Customer Service Representative

4 months ago


Calgary, Canada Utility Network & Partners, Inc Full time

**ABOUT US**

Our customer-focused, web-based, utility-retailing company is now recruiting applicants to join our Customer Care Team in the position of **Customer Service Representative**.

**POSITION**

**RESPONSIBILITIES**
- Help customers switch their electricity, natural gas, and Internet accounts to our network of independent energy marketers.
- Use your natural ability to connect and build rapport with various customers and provide advice to help them meet their changing needs.
- Use your sales and customer care expertise to retain customer accounts by explaining and introducing existing clients to new product offerings.
- Ensure every customer is a HAPPY CUSTOMER

**REQUIREMENTS / QUALIFICATIONS**
- High School Diploma with at least two (2) years of experience in customer care, sales, the utilities industry, or related fields.
- Post-secondary education preferred.
- Proficient math skills with a focus on number facility and mathematical reasoning.
- Full professional English proficiency, both written and verbal.

**SKILLS**
- Excellent active listening skills and professional telephone manners.
- Ability to explain and relate industry knowledge to customers in a friendly and engaging way.
- Excellent organizational and self-management skills.
- Proficient with Microsoft Office Suite (Word, Excel, Outlook) and willing to learn and adapt to new technology and software as it emerges.
- Excellent decision-making, problem-solving, and critical thinking skills.
- Proven interpersonal and collaborative skills with an ability to work as part of a team in an open-concept office space.

Pay: $41,000.00-$42,500.00 per year

**Benefits**:

- Dental care
- Paid time off

**Experience**:

- Customer Care: 2 years (required)

**Language**:

- English (required)

**Location**:

- Calgary, AB (preferred)

Ability to Commute:

- Calgary, AB (required)

Work Location: In person



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