Customer Service Representative
2 weeks ago
**Welcome home**
At Cascades, **Sustainable Development** means** Respecting the True Nature** of our 10,000 talents. We put you first:
- Flex and connected mode (telecommuting, flexible schedule)
- Profit sharing plan
- Telemedicine, Group insurance and pension plan with company contributions
- Accessible gym space or annual flexible reimbursement program
- Employee assistance program (because we care about the physical and mental health of our people)
- Salary range for Customer Service representative between $50k and $60k CAD annually
- Take customer orders either directly from customers or sales representatives.
- Handle customer complaints and/or questions and follow up with appropriate internal personnel (Lab, Production, Purchasing, Accounting) as required.
- Maintain customer files ensuring contact and order information is kept up to date.
- Follow up on customer orders and coordinate with shipping and production to ensure orders are delivered on time.
- Serve as the initial point of contact when new customers call to request information and forward the customer to the Area Sales Representative where required.
**Bring out the best in yourself**
Every day, our colleagues choose to respect their true nature by contributing with passion to our mission.
**You too, put forward your strengths**:
- Proficiency in Outlook, Word, and Excel
- Strong communication and interpersonal skills
- 3-5 years of customer service experience, preferably in a manufacturing environment
- Ability to work autonomously and with little direction
- Must be a team player committed to maintaining desired service levels
**We look forward to meeting you**
**#respectyourtruenature #revealyourpotential #LifeAtCascades**
**About Cascades**
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 75 operating units located in North America.
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