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Customer Service and Operations Coordinator

4 weeks ago

Etobicoke, Canada HomeSense Full time

**Beata discovered NEW IDEAS working at TJX.**

We believe in championing fresh ideas and great people like Beata who make our merchandising as efficient as possible. In doing so, our customers can enjoy a true ‘treasure hunt’ experience while shopping in our stores. See your ideas come to life here

**What you’ll discover**

Eligible Associates can look forward to:

- One-of-a-kind, inclusive culture
- Benefits that take effect your first day
- Dedicated training and on-the-job resources to enhance your development
- Merchandise discount for yourself and eligible family members at all TJX Canada stores
- Associate and Family Assistance Program to support healthy living

**What you’ll do**

It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:

- Assisting in coordinating and executing the smooth and timely movement of merchandise from the backroom to the sales floor, while maintaining floor operational standards and merchandise presentation standards
- Assigning priorities and providing direction and support in the communication to drive sales and improve merchandising processes
- Providing weekly updates on objectives and identifying any issues or opportunities pertaining to merchandising processes and the sales floor; review weekly merchandise announcements and support in the communication of change to merchandise presentation, fashion trends, ads, events, etc.
- Training and development of Associates in merchandise presentation standards and customer service
- For a closer look into the role, click **HERE**

**What you’ll need**

To begin your career with us, you’ll have:

- Minimum 1 to 2 years relevant experience; merchandise presentation experience is preferred
- High School education or equivalent experience
- Excellent problem solving and communication skills including verbal; written; active listening
- General knowledge of retail operations including an understanding of fashion trends, seasonal events, inventory levels; Exceptional Customer Service skills

Reports to: Assistant Store Manager
Direct Reports: None
Working Conditions: Store environment where work/events can be varied or unpredictable; mostly standing/walking/lifting; dealing with the public.
Primary Purpose: This position supports the AM of Customer Service/Operations or AM of Operations in the delivery of consistent and high quality customer service for both internal and external customers and the timely execution of operational activities.

Duties and Responsibilities:

- Understands and is knowledgeable of BEST operational standards and monitors service area performance execution against these standards.
- Provide weekly updates on objectives and identifies any issues or opportunities pertaining to customer service, service area compliance and markdowns.
- Review weekly MAP and CommPak, while supporting communication of change to service areas and updates appropriate communication boards.
- In conjunction with the AM of Customer Service/Operations or AM of Operations, incorporates sales information to drive sales for their given area of responsibility which includes all frontline features, fixtures and jewellery, if applicable.
- The Operations Coordinator assigns and directs work of fellow Associates 20% of their scheduled time and 80% of their scheduled time is spent on the execution of tasks.
- Ensure that operations, clerical and office activities are well managed.
- Maintain and present information on communication boards (i.e. Associate of the Quarter; Brag Board; REACH, Health and Safety, etc.).
- Support the Assistant Manager of Customer Service/Operations in the delivery of exceptional customer service.
- Holds the authority to approve returns, customer requested markdowns, Associate bag checks for lunches/breaks, approve merchandise holds, etc.
- Responsible for the training and development of Associates in the cash office, markdown policies and procedures, conducting new hire orientations, maintaining a store cross training chart, keeping all store communication up-to-date and planning the markdown process.

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?

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