment service.
- Promote and facilitate FTA Maintenance service (Regional FTA mailbox)
- Receive requests for special shipment handling and refer same to applicable OCC team.
- Work with client to secure/build/update product databases including static PGA info
- Assist/support CREDIT department in collections/disputes as required Set up COD or ONE-TIME accounts and determine pricing
- Coordinating DDP shipments with overseas team (POA, BIN#, Records Form)
- Review and update client profile notes as required.
- Support Sales Team in securing new business
- Communicate with client base on a regular basis (QBR) Periodic review of invoice reports and related metrics (GP/file) Communicate lunch and learns, industry news, customer webinars etc. to house accounts
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
**Your Skills and Experiences**:
- High School Degree or Equivalent
- 3+ years of experience in customs brokerage or customs compliance role
- Knowledge of Cargowise system
- Excellent communication skills (both oral and written)
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
**Good Reasons to Join**: There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID
**About Kuehne+Nagel***
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Canada Talent Acquisition
-
Customer Care Representative
5 months ago
Calgary, Canada Bumper to Bumper Full timeWe are looking for someone seeking exciting new opportunities as a Customer Care Representative for our thriving team. The successful person will be an energetic, customer focused, self-starter who has experience in the automotive aftermarket parts industry. What we can offer you: - A competitive salary - Comprehensive benefits and employee assistance...
-
Customer Care Representative
1 week ago
Calgary, Canada Versacold Full timeVersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....
-
Customer Care Representative
7 months ago
Calgary, Canada City of Calgary Full timeIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...
-
Customer Care Representative
4 months ago
Calgary, Canada Waste Solutions Canada Full timeWaste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada. Since 2019 we have been named to the Growth 500 List as well as the Globe and Mail Fastest Growing Companies in Canada. In 2021 we became Great Place to Work certified and received this certification consecutively for the last 4...
-
Customer Service Representative
2 weeks ago
Calgary, Canada Same Day Movers LLC Full timeWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...
-
Customer Service Representative
4 days ago
Calgary, Canada Allset Equipment Rentals Full time**Job Title: Customer Service Representative (Film Industry & Lift Equipment)** **Location**: Calgary, Alberta **Employment Type**: Full-Time **Salary**: Competitive, based on experience **Industry**: Film & Media Production, Lift Equipment **About Us**: We are a leading provider of specialized lift equipment and services to the film and media production...
-
Customer Service Representative
3 days ago
Calgary, Canada Maxquip Full timeCUSTOMER SERVICE REPRESENTATIVE **Job Types**: Full-time, Permanent **Salary**: $15.00-$37.38 per hour **Benefits**: - Casual dress - Dental care - Disability insurance - Extended health care - Life insurance - On-site parking - RRSP match - Tuition reimbursement - Vision care Schedule: - Monday to Friday Supplemental pay types: - Bonus pay Ability...
-
Client Care Representative
2 weeks ago
Calgary, Canada Sharp Insurance Full timeSharp Insurance is passionate about being an industry trailblazer. If you’re driven, a self-starter, and have a love of stirring things up, then Sharp is the right place for you! We value being exceptional at every level, providing outstanding customer service, and being innovative with everything we do. Sharp Insurance and the Sharp Group of Companies...
-
Client Care Representative
7 days ago
Calgary, Canada Sharp Insurance Full time**Client Care Representative** Sharp Insurance is passionate about being an industry trailblazer. If you’re driven, a self-starter, and have a love of stirring things up, then Sharp is the right place for you! We value being exceptional at every level, providing outstanding customer service, and being innovative with everything we do. Sharp Insurance and...
-
Customer Service Representative
3 months ago
Calgary, Canada Luxuria Auto Full time**Luxuria Auto** is the leader in providing trusted auto collision repairs. In partnership with the **TD Auto Collision Repair Centre**, **Fix Auto **and **ProColor Collision**, our highly equipped technicians have the specialized knowledge, training, and tools to ensure that customer vehicles are returned in state-of-the-art conditions. Our commitment to...
-
U-box Customer Care Representative
1 week ago
Calgary, Canada U-Haul Full time**U-Box Customer Care Representative (Commercial)** Have you ever wished the open road could be your office? Then consider becoming U-Haul’s newest U-Box Customer Care Driver. As a CCD you will be responsible for U-Box containers and ensuring that customers are provided with friendly and courteous service. Experience a rewarding job and in a caring company...
-
U-box Customer Care Representative
7 hours ago
Calgary, Canada U-Haul Full time**U-Box Customer Care Representative (Commercial)**: Have you ever wished the open road could be your office? Then consider becoming U-Haul’s newest U-Box Customer Care Driver. As a CCD you will be responsible for U-Box containers and ensuring that customers are provided with friendly and courteous service. Experience a rewarding job and in a caring...
-
Customer Service Representative
2 months ago
Calgary, Canada Cascades Full time**Welcome home!** At Cascades, **Sustainable Development** means** Respecting the True Nature** of our 10,000 talents. We put you first: - Flex and connected mode (telecommuting, flexible schedule) - Profit sharing plan - Telemedicine, Group insurance and pension plan with company contributions - Accessible gym space or annual flexible reimbursement...
-
Client Care Representative
3 days ago
Calgary, Canada Sharp Insurance Full timeSharp Insurance is passionate about being an industry trailblazer. If you’re driven, a self-starter, and have a love of stirring things up, then Sharp is the right place for you! We value being exceptional at every level, providing outstanding customer service, and being innovative with everything we do. Sharp Insurance and the Sharp Group of Companies...
-
Customer Care Representative
7 months ago
Calgary, Canada Modern Beauty Full time**Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with almost 40 stores across Canada. At Modern, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking, and...
-
Customer Service Representative
2 weeks ago
Calgary, Canada Crystal Glass Canada Ltd. Full time**_CRYSTAL GLASS is currently recruiting for a Full Time position; Customer Service Representative for our Calgary, AB location. _** **Responsibilities**: - assisting customers with inquires, booking appointments and taking payments for services provided - working in team environment with manager and installers - Answering customer inquiries on the phone...
-
Customer Service Representative
7 months ago
Calgary, Canada GO! GLASS & ACCESSORIES Full time**Job description** To be successful customer service representative you should be able to build instant rapport and achieve customer satisfaction. **This is a full-time position.** **Must have open availability.** **Experience in sales is preferred but not required.** **Automotive experience is preferred but not required.** **Job Types**: Full-time,...
-
Customer Representative
2 months ago
Calgary, Canada Cashyn Homes Full time**About Us** **About the Role** We’re seeking a motivated, customer-focused Customer Service Representative (CSR) to join our expanding team. In this vital role, you’ll be responsible for providing exceptional client support, addressing inquiries, resolving issues, and ensuring clients enjoy a smooth experience with our company. Your contributions will...
-
Customer Service Representative
5 months ago
Calgary, Canada Utility Network & Partners, Inc Full time**ABOUT US** Our customer-focused, web-based, utility-retailing company is now recruiting applicants to join our Customer Care Team in the position of **Customer Service Representative**. **POSITION** **RESPONSIBILITIES** - Help customers switch their electricity, natural gas, and Internet accounts to our network of independent energy marketers. - Use...
-
Customer Service Representative
7 months ago
Calgary, Canada Crystal Glass Canada Ltd. Full time_**CRYSTAL GLASS is currently recruiting for a Full Time position; Customer Service Representative for our Calgary SE, AB location. **_ **Responsibilities**: - assisting customers with inquires, booking appointments and taking payments for services provided - working in team environment with manager and installers - Answering customer inquiries on the...