Customer Service Representative

4 weeks ago

Etobicoke, Canada ATLAS TOOLS AND MACHINERY Full time

A Customer Experience & Success Associate (CX&SA) is responsible for providing assistance/support to customers regarding online orders and occasionally general/in-store inquiries. A Customer Experience and Success Associate (CX&SA), is a support specialist and sales professional that has unwavering commitment to finding solutions for customers and delivering the Atlas Experience. Customer Experience & Success Associate reports to the Customer Experience & Success Manager. +

A CX&SA has a “learn each day” mindset and is always looking for better ways to support our customers and associates.

Most importantly, a CX&SA cares about people and will do anything they can to deliver the Atlas Experience to our customers.

**Responsibilities**:

- Reaching out to customers regarding no stocks, partial ships, freight quotes, upcoming sales, discontinued items, unclaimed parcels, etc.
- Coordinate Diamondback (DBT) warranty claims.
- Create RMA’s for returns and once received, follow up with a refund.
- Reconciliation all Netsuite transactions against Versapay transactions daily - a
- Escalate any unresolved issues to the manager.
- Ensure that customer inquiries and requests are addressed in a timely and professional manner, maintaining a positive customer relationship.
- Reply/update Netsuite Cases.
- Retrieve shipping quotes.
- Collaborate with the web and purchasing team regarding any issues related to pictures/listings, pricing, etc.
- Reach out to a vendor for assistance when necessary, eg: missing parts, item arrived damaged (not courier related).
- Process Canada-Post Refunds for late parcels - along with courier claims when required.
- Price adjustment processing.
- Look up RMS transactions upon customer request.
- Maintain broad knowledge of all products and promotions.
- Identify and implement continuous change initiatives and new processes to improve customer support.
- Provide assistance/support to customers regarding all aspects online orders (not limited to the responsibilities mentioned above)

**General Requirements: Skills & Abilities**
- Be a first-class example when representing the company to customers and all staff.
- Excellent communication and interpersonal skills, including the ability to quickly build rapport with colleagues, customers and suppliers.
- Detail oriented and highly observant.
- Proven ability to work effectively as part of a team or independently.
- Ability to work in a fast-paced environment by demonstrating flexibility and adapting to last minute changes.
- Ability to prioritize tasks accordingly and process multiple tasks simultaneously
- Ability to stay positive and calm in high stress situations while de-escalating
- Accuracy and strong attention to detail.
- Good problem solving skills.
- Self-directed and ability to navigate in ambiguous situations
- Effective organizational and time management skills
- Reliability, dependability and punctuality in the execution of duties and responsibilities.

**Salary**: $20.00-$22.00 per hour

Expected hours: 40 - 44 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Supplemental pay types:

- Bonus pay

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Call center: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person

Application deadline: 2024-03-18
Expected start date: 2024-04-01

  • Customer Service Representative

    1 week ago

    Etobicoke, Canada Affinity 1:1 Full time

    : Customer Service Representative with STRONG communication skills We are looking for full time, self-motivated, dependable Customer Service Representatives to join our team! The Customer Service Representative will serve as the primary external contact with our customer base in different communities. They are responsible for not only maintaining strong...

  • Customer Service Representative

    2 days ago

    Etobicoke, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Etobicoke** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is...

  • Customer Service Representative

    3 weeks ago

    Etobicoke, Canada SportStars Youth Soccer Full time

    Job Title: Customer Service Representative Job Summary: **Duties**: - Provide accurate information about products and services - Assist customers with order placement, tracking, and issue resolution - Utilize phone etiquette to ensure positive customer interactions - Conduct data entry tasks accurately and efficiently - Analyze customer needs to recommend...

  • Customer Service Representative

    2 days ago

    Etobicoke, Canada Protexx Dental Supplies Full time

    Position Overview: We are seeking a friendly, customer-focused individual to join our team as a Customer Service Representative in Toronto West. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support. Your role will involve addressing customer inquiries, resolving issues,...

  • Customer Service Representative

    1 week ago

    Etobicoke, Canada Transbec Full time

    You are looking for a job that combines **customer service **and **teamwork**? Transbec is the company for you! Established in 1974, Transbec is one of Canada's largest distributors of automotive parts and accessories. This family business is looking for a **Customer Service Representative **to join its team based in our Etobicoke distribution...

  • Customer Service Representative

    3 weeks ago

    Etobicoke, Canada Thorncrest Ford Full time

    **WANT TO WORK** for one of **Canada’s Best Managed Companies?** Dilawri Group is now actively searching for a **Customer Service Representative** to join our team at **Thorncrest Ford** in **Etobicoke**. **Responsibilities**: - Greets customers and visitors, ensuring optimum customer experience. - Answer and direct phone calls and ensures messages are...

  • Customer Service Representative

    2 weeks ago

    Etobicoke, Ontario, Canada Brenntag Full time

    CUSTOMER SERVICE REPRESENTATIVE:Our team in Etobicoke currently has an opening for a Customer Service RepresentativeYOUR ROLE & RESPONSIBILITIES:Job Summary:The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs.This position is responsible for accurate and...

  • Customer Service Representative

    4 weeks ago

    Etobicoke, Canada Provincial Smart Home Services Full time

    **Position: Customer Services Representative** **Provincial Smart Home Services** is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. Provincial Smart Home Services is looking for Customer Service Representatives to provide...

  • Customer Service Representative

    1 week ago

    Etobicoke, Canada Provincial Smart Home Services Full time

    **Position: Customer Services Representative** **Provincial Smart Home Services** is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. Provincial Smart Home Services is looking for Customer Service Representatives to provide...

  • Customer Service Representative

    3 weeks ago

    Etobicoke, Canada Provincial Smart Home Services Full time

    **Position: Customer Services Representative** **Provincial Smart Home Services** is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. Provincial Smart Home Services is looking for Customer Service Representatives to provide...

  • Customer Service Representative

    4 weeks ago

    Etobicoke, Canada Provincial Smart Home Services Full time

    **Position: Customer Services Representative** **Provincial Smart Home Services** is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. Provincial Smart Home Services is looking for Customer Service Representatives to provide...

  • Customer Service Representative

    2 weeks ago

    Etobicoke, Canada Lifemark Health Group Full time

    **Customer Service Representative** **-** **pt Health - Six Points Physiotherapy** **Employment Type: Full-Time** **Location**: **5468 Dundas St West** **Etobicoke, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry...

  • Customer Service Representative

    4 weeks ago

    Etobicoke, Canada Silva & Son Produce Inc. Full time

    As a Customer Service Representative, you will be the first point of contact for our customers, providing support & assistance with their inquiries, concerns & requests. Your responsibilities will include but are not limited to: - Resolving customer issues & complaints in a timely and effective manner, striving for first-call resolution whenever possible. -...

  • Customer Service Representative

    1 week ago

    Etobicoke, Canada Wellwise Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 5230 Dundas St. W, Etobicoke, Ontario, M9B 1A8 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable...

  • Customer Service Representative

    3 weeks ago

    Etobicoke, Canada Hertz Full time

    **Wage**:$17.25 Hourly + monthly commission The **Customer Service Representative **consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. **Qualifications**: Strong oral...

  • Customer Service Representative

    2 weeks ago

    Etobicoke, Canada Hertz Canada Full time

    Wage: $17.25 Hourly + monthly commission The Customer Service Representative consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Qualifications: Strong oral and...

  • Bilingual Customer Service Representative

    1 week ago

    Etobicoke, Canada Freshstone Brands Inc. Full time

    **Bilingual Customer Service Representative** **Company Overview**: One of Toronto’s exciting Food manufacturing companies is expanding and is currently seeking a _**Bilingual Customer Service Representative**_ to join our Customer Care Team team! Freshstone Brands Inc. (“FBI”) is a premier manufacturer of high-quality prepared food products that...

  • Customer Service Representative

    2 weeks ago

    Etobicoke, Canada Ahearn & Soper Full time

    Located in Toronto, a 100+ year old High Tech company that provides technology and software solutions to the supply chain industry has an opening for the following full time position: **Customer Service Representative - Toronto** **General Duties and Responsibilities**: - Processing sales orders - Communicating with customers and providing ETA’s -...

  • Customer Service Representative

    1 week ago

    Etobicoke, Canada Consortium Staffing Solutions] Full time

    Job Description:Job Description Consortium Staffing Solutions is a recruitment company based in Toronto that is looking for an experienced Customer Service Representative to join our client's team in Etobicoke. Our firm is dedicated to offering top-quality recruitment solutions to companies in Ontario and other provinces. We are excited to provide this...

  • Sales & Customer Service Representative

    4 weeks ago

    Etobicoke, Canada Page 1 Management Inc. Full time

    Page 1 Management Inc. is now hiring an **entry level Sales & Customer Service Representative** to join our team in the Etobicoke office! We are an expanding and rapidly growing marketing company, we currently work with one of the largest F&B distributor on the Canadian Market and are looking to hire a passionate and driven **Sales & Customer Service...