Customer Care Representative
2 months ago
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Calgary, Alberta site, is looking for a new Customer Care Representative to join our Customs team.
** Your Responsibilities**:
- You will be responsible for documenting the resolution of issues/complaints/service failures using Corelog, TIP Tool, RT or other designated platform);
- You will be responsible for Duty rates, HS codes, documentation, PGA requirements, SIMA,CBSA Audits, Urgent shipment status, corrections to B3s, CARM, Surety Bonds, Duty Drawbacks & Refunds, Customs Compliance, Duty Deferral Programs, Voluntary Disclosures
- Manage and review general escalations/requests from the OCC team such as: request for updated client database; request for updated FTA information;
- Determine pricing and deliver quotes to client for special projects
- Promote and facilitate DAS payment service.
- Promote and facilitate FTA Maintenance service (Regional FTA mailbox)
- Receive requests for special shipment handling and refer same to applicable OCC team.
- Work with client to secure/build/update product databases including static PGA info
- Assist/support CREDIT department in collections/disputes as required Set up COD or ONE-TIME accounts and determine pricing
- Coordinating DDP shipments with overseas team (POA, BIN#, Records Form)
- Review and update client profile notes as required.
- Support Sales Team in securing new business
- Communicate with client base on a regular basis (QBR) Periodic review of invoice reports and related metrics (GP/file) Communicate lunch and learns, industry news, customer webinars etc. to house accounts
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
**Your Skills and Experiences**:
- High School Degree or Equivalent
- 3+ years of experience in customs brokerage or customs compliance role
- Knowledge of Cargowise system
- Excellent communication skills (both oral and written)
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
**Good Reasons to Join**: There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID
**About Kuehne+Nagel***
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Canada Talent Acquisition
-
Customer Care Representative
3 months ago
Calgary, Canada Bumper to Bumper Full timeWe are looking for someone seeking exciting new opportunities as a Customer Care Representative for our thriving team. The successful person will be an energetic, customer focused, self-starter who has experience in the automotive aftermarket parts industry. What we can offer you: - A competitive salary - Comprehensive benefits and employee assistance...
-
Customer Care Representative
4 weeks ago
Calgary, Canada Kuehne+Nagel Full timeCustomer Care Representative - Customs & BrokerageCalgary, Alberta, Canada | Weitere Stellenangebote | Vollzeit | req119856Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Calgary, Alberta site, is looking for a new Customer Care Representative to join our Customs team. Your...
-
Customer Care Representative
3 months ago
Calgary, Canada Waste Solutions Canada Full timeWaste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada. Since 2019 we have been named to the Growth 500 List as well as the Globe and Mail Fastest Growing Companies in Canada. In 2021 we became Great Place to Work certified and received this certification consecutively for the last 4...
-
Customer Care Representative
6 months ago
Calgary, Canada City of Calgary Full timeIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...
-
Customer Care Representative
5 months ago
Calgary, Canada GroupSource Limited Partnership Full timeWe are currently recruiting for a **Customer Care Representative** to join our team. This role has a **hybrid work arrangement**, required to work on site in our **Calgary office** with flexibility to work from home a few days a week. **YOUR ROLE** **YOUR IMPACT** - Answer phone calls and assist members and providers with claims/coverage inquiries - Assist...
-
Customer Care Representative
4 weeks ago
Calgary, Canada GroupSource Limited Partnership Full timeWe are currently recruiting for a **Customer Care Representative** to join our team. This role has a **hybrid work arrangement**, required to work on site in our **Calgary office** with flexibility to work from home a few days a week. **YOUR ROLE** **YOUR IMPACT** - You will answer phone calls and assist members and providers with claims/coverage...
-
Customer Service Representative
4 weeks ago
Calgary, Alberta, Canada Mr. Handyman Full timeCustomer Service Representative OpportunityMr. Handyman is seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our office team, you will be responsible for leading management and scheduling, making recommendations and managing customer expectations, and creating lifelong...
-
Customer Service Representative
5 months ago
Calgary, Canada Frankensolar Americas Inc. Full time'''Duties''' We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. **Responsibilities**: - Assisting customers with product information, pricing, and availability -...
-
Customer Service Representative
5 months ago
Calgary, Canada GO! GLASS & ACCESSORIES Full time**Job description** To be successful customer service representative you should be able to build instant rapport and achieve customer satisfaction. **This is a full-time position.** **Must have open availability.** **Experience in sales is preferred but not required.** **Automotive experience is preferred but not required.** **Job Types**: Full-time,...
-
Customer Service Representative
1 month ago
Calgary, Canada Luxuria Auto Full time**Luxuria Auto** is the leader in providing trusted auto collision repairs. In partnership with the **TD Auto Collision Repair Centre**, **Fix Auto **and **ProColor Collision**, our highly equipped technicians have the specialized knowledge, training, and tools to ensure that customer vehicles are returned in state-of-the-art conditions. Our commitment to...
-
Customer Service Representative
3 weeks ago
Calgary, Canada Cascades Full time**Welcome home!** At Cascades, **Sustainable Development** means** Respecting the True Nature** of our 10,000 talents. We put you first: - Flex and connected mode (telecommuting, flexible schedule) - Profit sharing plan - Telemedicine, Group insurance and pension plan with company contributions - Accessible gym space or annual flexible reimbursement...
-
Customer Service Representative
2 months ago
Calgary, Canada Aveiro Sleep Full time_Are you passionate about helping people improve their quality of life through better sleep? We have an excellent opportunity for an experienced CUSTOMER SERVICE REPRESENTATIVE looking for a rewarding career in the medical field._ Aveiro Sleep/Sleep Medix is an Alberta-based organization focused on helping people breathe and sleep better. Through our...
-
Customer Service Representative
5 months ago
Calgary, Canada Crystal Glass Canada Ltd. Full time_**CRYSTAL GLASS is currently recruiting for a Full Time position; Customer Service Representative for our Calgary SE, AB location. **_ **Responsibilities**: - assisting customers with inquires, booking appointments and taking payments for services provided - working in team environment with manager and installers - Answering customer inquiries on the...
-
Customer Representative
3 weeks ago
Calgary, Canada Cashyn Homes Full time**About Us** **About the Role** We’re seeking a motivated, customer-focused Customer Service Representative (CSR) to join our expanding team. In this vital role, you’ll be responsible for providing exceptional client support, addressing inquiries, resolving issues, and ensuring clients enjoy a smooth experience with our company. Your contributions will...
-
Customer Service Representative
3 months ago
Calgary, Canada Perfect Home Full time**Applicants must be**: - Comfortable working in an exciting, fast-paced retail environment - Extremely organized - Skilled in time management and staying up to date with in-process files and follow up - Passionate about providing excellent customer service - Able to work independently and as a part of a team - Reliable - Experience in Customer service in a...
-
Customer Service Representative
2 months ago
Calgary, Canada Canada Tire Pro Corp Full time**Customer Service Representative** **Company Description**: Canada Tire Pro, founded in 2018, we are a Calgary-based tire wholesaler that has experienced rapid growth to become a prominent service provider across the entire Alberta region. **Key Responsibilities**: - Updating customers with ETA's on the arrival of their orders; - Assists all internal and...
-
U-box Customer Care Representative
6 months ago
Calgary, Canada U-Haul Full time**U-Box Customer Care Representative (Commercial)**: Have you ever wished the open road could be your office? Then consider becoming U-Haul’s newest U-Box Customer Care Driver. As a CCD you will be responsible for U-Box containers and ensuring that customers are provided with friendly and courteous service. Experience a rewarding job and in a caring...
-
Customer Service Representative
3 months ago
Calgary, Canada Pinnacle Distribution Inc. Full time**Pinnacle Wholesale Foods Inc., is a locally owned and operated Food Service Distributor and is currently looking to hire a permanent, full-time, Customer Service/Order Desk Representative.** **Primary Responsibilities**: **Customer Service** - First point of contact for all incoming and walk in customers; behaving in a manner that is consistent with...
-
Customer Service Sales Representative
2 weeks ago
Calgary, Alberta, Canada AMELECO ELECTRIC INC. Full timeAbout AMELECO ELECTRIC INC.We are a dynamic company looking for a talented Customer Service Sales Representative to join our team. As a representative, you will play a crucial role in providing exceptional customer service and driving sales growth.Key ResponsibilitiesAssist customers with product inquiries and resolve issues in a timely and professional...
-
Customer Service Representative
6 months ago
Calgary, Canada Telelink (Calgary Office) Full time**Job Overview**: We are seeking a motivated and customer-oriented individual to join our Calagry team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. If you have excellent communication skills and enjoy helping others,...