Customer Care Representative

4 months ago


Calgary, Canada Kuehne+Nagel Full time

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Calgary, Alberta site, is looking for a new Customer Care Representative to join our Customs team.
** Your Responsibilities**:

- You will be responsible for documenting the resolution of issues/complaints/service failures using Corelog, TIP Tool, RT or other designated platform);
- You will be responsible for Duty rates, HS codes, documentation, PGA requirements, SIMA,CBSA Audits, Urgent shipment status, corrections to B3s, CARM, Surety Bonds, Duty Drawbacks & Refunds, Customs Compliance, Duty Deferral Programs, Voluntary Disclosures
- Manage and review general escalations/requests from the OCC team such as: request for updated client database; request for updated FTA information;
- Determine pricing and deliver quotes to client for special projects
- Promote and facilitate DAS payment service.
- Promote and facilitate FTA Maintenance service (Regional FTA mailbox)
- Receive requests for special shipment handling and refer same to applicable OCC team.
- Work with client to secure/build/update product databases including static PGA info
- Assist/support CREDIT department in collections/disputes as required Set up COD or ONE-TIME accounts and determine pricing
- Coordinating DDP shipments with overseas team (POA, BIN#, Records Form)
- Review and update client profile notes as required.
- Support Sales Team in securing new business
- Communicate with client base on a regular basis (QBR) Periodic review of invoice reports and related metrics (GP/file) Communicate lunch and learns, industry news, customer webinars etc. to house accounts

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Your Skills and Experiences**:

- High School Degree or Equivalent
- 3+ years of experience in customs brokerage or customs compliance role
- Knowledge of Cargowise system
- Excellent communication skills (both oral and written)
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)

**Good Reasons to Join**: There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID

**About Kuehne+Nagel***

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

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