Customer Service Representative

1 month ago

Calgary, Canada Luxuria Auto Full time

**Luxuria Auto** is the leader in providing trusted auto collision repairs. In partnership with the **TD Auto Collision Repair Centre**, **Fix Auto **and **ProColor Collision**, our highly equipped technicians have the specialized knowledge, training, and tools to ensure that customer vehicles are returned in state-of-the-art conditions. Our commitment to quality craftmanship, exemplary customer service and innovative technology are the driving forces behind our exceptional operations.

**Job Summary**

Our busy team is seeking an enthusiastic **Customer Service Representative** to join our team at Luxuria Auto. The Customer Service Representative would be a customer orientated team player who works to ensure a legendary customer experience for our valued customers.

**Job Duties & Responsibilities**
- Ensure excellence in the delivery of the customer experience as per company standards.
- Review client’s vehicles for related and not related damages.
- Take photos of all damages, not related damages, and general condition.
- Complete Walk-Around form and identify not related damages.
- Communicate to client’s on what to expect through the repair process.
- Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
- Provide outstanding customer service, in order to build strong and long-lasting relationships with clients.
- Create and follow up on appointments.
- Prepare Intake and Delivery paperwork.
- Effectively manage front office operations to ensure efficient organization and support of the sales function.
- Collaborate with shop management to ensure vehicles are on track for timely and flawless delivery.
- Provide regular and standard reporting to p managers to ensure awareness on key performance metrics.
- As required, assign the work order to technicians.
- Set convenient appointments with the customers, based on the shop availability.
- Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
- Take payments for deductibles, customer pay work, etc.
- Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
- Cultivate a positive working relationship with team members and management.
- Maintain a clean and orderly work area to comply with all health & safety procedures.
- Complete other related tasks as required.

**Skills & Qualifications**
- High school diploma or GED required
- Strong customer service and troubleshooting skills
- Experience working as a customer service representative.
- Experience in the automotive industry is an asset, but not required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Strong work ethic, quality oriented and a positive team attitude
- ________________________________________
- Luxuria is an equal opportunity employer. We embrace diversity and inclusion and are committed to providing equal opportunity. Embracing diversity, we ensure fair and equitable practices in our hiring decisions._

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

**Please Note: All applicants must be legally entitled to live and work in Canada.**

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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